McDavid Ford

Ghosted by the dealership I found what I felt was the perfect vehicle and inquired about it along with my vehicle to be traded in. My initial sales person seemed nice enough on I found what I felt was the perfect vehicle and inquired about it along with my vehicle to be traded in. My initial sales person seemed nice enough on the phone and asked for photos of my car to be traded. It took about a day for all photos to be shareable so he and his appraiser could give me a quote. That quote took 5 days, several reminders from me, and an email to the General Manager to finally get a quote sent to me. The quote was laughable. I countered their offer but was declined, stating that what I was offered was the current value. I sent a screenshot of my vehicle's value from Kelly Blue Book and inquired about the discrepancy. It was rebutted by offering that they use NADA to value their vehicles. I looked up my vehicle on NADA (all other selections constant) and it actually showed a higher value on my car; exactly what I was asking for it! I sent an email to the General Manager with this feedback I experienced. I received a promo email from the dealer a day or so later about a special weekend sale happening that I unfortunately could not attend due to my work schedule, so I emailed the General Manager about it to see what could be worked out. I haven't heard anything back yet. Dion responded to this first review of mine on Cars.com and provided a phone number with an invitation to call him to discuss this review on 12/9. I called on 12/9 and 12/11, left contact information with other managers, and still haven't heard back from Dion. More

This Dealership is rip off I leased my car through David McDavid Ford dealership. I returned the SUV on August 13th. At the time of return, my vehicle was inspected by one of t I leased my car through David McDavid Ford dealership. I returned the SUV on August 13th. At the time of return, my vehicle was inspected by one of their new employees. The SUV was in perfect shape with no damage except for a broken mirror. A month later I received a bill from ford credit for 1500+ for damages to the SUV. First, it is apparent that The dealership stole the SD from the Explorer because until I received the message from them I had no knowledge that the SUV had an SD card or even the location of the SD. The SD has no value to me. Ford claims that the bumper was damaged. At the time of return, the SUV had no bumper damage. Furthermore, the report they sent to us does not show that damage either. The SUV was inspected 6 days after I returned it which makes it clear that it has been used and damaged by Ford employees. I emailed and called David McDavid Steve Mansell but I never heard back from him. I called corporate office and Maggie told me that She will notify Steve but I did not hear back from them. This is a rip off and I want these false charges to be removed. Watch out from this dealership. Extremely unprofessional. More

Bait and switch and lies lies, lies Got quote on a new 18 Raptor with 35 miles ($54.9k) that was supposedly on the way to the dealer & had an 'accident'. Your fine sales director tells m Got quote on a new 18 Raptor with 35 miles ($54.9k) that was supposedly on the way to the dealer & had an 'accident'. Your fine sales director tells me he had to fix it & charge me $1000 more 🤣. Transport companies are insured! Lies! Waste of time! I asked for the name of the transport company: no answer. I asked for photos of the damage: no answer. Also he says 5 times to me that he would sell it to the first person that expresses interest when it hits the dealership, even though my bank was ready to send the money over. 1. SELL CARS THAT ARE ACTUALLY AT THE DEALERSHIP AND DON'T BAIT AND SWITCH WITH VEHICLES AND PRICING. 2. IF A BUYER ASKS FOR A PURCHASE ORDER SEND A PURCHASE ORDER NOT A QUOTE THAT YOU DON'T HONOR. 3. DON'T LIE TO CUSTOMERS, THEY CAN SMELL YOUR BS FOR A MILE. Your employees so far behaved in all the ways why people hate buying cars! More

This dealership is terrible.. Their word means nothing and they do not look out for the customer. A manager also lied and made excuses instead of doing what is right and honorable. He could not admit a mi and they do not look out for the customer. A manager also lied and made excuses instead of doing what is right and honorable. He could not admit a mistake was made by their employee, so he wouldn’t have to honor sales persons promise. Bait and switch tactic and full of excuses instead of doing what’s right. Beware future buyers. More

Worthless Was trying to inquire about see the price including incentives and rebates for a vehicle ever the internet. 6 days later I still do not have a price r Was trying to inquire about see the price including incentives and rebates for a vehicle ever the internet. 6 days later I still do not have a price regarding the vehicle. I did receive the price of two different Vehicles which we're not what I was looking for. Then I was told two days ago they would look at their inventory and let me know. I looked at the inventory online and saw in about 2 minutes that vehicle that I had inquired about six days ago was no longer available. This is a very unethical and certainly unbusinesslike dealership. The first salesperson I doubt with Anthony Scott needs to go to manners school. More

They sold a car with known defects We were already unimpressed with the customer service broadly across the dealership; however, our initial sales rep was reasonable. We still complete We were already unimpressed with the customer service broadly across the dealership; however, our initial sales rep was reasonable. We still completed the transaction. After the truck was sold they washed the vehicle to remove labels and standard dirt. In the process the vehicle leaked water through the windshield (clearly and already known issue as it had been washed before). We didn't know this until we got home and there was water in the glove box. The leak was confirmed the next day when it rained and I saw the water coming in the cab. They also gave me the truck with almost no gas in the tank (less than 20 miles to be exact). When I get home the next day I further learn the back right passenger window and inner door latch do not work. I call them and they transfer me to someone's voicemail. I've left 4 voicemail and now the receptionist doesn't pick up when I call. Surprised they stay in business. I don't normally write reviews, this place is just bad! More

McDavid Ford Should be ashamed! Do not buy a car from McDavid Ford! If I could have given them a ZERO for a rating I would have! They sold me a car for $14K cash that they knew had a Do not buy a car from McDavid Ford! If I could have given them a ZERO for a rating I would have! They sold me a car for $14K cash that they knew had a bad engine. The day I received my tags for the car the engine imploded. I called multiple times and the best they could offer was that I could use it as a down payment on a new car but it would be worth considerable less than what I paid for it 50 days prior. I left several messages for management to call me back and no one ever did. Horrible customer service! They should be ashamed! Stay away from McDavid Ford! More