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McDavid Ford
Fort Worth, TX
1,017 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,017 reviews
June 07, 2016
Oil change and splash guard repair. Had a 9:30 appointment over 2 1/2 hours later my car has not even been pulled in for repair. Still waiting and was told 45 minutes ago don't leave you Had a 9:30 appointment over 2 1/2 hours later my car has not even been pulled in for repair. Still waiting and was told 45 minutes ago don't leave you are next. Not sure what the putpose of the appointment is. I understand they are busy. But why would you request the customer make an appointment and they still wait for hours for such a simple service. Not sure how much longer I will be here but pretty sure won't be coming back for service! More
by rg6578
Employees Worked With
C
June 03, 2016
Pleasant Experience Buying our new Ford Escape was a "piece of cake"! Lynn was so easy to work with. He was there to help us in any way he could. We told him the vehicle Buying our new Ford Escape was a "piece of cake"! Lynn was so easy to work with. He was there to help us in any way he could. We told him the vehicle we wanted. He searched and found one at another dealership. They gave us a loaner to use til we got our new Ford. Lynn was not a pushy salesman like a lot of car salesmen are! He made buying our car a very pleasant experience. We will send customers to him. We were very pleased with the price we paid for the car. We purchased the extended warranty. Another reason we went to McDavid was that we had taken our Ford truck to McDavid for service. We really like the service department at McDavid. Nothing like an excellent salesman, Lynn, and a good service department. We are so happy with our Ford Escape. Lynn definitely takes customer satisfaction seriously. We are one satisfied customer!!! More
by welch, jb 1949
Employees Worked With
Chad Ford (excellent employee), Terry Pritchard, Lynn Self
May 30, 2016
"Great Experience" I had a great experience at this location. Lynn Self, was able to find the perfect vehicle to meet my needs. Lynn was patient, courteous and informati I had a great experience at this location. Lynn Self, was able to find the perfect vehicle to meet my needs. Lynn was patient, courteous and informative through the whole process. I would highly recommend, Lynn and this dealership to anyone who maybe considering the purchase of a new or preowned vehicle. Thank you, and God Bless, Tamera Davis 😀 More
by Tamera Davis
Employees Worked With
Lynn Self
May 26, 2016
Bad service layers the to me the going to fixed the damage o layers sales people never fixed my truck after I buy the to me bringing next day never fixed layers!!You guys not professionals please don't laying to layers sales people never fixed my truck after I buy the to me bringing next day never fixed layers!!You guys not professionals please don't laying to the customers I not buy and nother car More
by David1020¡
Employees Worked With
last name Trujillo and jj and manny xxxxin layers
May 24, 2016
Horrible experience all around Purchased a brand new 2016 Mustang GT from this dealer very poor experience. Agreed on the price with the manager then was told 30 min later will be Purchased a brand new 2016 Mustang GT from this dealer very poor experience. Agreed on the price with the manager then was told 30 min later will be 500 more. Went to the dealer checked out the car before I met with the sales guy, I clearly saw dents in the hood. Asked the sales guy if they had hail recently completely lied said there are no dents at all on the car. Pointed them out said they will fix it right away. The dealer told me I will be in and out in 30 minutes. Say there for 3 and a half hours also had the price agreed on before even walking in. I told the sales guy im paying the car of completely with a certified check. He still asked for my social to check for identity purposes. Which was a lie. Come to find out my score dropped 60 points because of it. I showed him the check for the full amount we agreed on before he even asked for my social. The dealer did not even offer me a hail discount or anything after finding the hail damage on the car. I was told I was going to get a call for them to schedule the paintless dent repair that was a big joke. It was like pulling teeth to get a scheduled after few weeks of purchasing the mustang. Countless voicemails that never got returned Even emailed the manager that would email me right away while we were agreeing on the price. To get the hail damage fixed Damon Pompa completely ignored the issue never replied back. Once I finally went in to get the repair done no one knew I had a appointment literally drove around the lot with a worker to find the repair Pearson. He told me he doesn't normally do appointment on the cars today they should reschedule you, after I drove a hour and half the get the repairs and take off from work to be there. He finally went back and fourth with sale guy and manager and got my repair done. They could of at less filled my gas tank The whole experience has been terrible Lied about hail damage never got discount from that. Lied about using my social Lied about the price Getting the run around fixing a new car More
by Mikecar12
Employees Worked With
Michael vargha Damon Pompa, Michael Vargha
May 22, 2016
Great I like Lynn very much. The thing that impressed me the most was the bible on his desk. Lynn was very easy to work with and was not pushy what so ever I like Lynn very much. The thing that impressed me the most was the bible on his desk. Lynn was very easy to work with and was not pushy what so ever. Never made me fill like I was wasting his time. I went to a lot of dealer this was the best one by a long shot. Don't even waste your time and go anywhere else call and ask for Lynn Self. More
by Eric Britton
Employees Worked With
Lynn Self
May 18, 2016
Buyer's Remorse McDavid's Ford was an excellent dealership to purchase from and they take customer satisfaction seriously. I had purchased a 2016 F-250 XL but after McDavid's Ford was an excellent dealership to purchase from and they take customer satisfaction seriously. I had purchased a 2016 F-250 XL but after driving it home, I had buyers remorse since it was not exactly what I wanted the vehicle to be. I returned the next day and Arturo Castanon and the sales manager Mark, were able to get me into a F-250 XLT that was satisfactory. They could have said no and I would have had no recourse but to leave however Arturo, Mark and the staff worked hard to make me a satisfied customer. More
by mwils2282
Employees Worked With
Arturo Castanon, Mark (Sales Manager)
May 12, 2016
Very difficult to recommend. Below is my original review. However, they did reach out to me and correct the problem that triggered my scathing review. (They certainly didn't go Below is my original review. However, they did reach out to me and correct the problem that triggered my scathing review. (They certainly didn't go above or beyond, but at least I now have the remaining month of my 12 month bumper to bumper warranty.) Also, allegedly the manager who I originally dealt with is not longer there. However, this doesn't change the fact that the purchasing experience was terrible and it can't erase completely their mistake whether intentional or not. Also, I will give them the benefit of the doubt and remove my allegation of fraud. Original review... Outright deception, bait and switch, then almost a year later I find out they messed up my CPO warranty. First the purchasing experience was horrible. However, I eventually did purchase a 2011 F150 that was advertised as a Certified Pre-Owned. First they tried to withdraw the CPO warranty even though it was advertised with one. (After agreeing on a sales price.) I just about walked away from the deal but then they relented and agreed to include it after all. Now, 11 months after purchasing the truck I find out they never included the full CPO warranty!!! I just took it to another dealer down here in Austin to get the tailgate fixed. When doing the work this dealer looked up my warranty information and let me know that it has only the power train, not the bumper to bumper part of the CPO. I have the paper in my hand that clearly stated the CPO warranty includes both power train and 12 month/ 12,000 mile bumper-bumper from date of purchase. They even include the miles at the time of purchase. I am still with the time/miles but I do not have this warranty. Bottom line, they 'sold' it to me, but then never actually included it. Not worth the hassle of litigation, but I am more than happy to write this review and warn everyone against falling for these guys outrageous sales tactics. edit... I am convinced the guy I dealt with was very dishonest, however it seems he does not work there any more. More
by John R Howard
Employees Worked With
I wish I could remember, but this was over 10 months ago.
May 11, 2016
Crappy service Worst experience with service . Arrogant staff . Incompetent ,worked on wrong item on truck.simple repair took 2 hours still not sure its even going t Worst experience with service . Arrogant staff . Incompetent ,worked on wrong item on truck.simple repair took 2 hours still not sure its even going to work ,will never come back will never recommend More
by pwilson64
Employees Worked With
The xxxxxxx with the smartass mouth when i walked in Terry knows who im talking about, Terry Pritchard
May 09, 2016
BEWARE!!!!! Beware when dealing with them over the website. Asked several times for exact best price and was told "the online price is the best." Drove 2 hrs, tes Beware when dealing with them over the website. Asked several times for exact best price and was told "the online price is the best." Drove 2 hrs, test drove truck, was preapproved for finance until they came out with a price 10k higher than the online price. Apparently there were "dealer add ons" that were never mentioned in the ad or the 15 email exchanges with the Internet manager. A SCAM just to get me in the door. Then offered me a stripped down version for the online price I was quoted for the 1st vehicle. A complete waste of time! Very shady sales tactict. Could have been the easiest sale had they been honest. I saved all the emails and and screen shot the ad and the sticker. Thinking of taking my story to the media. Worst experience ever! More
by Dentontx
Employees Worked With
Internet manager
