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McDavid Ford
Fort Worth, TX
901 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 901 reviews
November 10, 2017
Excellent customer service First dealer I’ve ever bought at where I did not feel guilt tripped into buying a vehicle, awesome staff awesome customer service and very clean fac First dealer I’ve ever bought at where I did not feel guilt tripped into buying a vehicle, awesome staff awesome customer service and very clean facility! More
by David R12
Employees Worked With
Brian Bertschy
October 30, 2017
My focus keeps needing to be fixed for the same problem. My 2013 Ford Focus has had to be fixed a lot. It has had to have the clutch replaced four, now about to be five times, and Ford keeps finding excuses My 2013 Ford Focus has had to be fixed a lot. It has had to have the clutch replaced four, now about to be five times, and Ford keeps finding excuses not to give me a rental. I am a teacher, and I dont have them money to keep spending on a rental when Ford can't seem to fix my car right. They had it for a week and a half two months ago, and the same issue is happening again now. So when I called today asking for a rental, I was told I couldnt get a rental until my car was taken to the shop. I asked if I could drop it off on the day that my car is going to the shop and I was told no. So i will have to pay for a rental for a day or two, for a problem that was "Fixed" four times already. More
by Trena Nicole Turley
Employees Worked With
The man I spoke to today did not give me his name.
October 10, 2017
Disappointed 2nd car purchase from this dealer. First time was long and drawn out. 2nd time was quick and got screwed over. They added a warranty they I was unawar 2nd car purchase from this dealer. First time was long and drawn out. 2nd time was quick and got screwed over. They added a warranty they I was unaware of and I went back to have it removed they wouldn’t remove it because they were already taking a loss on the vehicle and yet failed to inform me said warranty but you know it’s my fault for not paying attention to the paperwork so I have to own up to that, but they still screwed me. Most likely because I’m a woman. I’m very disappointed. Although they do get credit for having a decent salesman and getting me out of there speedy quick. I’m still unhappy about this warranty situation. I’m not sure who screwed me over, but I won’t blame the sales guy. More
by Jenaferajb90
Employees Worked With
Jose
October 05, 2017
Bit of a bait and switch / false representation Went to look at 2x Fusion Energi listed on our employee buying program and their web site. Researched the multiple options listed on website deciding Went to look at 2x Fusion Energi listed on our employee buying program and their web site. Researched the multiple options listed on website deciding what i had to have and what i could live without and trekked all the way out to look at the cars. Even their own sticker on the window of the car listed options the car obviously did not and I called it out to the salesman. got some lame excuse. They are a member of our employee auto purchase program which supposedly guarantees hassle free buying and a quick in and out - Ha Ha - almost 3 hours even with pre-approved financing with not even an offer of a water in the process. The salesman starting to get short with me towards the end as it was getting to end of shift. I almost left except some papers were signed and they had my cars keys. They need to go visit Park Place where i bought my last car to see what customer service is even when buying used. I ended up buying the car even though some of the options i liked were not there others i had to have were and I was wanting a PHEV. Never even got a business card so just recall the guys name was Tyler More
by sadxprnce
Employees Worked With
Tyler
October 02, 2017
Awesome Experience After having an absolutely horrible experience at Westway Ford in Irving, we decided to make the trek out to McDavid ford in White Settlement. Upon ar After having an absolutely horrible experience at Westway Ford in Irving, we decided to make the trek out to McDavid ford in White Settlement. Upon arrival, we were greeted warmly and on time by our primary sales associate, Karl Brown. Karl spent probably 45 minutes going over every detail and feature of the vehicle and how to use it with us. In fact, he spent so much time with us that his next customer arrived and he had his sales partner, Randy Lanier, help us with the purchase paperwork. Both Karl and Randy made the car buying experience so wonderful for us, with open and honest communication. There was no haggling involved whatsoever. We had named a price range and Karl immediately got us right in range and even got us our truck for less than he had originally quoted it. We left feeling like we'd made friends for life and reassured that we'd gotten a great deal and exactly what we wanted. I highly recommend seeing either one of these sales associates at McDavid for your next vehicle. I feel confident that we will be customers for life. More
by Anne Pearson
Employees Worked With
Randy Lanier, Karl Brown
August 20, 2017
Awesome guy This gentleman is by far an amazing employee. Helpful during my wait for service and very nice and polite throughout the time I was there. Thank you This gentleman is by far an amazing employee. Helpful during my wait for service and very nice and polite throughout the time I was there. Thank you Sir!!! More
by Tanelson
Employees Worked With
Jamie Heiland
August 14, 2017
Bait and Switch I looked at two F250 Super Duty XLT trucks on the dealer's website. Both had high discounts. One over $9,000 and the other over $7,500. Seemed high I looked at two F250 Super Duty XLT trucks on the dealer's website. Both had high discounts. One over $9,000 and the other over $7,500. Seemed high compared to other dealerships. I called and the salesman verified that those prices were good. I asked to have his manager send me an email verifying the pricing. Salesman said I had to come out to the dealership to get the prices verified. I live an hour away so asked again for the deal in writing. At 8:30 pm Saturday night the sales manager called and told me those were fleet price and my discount for one truck would be under $6,000.00. Thes used to be called "Hooker Adds". I guess they still exist but cleaned up the name. Didn't offer to do anything. Just said he couldn't sell me the truck for the advertized price. No thanks. More
by BaitnSwitch
Employees Worked With
Mark Wimberly
August 07, 2017
McDavid Ford No Service - Service Center Over the past few visits the McDavid Ford Service Center, could not find out why the service light on my Escape was showing a problem but keep chargin Over the past few visits the McDavid Ford Service Center, could not find out why the service light on my Escape was showing a problem but keep charging me $90.00 + tax and fixed nothing then when I ordered parts (that only ford can supply) told they were in, took the time to collect them and was told that only ford could fit them, made plans to have the parts fitted took the car in and left for most of the day, went back to get my car and was told that the parts had been missed placed and some manager was to of contacted me. But had lost my contact information. This is one of the worst Dealerships I have ever been to, More
by TEXASMADDOGS
Employees Worked With
Charlie Pace, Gerald Rollinson, Michael Vargha
July 31, 2017
Best Car buying experience Ever A few weeks I visited a competitor Ford dealership and had the worst experience i had ever had trying to buy a car. I had dealt with the most blatant A few weeks I visited a competitor Ford dealership and had the worst experience i had ever had trying to buy a car. I had dealt with the most blatant form of bait and switch I had ever experienced. I have been very dedicated to The Ford Motor Company over the years and up until then I had never even dreamed of buying anything else. Once I was done with dealership "X" I swore that I would never buy a Ford again. In fact I immediately started at looking at Dogde, that's how bad it got. Last week in a last ditch effort my wife convinced me to give McDavid Ford a try and begrudgingly I did. Right when we arrived we were met by our rep T.J. Elkhatib, I didn't have to hunt someone down or get passed off 3 times, he met us on the lot and got us to the car we were looking for. I made it known to him very early about my experience at Dealership "X", his first comments to me after listening to my story was he was going to be very upfront and honest with me as he would put it "zero games" would be played. The other thing I was so impressed about was we he was a "car guy". He knew everything about the car I was looking at and even the one's I wasn't, he loved cars, loved knowing about cars and simply just wanted to talk about them. As I picked out the car I wanted we went to the table to talk over the deal he quickly went over to talk to his Sales Manager Brian Bertschy and informed him of the experience I had at Dealership "X" as well, Brian again assured me no games up front and honest discussions about the deal and that is exactly how they were. As we hammered out the deal I kept waiting for the bait the switch, that one little detail that was originally left out. It never came in fact I was so impressed with the operation I ended up paying more for the car than I had planned and never flinched at it. I was so appreciative of their honesty and straight forwardness I had no troubles making sure I had a deal with them. I was extremely impressed with the way they handled their customers I was certain I would be back to buy another car from them. And a so I did. While waiting for my finance paperwork my wife letting Brain and T.J. know how much we appreciated their hard work and honesty she started to discuss the current car she was in (which was not a Ford) and how we correct that. Brian and TJ both took some notes form the discussion asked a few further questions and said they thought they had a couple of cars that fit her criteria. Next morning they called us and asked if we could bring her car that afternoon. She drove up to see what they had and within a matter of really a few minutes maybe an hour had worked out an incredible deal for her as well. Both my wife and I are extremely pleased with the cars we purchased, but more importantly we are more impressed with the individual attention we received from both TJ and Brian. Most places you shop today you are merely a number or a dollar sign to those companies, Brian and TJ prove that at David McDavid Ford people are what matter to them. I highly recommend them to anyone needing a new car. More
by Cshep215
Employees Worked With
T.J. Elkhatib, Brian Bertschy
July 30, 2017
Amazing Experience ❤️ I drove from Garland to Fort Worth to test drive a car I've researched for a while this summer. When I got there I got was welcomed by Micheal (a char I drove from Garland to Fort Worth to test drive a car I've researched for a while this summer. When I got there I got was welcomed by Micheal (a charmer, out of this world kind of guy), then proceed to meet Jeff DeTray. I had an appointment with Jeff and from the beginning he made us feel like family. The whole experience was a blessing because Jeff went above and beyond to provide me with extraordinary customer service. I would highly recommend visiting Jeff DeTray if you're looking for an A+ experience buying your new vehicle. More
by Victoria Garland
Employees Worked With
Jeff DeTray
