McDavid Ford

Full Service I took my truck in for a oil change and tire rotation. My first complaint is I set up an appointment and told them I was going to wait on my vehicle a I took my truck in for a oil change and tire rotation. My first complaint is I set up an appointment and told them I was going to wait on my vehicle and it too 3 1/2 hours to get it done. After complaining to the service manager he said he was new and to give them a second chance. So for my second complaint I did give them a second chance again I took my truck in for a oil change and tire rotation w/ an appointment and again I told them I was going to wait on my vehicle. This time it only took 2 1/2 hours before I stated to complain so they drove my truck out to me with no lug nut on the tires and they fell off in the service drive. For my third complaint after all of that they still didn't fix the issue and my tire fell off again on the highway less than 200 miles later. For now my fourth complaint they have had my truck for 3 days now and no one there will give me an update on my truck nor will they call me back. xxx!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

I'll never buy here again This is my second truck I've bought from mcdavid ford. I will not go back. Giving it's my fault for not going over the paperwork properly. I was This is my second truck I've bought from mcdavid ford. I will not go back. Giving it's my fault for not going over the paperwork properly. I was told that my extended warranty was only 800 dollars. Which I thought was a great price. I get my first payment slip in the mail for 100 over what we agreed on. Come to find out they charged me $5000 for the warranty. Now again it's my fault for not going over paperwork properly. But still feel like they screwed me. I'll find another stealership to purchase my next tuck More

Deceptive and rude Manuel- I feel like you treated us as fairly as you could, considering the underhanded things your supervisors did at McDavid Ford. I am sorry you d Manuel- I feel like you treated us as fairly as you could, considering the underhanded things your supervisors did at McDavid Ford. I am sorry you did not get the sale / commission for our son's truck. The tricks they played regarding inventory and rebates, and the lies were very unfair to us. Then to have the the general manager call our son an 'xxx' when they came to finalize the sale was deplorable. On Sept 1, my husband and son went to Bill Utter Ford and had a WONDERFUL truck buying experience! No games, no lies, no saying a truck was there, and then it wasn't. He bought a truck there that day for more than $2500 less that the price at McDavid. Bill Utter is a very fair and honest dealership. I know it is far away, but you might consider applying there. I think you are an honest person and would do well. We will definitely go back to Bill Utter for our next vehicle. We will never come back to McDavid Ford. I would give 0 stars if that was a possible selection. More

Appointments are a Joke and Work not completed as stated I stupidly purchased a maintenance contract on my 2015 F250 Platinum 6.7 diesel that is totally worthless. I attempted to take it in for scheduled ser I stupidly purchased a maintenance contract on my 2015 F250 Platinum 6.7 diesel that is totally worthless. I attempted to take it in for scheduled service but was told the first available appointment was a week and a half out, so I scheduled a 7am on the first available on 8/3. I dropped the truck off letting the service advisor know I needed to pick it up by 1130 as that is when I can have someone take me to the dealership. I called at 1120 and was told they didn't know I needed it and would get it in right then. My wife was there at 1145 to pick it but of course it wasn't ready. When they did bring it out, the tires had not been rotated, the fluids not topped off, extensive corrosion on one of the positive battery terminals, unwashed, and upon further inspection at home by me, the oil had apparently not changed. It was as black as oil can get in 8K miles in a diesel. I contacted the dealership via email to have them contact me so we could correct this situation. I was called by a sales person who I told I needed to speak to service. The sales person said they would pass on to service the issue. I was called a few days later by another sales person, and they promised to pass the same message to service. I was called a third time by sales and as of yet (3+ weeks later) have not been contacted by anyone from David McDavid Ford. I paid a lot of $$ for a maintenance contract and Platinum extended contract and expect what I paid for, but McDavid service is not performing the service as stated on their contract and brochures. The contract is limited to their site only so I'm screwed for service unless I pay elsewhere that I trust. I'm curious if I will ever hear from McDavid and what they intend to do to correct what they have failed to do and improve their very poor service department and horrible communication skills. Sales department was awesome (Brandon Ball) as is their auto body. Lincoln was on schedule, great customer service skill and positive attitude. But... the McDavid service department is the worst I've ever dealt with. I do not trust they will do the work the work order states and definitely not on a timely basis. I do not recommend David McDavid Ford to anyone.... More

Worst service experience ever This August I took my car in to get the brakes looked at because I was hearing a metal on metal sound. I did not deal with Terry then and had a pleasa This August I took my car in to get the brakes looked at because I was hearing a metal on metal sound. I did not deal with Terry then and had a pleasant experience that day. I however just went to to get my car inspected and I was told that my brake pads were stripped and that it was extremely unsafe to be driving my car meaning that they were unsafe when I brought them in and they allowed me to leave with almost no brake pads. I called the service center to let them know that I would be bringing my in and explained to Terry the reason. I will give him that I may have been a little worked up but these are snippets from our conversation. When I was explaining to Terry what the mechanic who was unable to complete my inspection said I told him that my brake pads were almost non existent to which he responded "I highly doubt that" in the most condescending tone. We continue the conversation and he asked me a question that I had already answered that my brakes had been making a sound which is why I brought it in back at the beginning of the month and that it had continued to make the sound since then when I responded annoyed he said "I'm just asking a simple question" like he was dealing with crazy person. I may be a 27 year old woman but when I take my car in somewhere I expect to be respected. If I call with a complaint I think that I should be listened to and that I should not be talked to as if I am stupid. I understand that his part in my most recent issue is minimal but when I called to let the service department know what had happened I expected to feel better about the issue instead of getting off the phone feeling even worse. You may not think that what I have to say is correct when I call in but as a PAYING customer I should NEVER know that. Once my car has been fixed like it should have when I brought it in 3 weeks ago I will not be returning for any reason. I have a few Ford dealerships closer to where I live. My family and I have been going to Texas Motors Ford for over a decade however since it has switched ownership I no longer feel like a valued customer and for that reason I am not going to return. More

Very miss lead and dishonest I was in the process of buy a used vehicle and we could not agree on a price so I left. I call back up there and we agreed on a new offer I was in the process of buy a used vehicle and we could not agree on a price so I left. I call back up there and we agreed on a new offer More