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McDonald GMC Cadillac - Service Center

Saginaw, MI

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49 Reviews

49 Reviews of McDonald GMC Cadillac - Service Center

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October 23, 2024

The worst service department of anywhere. The employees don’t know what they’re talking about and they’re generally rude most the time. Stay far away from here. More

by DrakeFire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Coombs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Dexter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Krauss
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2022

My car was cleaned and repaired quickly. AJ picked it up and dropped it off at my house as well so I didn't even have to do anything. More

by Karl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2021

Bill Urbanski is great! We have bought a few cars from him and each time he pulled through and found the exact vehicles we were looking for. Bill will search and search un till he finds the vehicle you wa More

by petrosv116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Urbanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

McDonald GMC Cadillac responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, The McDonald GMC Cadillac Team.

December 22, 2020

I was having a rough weekend after hitting a deer with my traverse that I was leasing. Decided to stop in on a rainy Saturday afternoon to see what my option were to get out of my lease and into a new GMC.. More

by Kayla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Richards, Shane Robinson
Dec 23, 2020 -

McDonald GMC Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

August 21, 2020

Best car buying experience I’ve ever had! Aj really took care of me, I was comfortable and made sure I got exactly what I was looking for, at a great price! Thank you AJ! More

by Amariyeshaw98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

McDonald GMC Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The McDonald GMC Cadillac Team

December 12, 2019

Great customer service by Sales Agent Anastacio Ramirez. He was very professional and found the best deal for us that we could afford and liked. More

by celedonio_garcia
Recommend Dealer
Yes
Employees Worked With
AJ Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj Ramirez
February 23, 2019

Helpful, friendly staff The staff at McDonald GMC are all so friendly. It is a welcoming environment. While having my vehicle in for service repairs, I was able to engage in More

by Alex101393
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2018

Fornashnancy@sbcglobal.net Joe was great and very helpful from initial contact through delivery of vehicle. Joe was always in contact and went over and above attention. We will More

by Nancy car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Dexter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Latty
Jun 19, 2018 -

McDonald GMC Cadillac responded

Hello Nancy, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Joe was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best regards, The McDonald GMC-Cadillac Team

November 01, 2017

Sales and service I purchased a used Cadillac Escalade that had a few problems. Marteen and Rick made sure everything was taken care of. Love this dealership and sales More

by Mandee Donaldson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Coombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marteen Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2017

Service ripoff Wife took her srx in for warranty work and oil change ended up with $400.00 plus bill! Stay away from these people! I will never buy another thing fro More

by Pissedoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Wilke
Aug 14, 2017 -

McDonald GMC Cadillac responded

The needs of our customers are always our top concern. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Regards, McDonald GMC Cadillac Team

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