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McDavid Ford

Fort Worth, TX

3.6
899 Reviews

300 W Loop 820 S

Fort Worth, TX

76108

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Showing 899 reviews

February 02, 2022

UPDATE!!! UPDATE!!!!Called the warranty company this UPDATE!!! UPDATE!!!! Called the warranty company this morning and was told they issued my refund on January 13th to David McDavid fort worth and was More

by acm3us
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martin, Jose, Sidney, Amelia, Bryce, Bryan
Feb 07, 2022 -

McDavid Ford responded

Greetings Angel, our Sales Manager Brian Bertschy should have reached out to you to address these concerns. If for some reason you have not yet spoken with him, please reach out to him directly at (817) 935-7000. Thank you.

Feb 07, 2022 -

acm3us responded

Yes I spoke with him, but NOTHING was resolved. Your responses to all your bad reviews are mearly to appear to the public that you care to genuinely resolve issues that you clearly never plan on doing. Brian emailed a fake document that was not anything my husband would have signed, and clearly the fake signature on the bottom was added after we left the dealership. David McDavid Fort Worth NEVER resolves the issues they create, you only worry about your Google reviews instead of doing the right thing to AVOID bad reviews and constantly put off your customers in hopes they just give up on their complaints! I've had bad dealings with this dealership since October,2021. I will continue to fight to get my money this dealership stole, and post reviews!

January 31, 2022

If I could give this dealership a 0 I would! Horrible experience with Jose Carreon, Martin Greenberg, Sterling Moody and the finance team. I need the GM of David McDavid fort worth to contact me ASAP! More

by acm3us
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martin Greenberg, Jose Carrean, Sterling Moody, Finance department
Feb 07, 2022 -

McDavid Ford responded

Greetings Angel, our Sales Manager Brian Bertschy should have reached out to you to address these concerns. If for some reason you have not yet spoken with him, please reach out to him directly at (817) 935-7000. Thank you.

January 28, 2022

David McDavid is your worst fears coming to life. I have a third party tracker on my new pickup. I purchased this vehicle new at David McDavid. I dropped it off with them to have a bed liner installed. When More

by rosslmatthews
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Lanier
Jan 31, 2022 -

McDavid Ford responded

Greetings Ross, a member of our management team should have reached out to you to discuss and address your concerns. Optionally, you may contact us at (817) 935-7148 at your convenience. Thank you.

January 15, 2022

This is a Service Center Review. In some sense, I regret being compelled to write it since I have used this service center before (about 5 years ago) and received good service and reasonable pricing at that More

by Dr. John Q. Adams, Professor of Biology
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Advisor Trupiano; Mechanic/Technician: Patterson
Jan 18, 2022 -

McDavid Ford responded

Dr. Adams, please contact me directly at (817) 935-7148 to discuss. I would like the opportunity to personally address your concerns. Thank you and I look forward to hearing from you. Brian Fabian, Service Manager

November 28, 2021

This was my worst experience ever at a dealership!!Not This was my worst experience ever at a dealership!! Not straight forward at all. RUN don't walk AWAY! More

by Marlene
Recommend Dealer
No
Employees Worked With
Monty and Randy
Dec 01, 2021 -

McDavid Ford responded

Marlene, I am so sorry to learn of your sentiment. I would very much like to have the opportunity to address your concerns and see how I may turn things around. Please give me a call at (817) 935-7000 when you get a moment. Thank you. Steve Mansell, GM

November 21, 2021

Do NOT buy online, worse car buying experience I have ever seen. You put everything in and they give you a price, pull your credit, and make you sign everything. And then they will not stand by that pric More

by Lukewhisler1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Nov 24, 2021 -

McDavid Ford responded

Please give us a call at (817) 935-7000 to discuss your concerns. You may request to speak with Brian Bertschy, our Sales Manager. Thank you.

October 25, 2021

BUYER PLEASE BEWARE. Went their to buy a used Ford Bronco Sport. Liked one of them they had on the showroom floor with 8800 miles. Talked to the salesman and test drove. Decided I wanted to look at purchasin More

by tkinsey3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager
Nov 24, 2021 -

McDavid Ford responded

James, we're sorry that we could not meet your pricing expectations. While we have not chosen to pay BBB for accreditation, we still work to resolve any and all complaints and maintain a 4.2/5 Google rating from our valued customers. If you are still in the market and change your mind about working with us, please give me a call. Otherwise, we hope to have the opportunity to earn your business in the future. Thank you. Brian Bertschy, Sales Manager (817) 935-7000

October 07, 2021

The Sales guy assigned to me never called me back. After 2 emails and a voicemail , I went elsewhere, But the automated mail list from them now continues More

by rrbiesel
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sterling Moody
Oct 08, 2021 -

McDavid Ford responded

Thank you for sharing your feedback. I am sorry to hear that we dropped the ball on communication. If you are still in the market for a vehicle, I'd love to step in and turn things around for you. I can be reached at (817) 935-7000 if you're interested. In the meantime, you may utilize the unsubscribe button at the bottom of our emails to remove yourself from our mailing list. Thanks so much. Brian Bertschy, Sales Manager

August 28, 2021

IF YOU ARE DEALING WITH MCDAVID FORD PLEASE READ MY REVIEW FIRST. I challenge you to call the service center and get ahold of a manager. I might even put money on this bet. I also see other reviews of More

by Logan Peace
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Sep 09, 2021 -

McDavid Ford responded

Greetings Logan. Someone from our management team should have reached out to you to discuss your concerns. Please reach out to us at (817) 880-6780 and request to speak with Brian Fabian if you still need assistance. You may also email him at bfabian@mcdavid.com. Thank you!

July 19, 2021

Worst dealership ever! Run don't walk away. Just look at all of the reviews. Our daughter who is in college in FT Worth purchased a vehicle here and they absolutely refused to help her with service issues. More

by joltman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The whole service team was unhelpful
Jul 21, 2021 -

McDavid Ford responded

Hello and hank you for your feedback and reviews. Please accept my sincerest apologies for your experience as this does not reflect the culture and standard that we require of our team. If you have a moment, can you please me a call to discuss? I am unable to research you in our system without a full name. Thank you and I look forward to speaking with you. Brian Fabian, Service Manager (817) 880-6780

Jul 21, 2021 -

joltman1 responded

No need to contact me. Your service team asked us to remove a previous poor review in exchange for a free oil change. When we said no, you barred us from your service department. So we will spend our money elsewhere with a reputable service department. I truly believe whoever manages this dealership needs to clean house. The numerous reviews say it all.

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