McDonald GMC Cadillac - Service Center

Do Not Trust This Dealership – Deceptive, Incompetent, and Dishonest If you are considering doing business with McDonald Auto Group, run in the opposite direction. My experience has been an absolute ni and Dishonest If you are considering doing business with McDonald Auto Group, run in the opposite direction. My experience has been an absolute nightmare—filled with lies, delays, damage to my vehicle, and complete incompetence. I wouldn’t wish this on anyone. 169 Days in the Shop – A Car I Couldn’t Even Drive I purchased my vehicle on July 9, 2025, and within two weeks, the dealership fired its entire staff due to what I was told were shady practices and poor management. That alone should have been a red flag. Since then, my car has been in their shop for 169 out of the 252 days I have owned it—67.3% of the time. From the start, this dealership showed its true colors—selling me a car with an engine full of sludge, then botching the repair by forgetting a crucial part and forcing me to wait an additional three months for them to fix their mistake. They left my vehicle sitting in the Virginia sun for over a month before agreeing to repair it—only doing so because they knew I had a strong legal case against them for selling a car in this condition. Finally Returned—Damaged and Devalued After 119 days of waiting for this last round of repairs, my vehicle was finally returned to me—with a dent in it. Not only did they take months longer than necessary, but they also returned my car damaged. Their lack of care and professionalism is truly staggering. To make matters worse, they charged me $500 for repairs that were only necessary due to their own negligence. Instead of properly fixing the vehicle, they replaced the engine with a Frankenstein engine—a mix-and-match engine that dramatically depleted the value of my car. Rather than making things right, they left me with a vehicle worth far less than what I paid for it. Refusal to Provide Transparency Despite multiple requests, they never provided pictures of the removed parts to prove that the repairs were even completed. I was also never given a valid explanation for why a repair that should take 6 to 10 hours per industry standards took over three months to complete. Bill McDonald, Brandon Bethume, and Casey Hiltz Cannot Be Trusted These individuals played key roles in the deception, delays, and complete disregard for professionalism throughout this ordeal. If you are dealing with any of them, be extremely cautious. Final Warning to Potential Customers I have zero trust in this dealership, their mechanics, or their management. The only reason they even attempted to complete these repairs was because they knew they were legally obligated. If they had their way, I would have been left with a defective vehicle and a mountain of repair costs. I will be filing formal complaints with the Attorney General’s Office, the Better Business Bureau, and every major consumer protection agency. I will also be warning potential customers at all three of their dealership locations about their shady practices. If you value your time, money, and peace of mind, do not do business with this dealership. They are scammers, and I would never trust them with another dime of my money. More

It was a pleasure working with Owen and Zachary in Service dept. I came in for an oil change and drove out in a new Yukon. Service dept. I came in for an oil change and drove out in a new Yukon. More

I am impressed with the quality and consistency of this dealership! They are down to earth people! And I appreciate that because you don’t see that every where! I really like the honesty as well 🙏👌 thank dealership! They are down to earth people! And I appreciate that because you don’t see that every where! I really like the honesty as well 🙏👌 thank u for helping me in the switch of vehicles y’all rock! I would definitely recommend y’all More

The worst service department of anywhere. The employees don’t know what they’re talking about and they’re generally rude most the time. Stay far away from here. The employees don’t know what they’re talking about and they’re generally rude most the time. Stay far away from here. More

My car was cleaned and repaired quickly. AJ picked it up and dropped it off at my house as well so I didn't even have to do anything. AJ picked it up and dropped it off at my house as well so I didn't even have to do anything. More

Great customer service by Sales Agent Anastacio Ramirez. He was very professional and found the best deal for us that we could afford and liked. He was very professional and found the best deal for us that we could afford and liked. More

Helpful, friendly staff The staff at McDonald GMC are all so friendly. It is a welcoming environment. While having my vehicle in for service repairs, I was able to engage in The staff at McDonald GMC are all so friendly. It is a welcoming environment. While having my vehicle in for service repairs, I was able to engage in good conversations and felt overall very welcome. More