McDavid Ford

Had to pay for car rental after it was offered for free Bought new car March 7 on April 16 could not shift gears.dearler offered tow and rental.was told must pay because car was ok.Will not patronize McDavi Bought new car March 7 on April 16 could not shift gears.dearler offered tow and rental.was told must pay because car was ok.Will not patronize McDavid again.How is purchaser suppose to know if car needs repair without being inspected by a technician?.I never ask to be towed and never mentioned a rent car.I followed instructions given me to the letter.This trip to the service department cost me $114.00 just to be told that I was wrong to bring my car to service department.Still trying to figure this one out More

Poor costumer service. Purchased a $50,000+ truck in March of 2017. Within the first 6 months the truck was in the shop for 40+ days for transmission issues. A year and a h Purchased a $50,000+ truck in March of 2017. Within the first 6 months the truck was in the shop for 40+ days for transmission issues. A year and a half in, the wheels started to peel. The service adviser told me that it was not under warranty because it fell under the 12 month warranty item. I had to call ford and explain the situation so they could approve the work. I did get new wheels however; it was not with the help of David McDavid. Lastly, I dropped my truck off on 3/8/19 for routine service (oil change, tire rotation) While in service I received a text stating they found an oil leak and could repair it while it was there for $139.95. I called and informed the service adviser my vehicle was still under factory warranty. That’s when things changed. I was told because it was warranty work; I would have to leave my truck at David McDavid for at least two weeks before a service tech could look at it. Then, once the tech determined what the issue was, I would be informed as to how long it would take to make the repair. In short, my truck would be there for minimum of 3 weeks. That wouldn’t have been a big issue however; I was told they could only provide a loaner vehicle for 4 days. I asked the service adviser if he could talk with the service manager to approve additional days while my truck was there. No response, so I called him back two days later and he told me he asked and the answer was “no”. I called ford to request approval and they told me I had to speak with the service manager. I called and left messages on 2 different occasions. No response. Thought maybe they weren’t receiving my messages. I called and left two messages for Steve Mansell (GM) with no response. Very disappointing. More

Scheduled appointment for warranty work I made an appointment for 12/21/2018 to have the new F-250 I had recently purchased inspected for a loud rattle in the door and knock in the engine. T I made an appointment for 12/21/2018 to have the new F-250 I had recently purchased inspected for a loud rattle in the door and knock in the engine. The service advisor informed me that it shouldn't take too long. Heard nothing back that day so I called Saturday morning, 12/22. I was informed the advisor that I spoke with was off work and that my truck had not been looked at and probably would not be looked at until after the first of the year. I spoke with the service manager who was disinterested. Apparently, "busted sunroofs and blown engines" were a bigger priority. If I needed my truck over the holidays I should come back and pick it up. No apologies for any inconvenience. It would have been nice to know all of this when I scheduled the appointment or at least when I dropped the truck off. More

Service is not any good They kept my truck for 1 day and then 1 1/2 days and never fixed the problem. They told me they had other trucks to work on even though I had an appoi They kept my truck for 1 day and then 1 1/2 days and never fixed the problem. They told me they had other trucks to work on even though I had an appointment.. More