McDonald GMC Cadillac

From start to finish, this was the most pleasant customer experience I have probably ever had in my entire life. They were very helpful and quick to get everything taken care of a processed. They are so frie experience I have probably ever had in my entire life. They were very helpful and quick to get everything taken care of a processed. They are so friendly and knowledgeable. I also love how evident it was that they are a family oriented dealership. This was shown with how they had treated my two kids (5 and 7) that were present. They were so kind to them by offering them candy, snacks, drinks, and even paper to color on. They had engaged in conversation with them which at times can be difficult since my children are usually 100miles a minute type kids. I appreciate everything that Owen and the team at the dealership had done to ensure a speedy process and that we were comfortable and cared for. We will definitely be returning here for more purchases, and we have already had another person interested in reaching out to Owen after hearing about our experience. Special shoutout to Tom as well for being so great with the kids! Thank you Owen and everyone at the McDonald dealership! :) More

Owen was excellent! As soon as the car I was interested in came in, he called right away! I was able to get it off the lot same day. He was very attentive and answered a As soon as the car I was interested in came in, he called right away! I was able to get it off the lot same day. He was very attentive and answered all my questions! Would 100% recommend! More

Staff was very helpful in meeting my needs and expectations. They were attentive and very professional. expectations. They were attentive and very professional. More

Very professional, everyone was so kind and helpful. Would definitely shop here in the future! Would definitely shop here in the future! More

They were dishonest about the out the cost. The manager stormed out of the office mid conversation. He was upset I wouldn’t pay 3K over what he originally offered me. The manager stormed out of the office mid conversation. He was upset I wouldn’t pay 3K over what he originally offered me. More

Ben was fantastic to work with! I wouldn't buy a car from anyone else! He's knowledgeable, authentic, and made the process fun and easy. I wouldn't buy a car from anyone else! He's knowledgeable, authentic, and made the process fun and easy. More

Needed a car and got us in and out within a few hours. Fast and easy. Fast and easy. More

Do Not Trust This Dealership – Deceptive, Incompetent, and Dishonest If you are considering doing business with McDonald Auto Group, run in the opposite direction. My experience has been an absolute ni and Dishonest If you are considering doing business with McDonald Auto Group, run in the opposite direction. My experience has been an absolute nightmare—filled with lies, delays, damage to my vehicle, and complete incompetence. I wouldn’t wish this on anyone. 169 Days in the Shop – A Car I Couldn’t Even Drive I purchased my vehicle on July 9, 2025, and within two weeks, the dealership fired its entire staff due to what I was told were shady practices and poor management. That alone should have been a red flag. Since then, my car has been in their shop for 169 out of the 252 days I have owned it—67.3% of the time. From the start, this dealership showed its true colors—selling me a car with an engine full of sludge, then botching the repair by forgetting a crucial part and forcing me to wait an additional three months for them to fix their mistake. They left my vehicle sitting in the Virginia sun for over a month before agreeing to repair it—only doing so because they knew I had a strong legal case against them for selling a car in this condition. Finally Returned—Damaged and Devalued After 119 days of waiting for this last round of repairs, my vehicle was finally returned to me—with a dent in it. Not only did they take months longer than necessary, but they also returned my car damaged. Their lack of care and professionalism is truly staggering. To make matters worse, they charged me $500 for repairs that were only necessary due to their own negligence. Instead of properly fixing the vehicle, they replaced the engine with a Frankenstein engine—a mix-and-match engine that dramatically depleted the value of my car. Rather than making things right, they left me with a vehicle worth far less than what I paid for it. Refusal to Provide Transparency Despite multiple requests, they never provided pictures of the removed parts to prove that the repairs were even completed. I was also never given a valid explanation for why a repair that should take 6 to 10 hours per industry standards took over three months to complete. Bill McDonald, Brandon Bethume, and Casey Hiltz Cannot Be Trusted These individuals played key roles in the deception, delays, and complete disregard for professionalism throughout this ordeal. If you are dealing with any of them, be extremely cautious. Final Warning to Potential Customers I have zero trust in this dealership, their mechanics, or their management. The only reason they even attempted to complete these repairs was because they knew they were legally obligated. If they had their way, I would have been left with a defective vehicle and a mountain of repair costs. I will be filing formal complaints with the Attorney General’s Office, the Better Business Bureau, and every major consumer protection agency. I will also be warning potential customers at all three of their dealership locations about their shady practices. If you value your time, money, and peace of mind, do not do business with this dealership. They are scammers, and I would never trust them with another dime of my money. More

Just purchased a new vehicle and could not have been an easier experience. Thank you for all the help in getting us into our new vehicle. Now I know why we always come back. Owen Vankuiken helped us into f easier experience. Thank you for all the help in getting us into our new vehicle. Now I know why we always come back. Owen Vankuiken helped us into finding the perfect vehicle. Once purchased he showed us how everything operated and explained all the options. Tom Dexter helped to give us a fair price for our trade in and a fair price on our purchase. This is the third vehicle purchased from Owen and I’ll be back when we need another. More

Wonderful dealership great people who helped me get my beautiful green suv fast and easy beautiful green suv fast and easy More