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McDavid Ford

Fort Worth, TX

3.6
899 Reviews

300 W Loop 820 S

Fort Worth, TX

76108

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Showing 899 reviews

December 27, 2023

We can always depend on the service team to keep our vehicles running safely. We depend on our service team to promptly return our vehicles. More

by kathy Snook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael s.
November 18, 2023

ABSOLUTE WORST customer service experience I ever encountered. Took them over 4 months to complete work on my vehicle, the majority of which was due to their own ineptitude. Completely impossible to More

by MTK1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nikki Sides, Jonathan Ramos
Nov 23, 2023 -

McDavid Ford responded

Greetings Mark and thank you for bringing this to our attention. We are sorry to learn of your experience with our service department. When you have a moment, please reach out to our Service Manager, Brian Fabian directly at (817) 935-7148. Thank you and we look forward to addressing your concerns.

Nov 23, 2023 -

MTK1962 responded

I would try to call as you suggested, but I’m sure nobody would answer the phone.

November 09, 2023

Terrible service department. I left my car to have some warranty work done and it was there for 5 weeks. I wanted them to check my window being scratched on the outside. When I p More

by wadleigh68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ashley then Nikki
Nov 09, 2023 -

wadleigh68 responded

I was treated terrible here. They damaged my car and proceeded to call me a liar.

Nov 10, 2023 -

McDavid Ford responded

We're disappointed to learn of your sentiment, but a representative from our management team should be reaching out to you, if you have not spoken already. Thank you and we look forward to addressing your concerns.

Nov 10, 2023 -

wadleigh68 responded

I returned to today to speak with the big boss. To which again they said it was documented. But wouldn't show me. He just kept pointing at his computer. Then he next informed me that they were going to file suit against me. Because come to find out my warranty only covered about $1900 of a $7k bill. I responded with that's fine I got receipt that says different!!! I also have a witness to the fact that they stamped it too. Paid in full

October 25, 2023

ABSOLUTELY DO NOT, I REPEAT DO NOT, DO BUSINESS WITH THIS COMPANY. If I could give 0 stars, I would. They're thieves. Bought a lemon from them that they told me I would have no issues with selling later on. More

by RONNIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Can't recall their names, but all of them
Oct 25, 2023 -

McDavid Ford responded

Ronnie, we are disappointed to learn of your sentiment as records show that this was a certified vehicle and we have refunded all of your cancellable packages already. It was originally sent to the bank you financed it with but you paid it off so we had to stop payment on it. To discuss in detail or for clarification, please do not hesitate to give us a call at (817) 935-7161. You may request to speak with Brian Bertschy or Ali Benli. Thank you.

September 10, 2023

Unfortunately I am having to take a hiatus from work to care for my father who is in that later stages of cancer. I have only had a company car for several years. I inquired about a truck through cars.c More

by Tim Mc
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Heman, Brian GSM
Oct 04, 2023 -

McDavid Ford responded

Tim, we're disappointed that you feel this way. We do require a deposit to hold a vehicle, otherwise it can be sold at any time. We are sorry to hear about your father and that we could not honor the original deal. We do value your business and hope to have the opportunity to earn your business in the future. In the meantime, if you'd like to discuss, please do not hesitate to give us a call at (817) 935-7000. Thank you. Ali Benli, GM

Oct 04, 2023 -

Tim Mc responded

Well sir! I left you a voice message and you never felt the need to reach out to me. But, now you act all concerned, but it’s only and act. And to make it even better, I saw the truck was advertised for almost $2000 less than our deal. Hahahahaha!!!!🤷🏻‍♂️

September 04, 2023

Mark and Ariel took care of me and my husband when I needed to purchase a vehicle for myself. They knew how to help us in our unique situation so it benefitted us the most. More

by HeatherC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark and Ariel
August 29, 2023

Trey and Ariel were both Outstanding they helped me get into the truck of my dreams at the price I didn't think I would ever find never pressuring me to make a wrong decision and letting me take my time to More

by jrescob333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey
August 12, 2023

Prospective car buyers should absolutely look to other Ford dealership options before doing business with McDavid Ford, and maybe even consider purchasing from another manufacturer. The dealership practic More

by cturner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Monty Smith, Dustie Gaskins
Aug 14, 2023 -

McDavid Ford responded

Chance, we are extremely disappointed to learn of your sentiment. Please give us a call at (817) 935-7000 as soon as you have a moment. We would like to get more information and address your sales concerns as well. You may request to speak with Brian Bertschy, our Sales Manager. Thank you and we look forward to speaking with you.

August 03, 2023

Loved it! 💜 Dylan and Chris make buying a vehicle fun and are extremely knowledgeable! Excellent customer service! More

by nickie319
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan , Chris , Ariel , Miles
August 01, 2023

Muy amables y sobre todo joshua campos que me ayudo a comprar una camioneta nueva con buna buena oferta y un buen pago mensual ..gracias More

by evijose3211
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua campos
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