Back

McDavid Ford

Fort Worth, TX

3.6
899 Reviews

300 W Loop 820 S

Fort Worth, TX

76108

Directions

By Type

Showing 899 reviews

June 29, 2022

Have been trying for five days to see if my extended warranty will cover a 2017 F250 diesel rear diff. seal leak. No one either seems to know or care. The salesman that sold the truck new to me is the More

by Peeler
Customer Service
Recommend Dealer
No
Employees Worked With
Monty Smith
Jul 05, 2022 -

McDavid Ford responded

Hello there and thank you for bringing this to our attention. Please reach out to our Sales Manager, Brian Bertschy at (817) 935-7000 or bbertschy@mcdavid.com. Thank you and we look forward to assisting you with your warranty inquiry.

Jul 05, 2022 -

Peeler responded

I have already talked with someone from McDavid on Thursday and they were going to call me back. That was Thursday and still have not heard from anyone. I have since taken my truck somewhere else and they are fixing it under warranty.re Thanks for nothing McDavid Ford!!!!!!!

June 23, 2022

Worst car dealership i have ever done business with. Travis, Cesar and everyone who work in service have awful customer service skills. They will lie to you and let your car sit on their lot doing not More

by cath.thibodeau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cesar, Travis
Jun 28, 2022 -

McDavid Ford responded

We are so sorry to learn of your sentiment. Please give us a call to discuss at (817) 935-7148 and request to speak with Brian, Fabian our Service Manager. He will address your concerns and see how we can turn this around. Thank you.

June 02, 2022

Worst buying experience I have EVER encountered! Finance department is unethical, service department is rude and hateful. When calling dealership nothing but a complete runaround, not unusual to ho More

by Alec C Ferrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't even remember salesman's name
Jun 02, 2022 -

McDavid Ford responded

Alec, thanks for your reviews. We would like to get more information about your experience. Please reach out to us directly so that we may speak with you. We can be reached at (817) 420-7990 or customer.service@mcdavid.com. Thank you and we look forward to addressing your concerns. Steve Mansell, GM

May 04, 2022

The worst experience I had buying a car. If they had a negative rating, I would rate this dealership NEGATIVE 5 stars. More

by Jag19
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mr. Smartass.
May 05, 2022 -

McDavid Ford responded

Hello there and thank you for your feedback. We're disappointed to learn that you feel this way and would very much like to address your concerns. Since there is no name provided here, please give us a call at (817) 420-7990. You may request to speak with Brian Bertschy, Sales Manager. Thank you.

May 02, 2022

My review is not reflection on my salesman. Sam was great. I have an issue with the dealership. I don't understand why they would show an automobile with a visible warning showing on the dashbo More

by tundralove
Recommend Dealer
No
Employees Worked With
Sam
May 03, 2022 -

McDavid Ford responded

I would love to address your concerns but you did not provided your name. Please give me a call at (817) 935-7000 as soon as you have a moment. Thanks so much and I look forward to speaking with you. Brian Bertschy, Sales Manager

May 03, 2022 -

tundralove responded

Mark Berry

April 13, 2022

I was going to have less stars in my review, however, every time I came to the dealership in person or called over the phone they were very kind and respectful. The service itself was very slow it was ro More

by Henry Braymen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Apr 14, 2022 -

McDavid Ford responded

Good afternoon Henry. We thank you for your business and honest feedback. We're glad to hear that our team was kind and respectful. Please accept our apologies for the extended wait time for service. We are experiencing a shortage in staff, but we're working diligently to decrease turnaround times. We appreciate your patience and hope to have the opportunity to continue serving you, better and much faster in the future.

March 10, 2022

Turns out when David McDavid Ford installed my new short block the tech left bolts out in my suspension. After being treated very rudely by a tech when I called and totally ghosted by their service manager More

by deborah255
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Female service tech
Mar 10, 2022 -

McDavid Ford responded

Deborah, thank you for bringing this to my attention. I am so sorry to hear this and was not aware that this happened. I would like to speak with you as soon as possible to address these concerns. Since there is no last name provided, I am unable to research your information in our system so can you please give me a call at (817) 935-7148? Thank you and I look forward to speaking with you soon. Brian Fabian, Service Manager

March 03, 2022

I came in for a vehicle, was told the vehicle was unavailable but never told why. Then the salesman showed me a car with less features and asked if it was a fair trade off. It was not a fair trade or More

by SPNFanLVN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryce
Mar 04, 2022 -

McDavid Ford responded

Thank you for your feedback. We would like to address your concerns however a name has not been provided here. Please give us a call at (817) 935-7000 to discuss. Thank you.

February 26, 2022

Scheduled an appointment to have my oil changed and an alignment done. Showed up early to my appt, and was asked if I was leaving my truck. I told them no, I was told to do everything was going to be at l More

by gacastro19d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn’t get his name
Feb 28, 2022 -

McDavid Ford responded

Thank you for your business and feedback. Please except our apologies for the extended wait time in service. We are working diligently to decrease turnaround times and hope to have the opportunity to serve you better and much faster in the future. Thank you. Brian Fabian, Service Manager

February 21, 2022

This is the second time that I have used this dealership for a problem. I dont' have exact date for the initial concern of being told by a service advisor to please go back and rate him higher on my survey. More

by mbardzak
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Never got the name
Feb 22, 2022 -

McDavid Ford responded

Please give me a call at (817) 935-7148 to discuss as soon as you have a moment. Thank you. Brian Fabian, Service Manager

Mar 03, 2022 -

mbardzak responded

I have called and left you a message on Monday 28 Feb to call me back and have yet to hear from you.

Mar 08, 2022 -

mbardzak responded

It's been over a week. Time to get a hold of Ford and get answers from them!

Mar 09, 2022 -

mbardzak responded

I was called back by Brian. After some time talking, the breakdown was identified and are happy to help me out. He is going above and beyond for me and glad to see that.

...
8
...