McDonald GMC Cadillac

Tom is the reason I now use McDonald's as my dealership. I started bringing my original vehicle (from another dealer) in for service years ago. Tom was the service person who greeted me with a smile. Tom e I started bringing my original vehicle (from another dealer) in for service years ago. Tom was the service person who greeted me with a smile. Tom explained the problem and charges and took care of the issue. My car was fixed very well and a follow up was done to make sure I was happy. When it was time to get a new vehicle, Tom introduced me to a salesperson and history was made. If it had not been for the good customer service I received from Tom and his crew, I probably would not be a customer. I just recently brought my car in and all was done promptly and professionally. Thanks Tom!!! More

I had been hit by another driver and I suffered body damage to my truck. I had been recommeded to McDonald Pontiac by a friend. Though there was trouble with the work that had initially been done. I was damage to my truck. I had been recommeded to McDonald Pontiac by a friend. Though there was trouble with the work that had initially been done. I was never treated badly by any of the staff when I asked for the mistakes to be fixed. They promptly fixed my vehicle and infact gave me a free loaner car. I would like to Thank Terry for his patience and kindness. I'm sorry I don't know his last name. Thank you, Susan J. Griffith More

Hello. Tuesday evening, I stopped at McDonald to Hello. Tuesday evening, I stopped at McDonald to purchase some touch up paint for my 2002 black Cadillac Sedan DeVille. My cadillac is used regula Hello. Tuesday evening, I stopped at McDonald to purchase some touch up paint for my 2002 black Cadillac Sedan DeVille. My cadillac is used regularly in funeral processions so it has to look good all the time. I was initially pleased to be given a free bottle of touch up paint from Trina. I expected to at least be charged for it. Grateful and with thorough instructions, I returned home where I began to use the touch up paint. All was going well until I reached the back quarter panel of my car. I touched up a spot and I put too much paint on. I tried to wipe it off but the surface just got rough. So, I painted over it again. I was horrified to see what a mess I had made. Needless to say, I didn't sleep much that night and was anxious and agonizing over what to do next. I stopped back into McDonald the next morning and Terry waited on me. I asked him to look at the botched paint job I did. At first, he didn't think anything could be done since the paint had dried. Then he said, "let me try something". He then returned with a can of thinner and totally erased the layers of paint I had put on the car! Not only that, he then went and got some rubbing compound and took the spot out that I was trying to cover up with paint in the first place. I was never so relieved to not only see my mistake corrected but fixed as well. Thank you Trina and Terry for going above and beyond the call of duty. It is noticed and appreciated. More

I am giving these rating to express how please I am with Matt and this dealership in general. Matt was very friendly and proficient, I told him what I wanted and in a very short time he was able to locate t Matt and this dealership in general. Matt was very friendly and proficient, I told him what I wanted and in a very short time he was able to locate the perfect car for me. Along with the amazing service, Matt was able to give me a very good price. Overall I am extremely please with the service I received while buying my car at McDonald(Saginaw) and I will be recommending this dealership to everyone I know who is looking for a new vehicle. More

I shopped more thouroughly for this vehicle than I ever have before. I have been a lifelong GM fan but was interested in a non-GM product this time because of the government bail out. Al Wilke provided s have before. I have been a lifelong GM fan but was interested in a non-GM product this time because of the government bail out. Al Wilke provided superior service that overcame my objections. He made me comfortable purchasing a GM product again. The GMC Terrain I purchased offered more standard features than many of the other vehicles I looked at. Al's professionalism, integrity and pleasant nature made the sale. More

Iam 55 years old and have purchased at least 20 vehicles Iam 55 years old and have purchased at least 20 vehicles in my lifetime, having experienced a wide range of sales and service problems over that tim Iam 55 years old and have purchased at least 20 vehicles in my lifetime, having experienced a wide range of sales and service problems over that time. It always seemed that the dealership would have a great sales staff and then I would find out that the service was unnaceptable, or vice-versa. That is until in 2007 I made my first purchase from MacDonald Cadillac in Saginaw Michigan, who still suprises me with the best sales and service that i have ever experienced. Being a farmer and owning several tractors and various machinery, I have come to expect fast and accurate service diagnosis when i have a mechanical problem, and when i am dealing with weather and a certain window of time to harvest my crop you quickly learn which dealers stand out in the crowd, and i have finally found that hidden gem for my auto sales and service at McDonald, located in Saginaw Michigan, and would highly recomend this dealership to anyone who wants to have their vehicle diagnosed and repaired properly with only one visit, because for me time truley is money and and this dealership knows how to get it done Bernie Bittner President: Bittner Farms More

Ron was clearly experienced in every step of the purchase process, including the early lease turn in, knowledge of vehicles in stock, and obtaining financing. My wife and I had a Pontiac nearing the end o process, including the early lease turn in, knowledge of vehicles in stock, and obtaining financing. My wife and I had a Pontiac nearing the end of its lease. I was drawn to the Dealership because of a specific used car listing, and wanted to test drive the vehicle. Ron was quite helpful and accommodating as we looked at other vehicles on the lot that suited our needs. After selecting a vehicle, Ron was able to find financing at a better rate than my personal Credit Union. I highly recommend this dealership and their staff. More

I was close to the end of my lease and was looking to purchase a car. I went on the internet and was looking at a few cars. Josh got in touch with me via the net and we set up an appointment for a couple purchase a car. I went on the internet and was looking at a few cars. Josh got in touch with me via the net and we set up an appointment for a couple of test drives. Josh was great at doing what he said and following up. In the end I was very pleased with my purchase. Now the only thing left to do is have the leather seats put in the car and enjoy it. More

My daughter needed a better car as she lives in the Houghton MI area (heavy snow country). She had checked the McDonald lot earlier this year, then checked the website. When she came home the car she w Houghton MI area (heavy snow country). She had checked the McDonald lot earlier this year, then checked the website. When she came home the car she was most interested in was still available. I emailed Matt Jury, we checked it out, test drove it, and bought it all in one day. It was amazing. Matt was extremely helpful. We did get a cruise control added, and that also happened, along with some scratch repair, before she had to head back to school on Friday. I was extremely pleased with the service, the price, and the friendliness of the dealership. More

I came to McDonald Cadillac with the sole purpose of determining what my current vehicle was worth because I fell in love with the new 2010 Cadillac SRX. Since I knew Chris Schlicker from the many scho determining what my current vehicle was worth because I fell in love with the new 2010 Cadillac SRX. Since I knew Chris Schlicker from the many school functions our kids have worked on, I asked for his assistance right away. Chris made me feel at ease and comfortable with the whole process of moving from a Chevrolet to a Cadillac. He answered all my questions and gave me the opportunity to really get the feel of the vehicle before I purchased it. The deal on the trade-in was excellent and I feel very fortunate to be driving a "Cadillac" from McDonald Cadillac. I have worked in a customer service arena for most of my career and have come to understand what it is all about. Both Chris and McDonald Cadillac went above and beyond to make the purchase experience exceptional! More