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McDavid Ford
Fort Worth, TX
902 Reviews
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June 15, 2016
Very pleased Working with Lynn Selfon what I was looking for and finding it was great true asset to the comoany very nice down to earth kind of guy Working with Lynn Selfon what I was looking for and finding it was great true asset to the comoany very nice down to earth kind of guy More
by rios3grand@yahoo
Employees Worked With
chance Ford and I believe his name was nick, Lynn Self
June 15, 2016
Horrible experience First time to shop here and last we purchased a 2015 Ford Explorer , saw it , chose it and even had financing ready but yet they still wasted over 7 h First time to shop here and last we purchased a 2015 Ford Explorer , saw it , chose it and even had financing ready but yet they still wasted over 7 hours of our time waiting to process the sale ! total waste of our time and very poor management , once we finally got to speak to "finance" the majority of the conversations was hard sale tactics of add on warranties, again told them i had that covered and yet they still wanted to discuss this (more time of ours we will never get back). We spent less than 30 minutes in the office of the finance department , since we all KNEW we had this part all covered through our own credit union, why couldn't this have been settled in less than 7 hours instead of sitting and waiting. Again not the customers responsibility to manage or staff appropriately. More
by Apatterson72
Employees Worked With
Moe , Vinny Losasso
June 10, 2016
Get ready to do battle/hand to hand combat. Be VERY wary WOW! Where to begin. I’ve had bad experiences at other car dealerships in the past but these guys set a new “high” in “low’s”. First let me mentio WOW! Where to begin. I’ve had bad experiences at other car dealerships in the past but these guys set a new “high” in “low’s”. First let me mention the one bright spot in my experience. It IS possible to get a decent “deal” on a car if: • You’ve done all of your research on the car you want and KNOW what car you wish to buy before setting foot in this place. • You’ve researched the price thoroughly online and KNOW the correct price. THIS IS CRUTIAL. • Don’t plan to obtain financing using their in-house financing options. That is another potential way to get cheated. • Don’t buy ANY extended service plan. They mis-represented the one they sold me You can always purchase an extended service plan from Ford directly on Ford’s own website. The price will be the same, and you will KNOW what you are getting. The only other good thing I will say is that they DO seem to have a huge selection of cars. So you should be able to find the one you want. I had trouble finding the color I wanted elsewhere and they happened to have it in stock. So that can be helpful if you’re looking for something hard to find. Now on to the bad stuff, and its VERY bad. The basic problem is that the entire dealership operates based on mis-information, intermediation, outright lies, and high-pressure tactics. For those of us old enough to remember, it’s the 1970’s / 1980’s car buying experience all over again. They depend on people NOT knowing what they want and not knowing what to pay. The uninformed consumer is their “best” customer. If you don’t know what you’re doing, you are subject to being taken advantage of. Don’t believe ANYTHING they tell you at face value. Fact-Check everything they say. Don’t allow them to “bully” you into buying the car at “their” price. They WILL come down if you stand firm. Don’t be afraid to walk out. Be advised that they will try and “corner” you in a small office and prevent you from leaving. They also aren’t afraid to insult you and try and make you feel like you’re an idiot. This is all part of the game and should be expected in advance. However, when all is said and done (at least in my case) I was able to put together an acceptable deal. They DO seem to sell for less than some of the other places I priced my car locally. You just have to be willing to take a LOT of abuse and listen to a LOT of lies to get what you want. I’ve read other reviews about this place and noticed something interesting. The General Manager has asked various reviewers to contact him. This is strange because I tried (5 times) to sit down with him and express my concerns only to be foiled at every attempt. I was lied to multiple times by the staff stating that he “wasn’t there” or was “busy with something else”. Their “Customer Service” follow-up person (her name is Caroline) instructed me to “send him an e-mail and he will (maybe) read that”. So I seriously doubt if he really cares at all about how customers are treated. The other key point of concern is their service department. After I purchased the car, I wanted more information on the servicing requirements of my particular car. I wanted to get prices for their various services to compare them against other dealerships. I’d not read the owner’s manual yet and didn’t know the service intervals on this car. I have another car that “tells you” when you need service. It requires service every 10K. Anyway, their service department said that the car I purchased required service every 5K. I found that interesting and later compared it to the owner’s manual (and website). The truth is that Ford has a program where they will notify you (via the car) when you need service. Anyway, the car requires service every 10K (just like my other car). When I confronted them with this information, they tried to explain that (because we live in Texas) the driving conditions require more service then Ford recommends. You would think that Ford would know better how to service their products then the dealership. After talking to multiple people about this, they finally admitted that this was their “opinion” and not actual fact. As long as you follow Ford’s recommendations, you will not void your warranty. The truth, in my opinion, is that they simply want people to spend more money with their service department. Needless to say, I won’t be doing this. They also mis-spelled my name on the paperwork thus causing my registration and title information to be filed incorrectly. They also delivered the car dirty, and two of the windows were not tinted. They, at first, tried to convince me they were tinted. However, it was very obvious they were not. So, if you find a specific car there that you want, and you do your homework perhaps you can get a good deal. Otherwise, I would avoid this place entirely. Don’t expect to be treated with respect. More
by gabrielneos
Employees Worked With
Charlie Pace, Aaron Cabeldue
June 08, 2016
Unforgettable. I recently purchased a new 2016 Mustang Ecoboost after seeing it listed on Autotrader. Lynn Self was the first person I talked to about the car and wa I recently purchased a new 2016 Mustang Ecoboost after seeing it listed on Autotrader. Lynn Self was the first person I talked to about the car and was very knowledgeable and prompt to respond with any questions I had. It took two weeks from the first enquiry to picking up the car and during that time Lynn was always easy to get hold of and a joy to talk to. I am from the UK and am currently studying in Albuquerque, New Mexico. I flew to Dallas from Albuquerque on a Thursday morning. Lynn had parked the car in front of the entrance doors to the dealership, which made it difficult to walk in without looking too excited! I was then greeted by Lynn and his beaming smile. He had been extremely friendly over the phone and it was no different in person. There was an issue with releasing the car to me because of my UK driving license. Something like this had never come up before and I was frequently kept updated on what was going on. Mark Wimberly worked tirelessly behind the scenes with head office to get the problem resolved, which he did. He was a huge help and a credit to McDavid Ford. Now here is where Lynn begins to stand far above the rest and goes way above and beyond his call of duty. By the time the problem had been resolved and the car could be released to me, it was 5pm and so the banks had closed. I could not pay for the car until the following morning. Before I had a chance to look at hotels, Lynn immediately insisted that he took care of me by offering to take me out for dinner and inviting me to stay at his own home. According to Lynn, the place we went to for dinner had the best ribs around, and he wasn’t wrong! He and his wife made me feel right at home and were unbelievably kind to me. The following morning the deal was completed and with no more surprises. The car was flawless and was exactly as described and pictured. The service I received was second to none and was an experience I will never forget. This was also my first car and so the buying experience was new to me. If every buying experience is like this, then I will have no hesitation buying again. Lynn was extremely modest and insisted that what he had done for me was nothing special, which is far from the truth. I am more than satisfied with the experience and was something I will not forget. Unfortunately, I return to the UK in 12 months’ time and so it is very unlikely I will have the opportunity to purchase a car from Lynn and McDavid Ford Fort Worth again. However, if our paths cross again in the future it would be an absolute pleasure to do business with you and your team again. Lynn made me feel so at ease with the buying experience and took such good care of me that I made a friend and, in fact, I felt a little sad to say goodbye to him. Lynn is more than a salesman to me, I am proud to call him a friend. More
by David Banwell-Clode
Employees Worked With
Mark Wimberly, Lynn Self
June 08, 2016
Love my F-150 I love the experience I had and continue to have with this dealership. They made me feel at home when another Ford Dealership didn't. I was told by th I love the experience I had and continue to have with this dealership. They made me feel at home when another Ford Dealership didn't. I was told by this dealership, "If I can get it for that price to buy it. As a matter of fact, buy several". So, I took my business here and I bought my truck. I love the service department, sales and their customer service department as well. They all go out of their way to make you feel at home. Great job to all that played a part in my success in buying my Ford. Will always tell friends and family to buy here and not the other place. More
by BBattle
Employees Worked With
Jeff DeTray
June 07, 2016
Oil change and splash guard repair. Had a 9:30 appointment over 2 1/2 hours later my car has not even been pulled in for repair. Still waiting and was told 45 minutes ago don't leave you Had a 9:30 appointment over 2 1/2 hours later my car has not even been pulled in for repair. Still waiting and was told 45 minutes ago don't leave you are next. Not sure what the putpose of the appointment is. I understand they are busy. But why would you request the customer make an appointment and they still wait for hours for such a simple service. Not sure how much longer I will be here but pretty sure won't be coming back for service! More
by rg6578
Employees Worked With
C
June 03, 2016
Pleasant Experience Buying our new Ford Escape was a "piece of cake"! Lynn was so easy to work with. He was there to help us in any way he could. We told him the vehicle Buying our new Ford Escape was a "piece of cake"! Lynn was so easy to work with. He was there to help us in any way he could. We told him the vehicle we wanted. He searched and found one at another dealership. They gave us a loaner to use til we got our new Ford. Lynn was not a pushy salesman like a lot of car salesmen are! He made buying our car a very pleasant experience. We will send customers to him. We were very pleased with the price we paid for the car. We purchased the extended warranty. Another reason we went to McDavid was that we had taken our Ford truck to McDavid for service. We really like the service department at McDavid. Nothing like an excellent salesman, Lynn, and a good service department. We are so happy with our Ford Escape. Lynn definitely takes customer satisfaction seriously. We are one satisfied customer!!! More
by welch, jb 1949
Employees Worked With
Chad Ford (excellent employee), Terry Pritchard, Lynn Self
May 30, 2016
"Great Experience" I had a great experience at this location. Lynn Self, was able to find the perfect vehicle to meet my needs. Lynn was patient, courteous and informati I had a great experience at this location. Lynn Self, was able to find the perfect vehicle to meet my needs. Lynn was patient, courteous and informative through the whole process. I would highly recommend, Lynn and this dealership to anyone who maybe considering the purchase of a new or preowned vehicle. Thank you, and God Bless, Tamera Davis 😀 More
by Tamera Davis
Employees Worked With
Lynn Self
May 26, 2016
Bad service layers the to me the going to fixed the damage o layers sales people never fixed my truck after I buy the to me bringing next day never fixed layers!!You guys not professionals please don't laying to layers sales people never fixed my truck after I buy the to me bringing next day never fixed layers!!You guys not professionals please don't laying to the customers I not buy and nother car More
by David1020¡
Employees Worked With
last name Trujillo and jj and manny xxxxin layers
May 24, 2016
Horrible experience all around Purchased a brand new 2016 Mustang GT from this dealer very poor experience. Agreed on the price with the manager then was told 30 min later will be Purchased a brand new 2016 Mustang GT from this dealer very poor experience. Agreed on the price with the manager then was told 30 min later will be 500 more. Went to the dealer checked out the car before I met with the sales guy, I clearly saw dents in the hood. Asked the sales guy if they had hail recently completely lied said there are no dents at all on the car. Pointed them out said they will fix it right away. The dealer told me I will be in and out in 30 minutes. Say there for 3 and a half hours also had the price agreed on before even walking in. I told the sales guy im paying the car of completely with a certified check. He still asked for my social to check for identity purposes. Which was a lie. Come to find out my score dropped 60 points because of it. I showed him the check for the full amount we agreed on before he even asked for my social. The dealer did not even offer me a hail discount or anything after finding the hail damage on the car. I was told I was going to get a call for them to schedule the paintless dent repair that was a big joke. It was like pulling teeth to get a scheduled after few weeks of purchasing the mustang. Countless voicemails that never got returned Even emailed the manager that would email me right away while we were agreeing on the price. To get the hail damage fixed Damon Pompa completely ignored the issue never replied back. Once I finally went in to get the repair done no one knew I had a appointment literally drove around the lot with a worker to find the repair Pearson. He told me he doesn't normally do appointment on the cars today they should reschedule you, after I drove a hour and half the get the repairs and take off from work to be there. He finally went back and fourth with sale guy and manager and got my repair done. They could of at less filled my gas tank The whole experience has been terrible Lied about hail damage never got discount from that. Lied about using my social Lied about the price Getting the run around fixing a new car More
by Mikecar12
Employees Worked With
Michael vargha Damon Pompa, Michael Vargha
