McDonald Ford

Dihonest and Incompetent DISHONEST AND INCOMPETENT! I purchased a used Jeep Wrangler from McDonald Ford In early November 2017. I dealt with DISHONEST AND INCOMPETENT! I purchased a used Jeep Wrangler from McDonald Ford In early November 2017. I dealt with a salesman, J.D. who is no longer employed there. The vehicle had around 40K miles on it when I test drove it and both the salesman and I could hear a faint noise coming from the rear which I was 90% was coming from a worn brake pad. Not a big deal and very typical for a vehicle with 40K miles. I offered a price to the J.D. that was lower than asking explaining that I would likely have to have the rear pads and rotors replaced soon. His Manager Joe Yax, then came over and made a counter offer with with the stipulation that McDonald Ford would "take care of the brakes". I agreed to his offer. I told J.D. that I would not be financing the vehicle and would like to pay cash. I, for some reason was still introduced to Chris, in the finance dept. Chris is one of the nicest people you could ever hope to meet so I decided to listen to what he had to say. I explained quite frankly that I didn't need a loan and he actually stuck his bottom lip out and made a pouty face, which I don't think I'd ever seen a grown man do before. He then told me he could get me a great rate and that loans were the only way he personally made money. I asked that if I made a large down payment and financed the rest would he still receive a commission, to which he replied, yes. I figured I'd pay off the loan in the next couple months and he would make money which seemed like the right thing to as it was effectively no difference to me. He came back with the same rate from 2 different institutions, one of which Security Credit Union, was local and with whom he'd worked with before. I went further to ensure that I didn't have to set up a checking account with them in order to pay online and I also did not want to set up an automatic debit from my checking account, I simply wanted to be able to pay via their website. He assured me I was able to to just that. This is not the case at all! I have to write and mail a check for each payment. I drove 100+ miles to pick up the car 2 days later and since then I've discovered how dishonest and incompetent this dealership is. I drove to within a mile of my home to pick up a set of wheels and tires that I wanted to put on the Jeep. I took it to a local tire place to have them changed out. They pulled off the front and rear tires and found that one of the rear brake caliper pins was seized, and it or the caliper had to be replaced. With my own 2 eyes I could see pad was worn unevenly and completely on one side the rotor had obvious grooves in it. It's obvious that no one at the dealership had even looked at the brakes let alone "TAKEN CARE" of them as Joe Yax had promised. I live only a couple miles from the tire shop so I asked them to mount the new tires, including the spare (which mounts on the rear door of the jeep) and I would replace the brake myself. Upon attempting to remove the spare the tire shop asked where the wheel lock key was as the spare was mounted with locking lug nuts. I searched the vehicle and couldn't find one. So, I called the dealership to see if they put it in some inconspicuous location in the vehicle. I again talked to Joe Yax, and asked where the wheel lock key was. He didn't know and told me he would look for it and that I could come by and pick it up. I explained that I lived 100 miles away and that moreover, the brakes he had vowed to "TAKE CARE'' of were shot and I couldn't make the trip even if I felt so inclined, as well as the fact that if I got a flat along the way, there was no way to get the spare tire off to replace it. He wanted to talk to me about the brakes while he had me on the phone and I explained I was paying hourly labor and that he would have to wait, or better yet, figure it out on his own as he's the manager. I ultimately had to authorize the tire shop to break the wheel lock and spare tire mount. I've had to pay $600+ to fix everything not to mention lying about brakes is a MAJOR SAFETY ISSUE More

Above and Beyond Expectations After ordering a truck that was never delivered from a local dealership, I went to this dealer because they had a one in stock somewhat close to what After ordering a truck that was never delivered from a local dealership, I went to this dealer because they had a one in stock somewhat close to what I was looking for. After driving it I decided I wanted one that was equiped with the things I was looking for and thus started the search. A couple of other dealers that I was talking with said that what I was looking for couldn't be found this late in the model year, but Rick Plum at McDonald's kept searching and found one that was close, went and retrieved it and added the things that were missing. The service I received from them was outstanding and even upon a return visit they went beyond my expectation in trying to buff out a scratch in the door somehow I manage to acquire. After purchasing several new vehicles of other brands throughout my life, this is my first Ford and the best experience ever at a dealership. They treat you like family. Rick truly did everything he could to please us and for that we are grateful and delighted in our new truck purchase. More

Great Dealership Richard Henne was our salesperson, and he did a great job and took care of our needs. He was very knowledgeable and answered all of our questions. Th Richard Henne was our salesperson, and he did a great job and took care of our needs. He was very knowledgeable and answered all of our questions. The dealership is clean and attractive, and we would recommend them to anyone. All personnel were very friendly. More

outstanding service from Richard Henne worked with me on all aspects of the deal. Richard was off the day I came to see the Vehicle which was a two hour drive sa service from Richard Henne worked with me on all aspects of the deal. Richard was off the day I came to see the Vehicle which was a two hour drive sales manager Joe filled in and did a great job. Keep up the good work Donald Erickson More

Leasing a new vehicle. Salesman Richard came in on day off to accomadate me, he was helpful, knowledgeable and no pressure. All personnel were kind and helpful as well. Salesman Richard came in on day off to accomadate me, he was helpful, knowledgeable and no pressure. All personnel were kind and helpful as well. More

Excellent Service, Welcoming Feel McDonald Ford made my very first new truck purchase feel like an easy, welcoming experience. I never received the "pushy" feeling during the entire or McDonald Ford made my very first new truck purchase feel like an easy, welcoming experience. I never received the "pushy" feeling during the entire ordeal. I was able to test drive multiple trucks and take one home for the night. Wonderful dealership, even better people. More

Buying a vehicle was a fine experience. No pressure. Sales personnel were kind and personable. Salesman was willing to stay afterhours to work with us. was a fine experience. No pressure. Sales personnel were kind and personable. Salesman was willing to stay afterhours to work with us. More

First Truck Purchase Great experience buying my first truck. Answered all of my questions honestly and worked to get the best price. Would recommend Joe at McDonald Ford t Great experience buying my first truck. Answered all of my questions honestly and worked to get the best price. Would recommend Joe at McDonald Ford to anyone looking to buy a vehicle. More

New to Michigan. Great people work for this dealership! My 3 yr old got to play with Joe during all our paperwork. We will be back to see him. Great people work for this dealership! My 3 yr old got to play with Joe during all our paperwork. We will be back to see him. More

No pressure!! From the moment I walked in the door I was greeted and felt so comfortable, I was scared from a bad experience at a near by dealership that had pressu From the moment I walked in the door I was greeted and felt so comfortable, I was scared from a bad experience at a near by dealership that had pressured me so much that I was terrified and held off car shopping for a few more months but the moment I met Joe and Rick I felt right at home, they made it personal, it didn't even feel like I was buying a car. Thank you guys!! More