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McDavid Ford
Fort Worth, TX
1,017 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,017 reviews
August 30, 2016
Big Tex Great service, good company. It was worth the 2 hr drive to get a good deal. Go see Big Tex he will take care of you. Great service, good company. It was worth the 2 hr drive to get a good deal. Go see Big Tex he will take care of you. More
by JDavis
Employees Worked With
Lynn Self
August 29, 2016
Worst service experience ever This August I took my car in to get the brakes looked at because I was hearing a metal on metal sound. I did not deal with Terry then and had a pleasa This August I took my car in to get the brakes looked at because I was hearing a metal on metal sound. I did not deal with Terry then and had a pleasant experience that day. I however just went to to get my car inspected and I was told that my brake pads were stripped and that it was extremely unsafe to be driving my car meaning that they were unsafe when I brought them in and they allowed me to leave with almost no brake pads. I called the service center to let them know that I would be bringing my in and explained to Terry the reason. I will give him that I may have been a little worked up but these are snippets from our conversation. When I was explaining to Terry what the mechanic who was unable to complete my inspection said I told him that my brake pads were almost non existent to which he responded "I highly doubt that" in the most condescending tone. We continue the conversation and he asked me a question that I had already answered that my brakes had been making a sound which is why I brought it in back at the beginning of the month and that it had continued to make the sound since then when I responded annoyed he said "I'm just asking a simple question" like he was dealing with crazy person. I may be a 27 year old woman but when I take my car in somewhere I expect to be respected. If I call with a complaint I think that I should be listened to and that I should not be talked to as if I am stupid. I understand that his part in my most recent issue is minimal but when I called to let the service department know what had happened I expected to feel better about the issue instead of getting off the phone feeling even worse. You may not think that what I have to say is correct when I call in but as a PAYING customer I should NEVER know that. Once my car has been fixed like it should have when I brought it in 3 weeks ago I will not be returning for any reason. I have a few Ford dealerships closer to where I live. My family and I have been going to Texas Motors Ford for over a decade however since it has switched ownership I no longer feel like a valued customer and for that reason I am not going to return. More
by td1989
Employees Worked With
Terry Pritchard
August 23, 2016
Happy Ending to my NEW Car Deal I came to see a vehicle which met my husband's criteria of a bigger engine. What I found was one which exceeded mine :-)) Lynn and his team were v I came to see a vehicle which met my husband's criteria of a bigger engine. What I found was one which exceeded mine :-)) Lynn and his team were very helpful, friendly and very easy to deal with. We came in on a weekday evening and they stayed until the deal was done which was way after closing. I appreciate the attention to detail and willingness to work with us. I would extend this great service right down to the finance department and Carlos, he was so nice and helpful, took the time to explain and was very detailed. I would highly recommend any of my friends to come and visit and find the new car of your dreams. More
by laura40
Employees Worked With
Mireles Ibarra
August 20, 2016
Very miss lead and dishonest I was in the process of buy a used vehicle and we could not agree on a price so I left. I call back up there and we agreed on a new offer I was in the process of buy a used vehicle and we could not agree on a price so I left. I call back up there and we agreed on a new offer More
by Len Baker
Employees Worked With
Logan and his direct manager
August 20, 2016
didnt meet expectations that were communicated to me. I was looking at a used truck with Mark Wimberly for a few days and got down to 500 difference on a 35k truck and was promised that if i made the 3.5h I was looking at a used truck with Mark Wimberly for a few days and got down to 500 difference on a 35k truck and was promised that if i made the 3.5hr trip he wouldn't miss me over a few hundred dollars. so i thought about it and called him back and made the trip. He asked when i could be there and i told him when they opened id be there, he told me to wait until about 9:30 and they'd have the truck ready. i got there on time and couldnt find anyone i had spoken to. they got me with someone else. He finds the truck in the shop getting serviced and they had to order a part so it delayed us 1.5 hrs before we could even drive it. they did let us look at it on the lift where i found an oil pan gasket was leaking and some other small issues. this truck had body damage which i knew about but it was played off like nothing really serious so i went off their word and got a idea from my body guy with their pictures on a price. they told me nothing else was damaged but that bedside but when i got there the tail light (which i was told was just fine) and tail gate both had some damage, which is no big deal but now we add the tail gate, tail light, oil pan leak, and it also needed tires and a serious cleaning. i ask him where we are at on it and he brings a paper back with the original sale price over 36k before we bargained any at all on it plus tax (which i understand i would have to pay anyway), and two other bogus fees that add up to around 400 adding up to over 38k. i told him what we had got down to and he left to go to the managers or something. i called the guy i had been talking to and hes at the dealership actually talking to the salesman i am currently dealing with. which blew my mind because i had asked more than once when hed be there because i didnt want to start over with someone else on the price negotiation. He told me that it was the price he told me plus tt&l, which again i understand you have to pay. he said something to get me off the phone and the salesman was acting like he'd show up any second but he never did. i told him that i didn't agree that i have to pay sales tax there but wanted to make sure that it was calculated correctly because I'm from Oklahoma and i pay the tax when i actually tag the vehicle, but i just called the tag office and it was actually very close so that wasnt a big deal but the other fees i didnt agree with either 400 bucks for handling paper work and fedex. but after thinking it over and i just thought the heck with it if they would just take my offer that was 500 difference i would get it even in light of the other damage and tires and the 400 fees that i completely feel are bogus. they acted like no way, thats crazy etc. this truck retails for 40k and so on. i was going to have to spend 2k plus right off the bat on it so i was looking at a lot out of pocket. so the salesman went back to mark to talk but came back just saying no we cant budge any so there i am 6.5hrs into this deal and a 3.5hr drive home to make over a few hundred dollars that i was told he wouldnt miss me over. i will say that jeff (the salesman that got wrangled into this disaster the day of) was pretty good and even called to tell me that he hated we couldnt make a deal. Mark Wimberly isnt someone that i would trust. i feel like he just said what he thought needed to get me to make the trip and probably thought that i wouldnt drive that far the go home empty handed. He never came to talk to me the whole time i was there or even shake my hand for making the trip. More
by exhaustedokie
Employees Worked With
Mark Wimberly, Jeff???
August 19, 2016
Unethical Dealership did NOT disclose that the car we purchased had hail damage, nor was it included in ANY of the documentation. I can't get the manager to ca Dealership did NOT disclose that the car we purchased had hail damage, nor was it included in ANY of the documentation. I can't get the manager to call me to discuss & have been told by others at the dealership that is pretty much my problem for not noticing the problem. This after waiting 45 just to be see a car that I called about & made an appt. to see. That should've been a sign. STAY AWAY!! More
by NOTAGAIN
Employees Worked With
Manuel Ibarra
August 05, 2016
Great Dealership and Great Salesman I went to the dealership looking for a truck and found exactly what I was looking for. Lynn Self was a knowledgeable experienced sales rep. I told h I went to the dealership looking for a truck and found exactly what I was looking for. Lynn Self was a knowledgeable experienced sales rep. I told him what I wanted and he narrowed it down to 2 possible trucks out of the many on the lot. I was then able to decide very quickly the truck I wanted to buy. I won't need another truck for a while but look forward to working with Lynn and McDavid again. More
by Charles Denson
Employees Worked With
Lynn Self
July 28, 2016
Truthful, kind and expedient I brought my 2013 Ford Focus SE, that I had bought from McDavid Ford a month prior, in for a transmission issue. Chris Dickerson was the service tech I brought my 2013 Ford Focus SE, that I had bought from McDavid Ford a month prior, in for a transmission issue. Chris Dickerson was the service tech that helped me get my vehicle fixed. He was 100% honest and made sure that I was taken care of. I could tell from his honesty regarding my vehicle and the honesty regarding the repair, that his number one interest was the customer. No matter what was wrong with the vehicle, he told me the truth. With his number one concern being the customer, he gave Ford a life long customer. After replacing the clutch in the transmission, the car runs like a dream! I no longer feel like I made a bad decision with the purchase. I know that Ford will take care of me! Thank you Chris! Thank you Ford for employing people like Chris. More
by Chassidy Osman
Employees Worked With
Chris Dickerson
July 21, 2016
Poor workmanship I went to this dealership this past Monday to get a simple oil change, they told me it would be a few hours before it would be done. To my surprise th I went to this dealership this past Monday to get a simple oil change, they told me it would be a few hours before it would be done. To my surprise they got me in and out in an hour or so, but as I was driving home I noticed my truck sounded much louder than it did before my oil change. I called the dealership the next day to talk to the service writer, left him a voicemail, never called me back, called back today, left another voicemail, never called back. Got home from work and popped my good and noticed that my kid to the air filter wasn't even connected, connected it back myself and wala, the loud sound is gone. I will never go back to mcdavid ford More
by Wheelchairdude33
Employees Worked With
Terry Pritchard
July 16, 2016
Terrible just terrible This is first review I have ever written on anything. i am a 63 year old business owner from Azle.I have owned my own business for 35 years and have h This is first review I have ever written on anything. i am a 63 year old business owner from Azle.I have owned my own business for 35 years and have had employees and dealth with the public and have never told an unhappy customer screw you I have already got your money and its too late now.I have always made it right even if it cost me money out of my pocket,That is not the way David Mcdavid Ford dealership does business. They just say it is to late,. I bought a 2016 Ford Explorer and agreed on $ 32000 .They quoted $ 1800.for certification .The salesman told me it would take 30 to 45 minutes top to do financing and I would be on my way,then 2 1/2 hours later I started getting sick in finance ,I am a diabetic and my sugar had dropped due to the 2 1/2 hour wait .I told finance man I was getting sick and he was like sigh here,sigh here etc. That was my fault .My worse falult was taking for granted that David McDavid was honest and reputable (THEY ARE NOT) .I had not idea that this day and time that a dealer could be so openly deceptively and tricky which they are. After I felt better the next day they had changed the $ 32000. to $ 34290.When I went back and questioned one sales manager told me the additional $ 2290 was for the certification that I was quoted $ 1800. and there was nothing he could do. I went back again and talked to finance manager and there was nothing he could do,I called several times for general manager and he would not return calls. I ended up talking to another sales manager and he said they had to up the price of the car because they gve so much for my tradein. Everbody involved is apologetic and says they will make it right.It is just talk.They said that for 3 weeks.Talk does not replace the money they decieved me out of. More
by David
Employees Worked With
Sales-Tony Barreto, Sales manager Eddie ..Service manager David Willoughby..Sales manager Deleon,Finance manager Chad Ford ,Finance manager Dwight Scott , Vinny Losasso
