McDavid Ford
Fort Worth, TX
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They charged for something they didn't even fixed. Brought my Ford Fusion Hybrid for oil change and fix my navigation system.. charged me $871 and still not fixed. They had my car for 30 days.. noth Brought my Ford Fusion Hybrid for oil change and fix my navigation system.. charged me $871 and still not fixed. They had my car for 30 days.. nothing been touched except oil changed. Still same problem. More
Easy and comfortable experience Mel Coffman was an absolute blessing to work with. I came in unsure of the vehicle/financing that I could get. He was able to show me what I could af Mel Coffman was an absolute blessing to work with. I came in unsure of the vehicle/financing that I could get. He was able to show me what I could afford and several amazing vehicles. Thank you Mel for being so patient! I will return to McDavid Ford in the future! More
Horrible Customer Service after the sell I bought a vehicle off the show room floor back in October 2016, then I had the not so fun pleasure of changing a tire for the first time, since purch I bought a vehicle off the show room floor back in October 2016, then I had the not so fun pleasure of changing a tire for the first time, since purchasing the vehicle, I discovered that there were no tire tools under the deck lid. I went into the Dealership, in an attempt to tell them what happened and to hopefully have them provide me with some tools. Well, that didn't go as planned. (Eddie) who is the floor manager advised me that, since buying the car several months prior, (As if I had lost the parts) that a lot of things could have happened and there was nothing they could do for me. he also tried to tell me that it is not uncommon for them to sell vehicles with missing tools, or parts. I would not recommend this Ford Dealership to anyone, that expects good customer service. More
Worse service and technicians ever 4/3/17 Wife took our 2017 Ford Mustang GT with 6,269 miles on it in for a check engine light on and an oil change. After almost 2 hours the service ad 4/3/17 Wife took our 2017 Ford Mustang GT with 6,269 miles on it in for a check engine light on and an oil change. After almost 2 hours the service advisor brought car to her and said oil change is done and she is ready to go and oh the service engine light is 569 misfires on the engine left side cylinder head. She said no she was not going to drive it and take the chance of breaking down wanted to leave the car and have it fixed. Service advisor then told her she could not have a loan car that she would have to rent a car, good lord after 77 days in the service dept., them tearing into the engine 3 times, replacing the cylinder head, constant lying including you Mike Davis Mr. Service Director, forged work order and paperwork, false statements by the mechanic trying to cover for all the mistakes he made and the unreturned phone calls by the service advisor. OMG this Ford Dealer needs a serious personal overhaul. Oh they did provide us a Ford Escape for 17 of the 77 days our car was in there...I have spent over $400k in the last 4 years purchasing Ford vehicles and Ford refuses to buy back this Mustang and now I am in the process going through the courts to make them buy it back under the Texas lemon law. After reading this review, good luck if you still choose to do business with them More
Recommend Paul Barrera great Sales Person/ Helpful I had an awesome experience with Paul Barrera on the sales floor. I was in the market for a new car for my 21 year old daughter. We were nervous becau I had an awesome experience with Paul Barrera on the sales floor. I was in the market for a new car for my 21 year old daughter. We were nervous because I know how overwhelming car buying can be. I ran into Paul and he was very knowledgeable he narrowed down what kind of car and size she would be comfortable in. We were stuck between two cars and he did an excellent job helping my daughter pick her first car. I had a price in mind and he was able to work with us which made the experience so much smoother. When we are in the market for another car we will definitely go see Paul. More
Excellent customer service I love my Ford and I love how David McDavid assisted me with my service. They let me know what I needed. They explained everything thoroughly. My car I love my Ford and I love how David McDavid assisted me with my service. They let me know what I needed. They explained everything thoroughly. My car was in and out the same day! Thank you so much! Excellent customer service. More
Little bit of everything The team at David Mcdavid Ford worked very hard to resolve my issue with Ford. I cant thank them enough nor can words express the gratitude that I hav The team at David Mcdavid Ford worked very hard to resolve my issue with Ford. I cant thank them enough nor can words express the gratitude that I have for them. I was informed every step of the way when progress was made. My calls were always returned in a timely manner and the team is very professional. I did purchase a new car with them as well and it was a great experience. Even though my schedule doesn't align with their regular business hours they ensured that my needs were met, my concerns were addressed, and that I was completely satisfied before they were satisfied themselves.I will be doing more business with them in the future for sure. Thanks again More
2017 Ford F-150 Previous experience was VERY GOOD, recent experience did not disappoint us . Gave Lynn what we wanted and professional magic hit it out of the ballpar Previous experience was VERY GOOD, recent experience did not disappoint us . Gave Lynn what we wanted and professional magic hit it out of the ballpark. More
Best car buying experience I've ever had! Followed through with everything I asked. I required a navigation and DVD player in order to buy the car. Lynn went with me to Car Toys to make sure Followed through with everything I asked. I required a navigation and DVD player in order to buy the car. Lynn went with me to Car Toys to make sure it would work for me so I could buy the car. More
Very helpful and caring throughout whole process Very helpful and caring ... put me in the car I wanted and was in and out in no time. I appreciate the knowledge of the vehicle Lynn knew plus very ca Very helpful and caring ... put me in the car I wanted and was in and out in no time. I appreciate the knowledge of the vehicle Lynn knew plus very caring guy More