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McDavid Ford

Fort Worth, TX

3.6
899 Reviews

300 W Loop 820 S

Fort Worth, TX

76108

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Showing 899 reviews

July 10, 2023

Put truck into service department on the 1st of July went on vacation. Got home and no contact from the dealership for 10 days. I called to get the status today , service did not have an answer, maybe tomo More

by brefforfun1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerald, service manager, chris
Jul 11, 2023 -

McDavid Ford responded

Hello there, please accept our apologies for any drop in communication you may have experienced. If you still need an update, you may reach out to our Service Manager, Brian Fabian at (817) 935-7148. Thank you and we hope to get your experience turned around.

Jul 11, 2023 -

brefforfun1 responded

Well the fact that you still have my truck and I have to go to work tonight leaves a gap in transportation access. Y’all’s delay in completing your work is costing me more money.

June 26, 2023

I gave David McDavid a 24hr notice that I would like to come see a car they had on their lot. I was very disappointed when I arrived to find the interior was filthy. I would have liked them to have taken t More

by Ben
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Brian
Jun 27, 2023 -

McDavid Ford responded

Thank you for this feedback. We're disappointed that we could not earn your business and will be sure to share your sentiments with the team to ensure that we improve in the future.

May 26, 2023

Run around about trades. No $$ numbers given. Instead, multiple emails back and forth explaining why they go by the dealer guides (NADA, Edmonds, etc.) for pricing. Typical, More

by YerlaxyeyeMama
Purchase Time
Recommend Dealer
No
Employees Worked With
Joe Dealer
Jun 29, 2023 -

McDavid Ford responded

We're disappointed that we were unable to earn your business. We would love to have the opportunity to address your concerns, but there is no legal name here for us to reference so. If you change your mind about working with us, please give us a call at (817) 935-7000. Thank you.

May 08, 2023

Terrible Experience with Service Dept. over-all with their workmanship and even worse with Brian Fabian the service director. Purchased through another dealership, it was taken by original More

by leciabruton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Fabian
May 09, 2023 -

McDavid Ford responded

Greetings Lecia and thank you for bringing this to our attention, again. We're sorry to hear that you had this experience. Since your vehicle was under Moritz Kia, we do not have your personal contact information. So please call us and speak with our Service Manager Brian Fabian directly. He can be reached at (817) 935-7148. Thank you and we look forward to addressing these concerns.

April 29, 2023

They only take cash and only use "in house" financing . I suspect they are up to something... DO NOT BUY FROM THIS DEALER. More

by bobthecarguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bryce Arstingstall
May 09, 2023 -

McDavid Ford responded

Good afternoon Keith and thanks for sharing your concerns. For clarification we do accept cash deals but records show we that during your negotiations, we could not agree on price. Should you change your mind about working with us, we are happy to work with you and can be reached at (817) 935-7000. Thank you.

May 09, 2023 -

bobthecarguy responded

well, then you better tell your salesman that, cause I can provide an e-mail direct from that individual with your e-mail address that says," we do not accept cash and only finance in house" so either you are strait up lying to me, or you are a terrible manager and the employees are running the dealership.

April 24, 2023

Immediately began hearing issues with my vehicle after purchasing so I took it to another dealership a few days later. They identified several issues that they said should have been caught during McDavid' More

by Ryan
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ, Chance, Brian
Apr 28, 2023 -

McDavid Ford responded

Thank you for sharing your experience, Ryan. Please accept our apologies. Looks like the team has already reached out to you and got this rectified. Should you need any additional assistance, please reach out to Tanuj Chand at (336) 991-6166. Thank you and we hope to have the opportunity to serve you better in the future.

April 08, 2023

So I bought a 2014 ford Taurus, to start with the price increased from internet price by 2k. It was supposed to be due to having a used car inspection with 100+ inspections. So I've had the car for 6 weeks More

by Matt Cantrell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James Franko
Apr 17, 2023 -

McDavid Ford responded

Matt, thank you for the review. Our goal is to provide every customer with a professional, thoughtful customer service experience so I am disappointed to hear of your experience with us. I would appreciate the opportunity to learn more about your issue with the hopes of finding a resolution. Please contact me at (817) 420-7990, so that we can discuss this in further detail. Ali Benli, General Manager

Apr 18, 2023 -

Matt Cantrell responded

Yall have my cell phone number? I would like it made right! You added 2k to the price of my vehicle for a used car inspection. The battery is a simple check, and with the positive post corroaded you would think if the used car tech even poped the hood he would have seen that!

Apr 19, 2023 -

Matt Cantrell responded

So i guess yall are to busy to actually put effort into making this right! Ask William Franko for my info. I bet he remembers me! Why is it so hard to do the right thing! I mean you made plenty of my buying the car!!!

December 23, 2022

I had my car towed last Thursday for a possible Thermostat issue and as of Wednesday they had not even looked at it so I had to retrieve my car and take it to a mechanic who is handling it as we sp More

by doreen2108
Recommend Dealer
No
Employees Worked With
Chance
Dec 27, 2022 -

McDavid Ford responded

Thank you for your feedback, Doreen. Please accept our apologies for the longer than expected wait time for services. We are short staffed but working diligently to decrease turnaround times. We do value your business and hope to have the opportunity to serve you better and much faster in the future. Brian Fabian. Service Manager

Dec 27, 2022 -

doreen2108 responded

My car is in there now and Cesar is handling it this time .i do understand being short handed but it sat for almost a week and no one even hooked the tester up. We will see how it goes this time

October 03, 2022

I called McDavid Ford dealership this morning at 0850 October 3 2022 several times, service or warranty department would not answer this is not the first time this has happened to me. It’s time to find a More

by Art
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Could not get any employee to answer phone
Oct 03, 2022 -

Art responded

David McDavid Ford I called at 0850 several times customer service, service department and warranty department no one answered the phone. I was about the warranty on my F 250?

Oct 03, 2022 -

McDavid Ford responded

Greetings Art. If you are a customer in our system, please update this review with your legal name and we will get someone from service to give you a call. If you are not already in our system, please send an email to customer.service@mcdavid.com with your legal name and contact information. Thank you and we look forward to assisting you with your warranty inquiry.

August 14, 2022

Was about the worst experience I've had EVER at a dealership. Overall this is a pretty dishonest and deceitful dealership that IS going to try and screw you over! My experience: - vehicle is listed More

by tangowhsky
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tek
Aug 25, 2022 -

McDavid Ford responded

Thank you for bringing this to our attention Trevor. We would like to address your sales and pricing concerns so if you have a moment, please give us a call at (817) 420-7990. You may request to speak with Brian Bertschy, our Sales Manager. Thank you.

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