McDonald GMC Cadillac

Art was great at explaining things in the new cars. I drove 2 cars and he found a third that I liked better. He was right there with e mails and phone calls to answer questions while I was making up my drove 2 cars and he found a third that I liked better. He was right there with e mails and phone calls to answer questions while I was making up my mind. He explained things very thoroughly and set up on start and some radio stations for me. If I have any questions I feel comfortable calling him and the service department at McDonalds. Eleven year ago I bought a DTS from another dealer. It had lots of problems. I was told things like heated seats don't work in the summer, which was ridiculous. When they put a new computer chip in, the car vibrated and shook and they said I hit a pot hole. I took the car to McDonald's and they fixed all the problems plus got me a refund from Cadillac for some of the things I was charged for by the other dealer. I took my old car in for a service check up and detail at McDonalds every year I had great service on my old car and I have experienced great service on my new car. I will recommend any one interested in a car, new or used, to see Art Neil at McDonalds. Barb Bruske More

Service Person was very courteous and kept me informed of my service issues. He was very helpful and did not try to get me to get services not needed. Waiting area is very nice. I would recommend this deal my service issues. He was very helpful and did not try to get me to get services not needed. Waiting area is very nice. I would recommend this dealership for any service need or even if you are in the market for a new car. I bought my vehicle in 1999 and with their service my car is still in great shape with a few minor things that they informed me need fixing. More

From beginning to end - our experience with the dealership has been fantastic. Within minutes of requesting information about a car, I received an email and a follow-up phone call. We received in dealership has been fantastic. Within minutes of requesting information about a car, I received an email and a follow-up phone call. We received information about the vehicle we had in mind, but also info about comparable vehicles on the lot. This led us to make an informed purchasing decision. Throughout the process, Art was helpful - going above & beyond in customer service. Based upon our experience, we'll recommend Art & the dealership to our friends and family. More

This is the 5th Cadillac that I have purchased so I am used to good service from salesmen. However, the service that I received from Art Neil was beyond superior! He offered fast friendly help. He was ve used to good service from salesmen. However, the service that I received from Art Neil was beyond superior! He offered fast friendly help. He was very well informed on the features of the vehicle that caught my eye. He worked hard to get me a good deal. Finally while relaxing in Mcdonald's pleasant showroom Art made sure to provide my daughter, wife and myself plenty of refreshments. Not only will I buy my next vehicle from Mcdonald but I will send my associates to Art as well. He is a real Pro. Sincerely, Andrew Ferguson More

Art went above and beyond to find the right auto and get me the most competitive price. He found an available discount other dealers did not. He encouraged me to call with any questions after the sale, and me the most competitive price. He found an available discount other dealers did not. He encouraged me to call with any questions after the sale, and offered additional assistance regarding various related services in the future. It is clear that customer service and support are his number one priorities, and I am quite pleased to have found him. Additionally, the entire staff were pleasant, hard working, and professional. The facility is top notch, and is the cleanest, most well-maintained dealership facility I have yet to see. More

Upon calling the dealership after viewing a 2000 Chevy truck on your web site, I spoke with Bill Urbanski. Even though he was a new car salesman, he went out of his way to help me. He took the vehicle f truck on your web site, I spoke with Bill Urbanski. Even though he was a new car salesman, he went out of his way to help me. He took the vehicle for a test run and then called me back with his honest opinion, which was that this was a solid running vehicle. Based on that, I drove the 90 miles from my home to Saginaw. After test driving the vehicle myself, I decided to make the purchase. I really appreciated all the extra effort Bill went through for me, someone he never even met. This type of customer service is what will bring me back. In fact, he is keeping his eye out for a solid used vehicle for my wife. I've already recommended your dealership to others. Great customer service. A very satisfied customer. More