McDavid Ford

Worst dealership ever! Run don't walk away. Just look at all of the reviews. Our daughter who is in college in FT Worth purchased a vehicle here and they absolutely refused to help her with service issues. all of the reviews. Our daughter who is in college in FT Worth purchased a vehicle here and they absolutely refused to help her with service issues. Turned out she had a bad transmission and it took four visits and a call from her father to get the issue resolved. While she was in the service office they began talking about her in Spanish, however she is fluent.... She gave them a bad review and they called her back and offered her a free oil change if she would change her review. What a train wreck! We are reaching out to the Ford Motor Company regarding their horrible service and misogyny. Go elsewhere! More

My husband has purchased 2 trucks from this dealership and gave them high praise so I figured I would take in my Explorer for service here. WORST MISTAKE EVER!!! I made an appointment for an oil change an and gave them high praise so I figured I would take in my Explorer for service here. WORST MISTAKE EVER!!! I made an appointment for an oil change and to have them check why my seat warmer is coming on. I arrive promptly at 7am for drop-off. The service advisor who checked me in was nice and asked all the right questions. I even mention how pleasant he was when I got in the car with my husband to leave. Well the good experience ends here. I check in with them at 12 pm for an update. I am told that there isn't one as of yet and that they would have service advisor Chris call me. At 2 pm, I had still not received one. I call back and was told that now my advisor is Luis and he would call me. We decide that since we are getting the run around we will just pay them a visit. As we are walking out the door, Luis calls back only to inform me that my car has not be pulled back to be diagnosed yet and that it had 2 vehicles in front of it but it would be checked shortly. I did not receive an update before close of business. Fast forward to day 2 and call in at 10:15 am to check only to be told that they are running 2-3 days behind and I likely will not receive an update on it today. 2-3 days!?! Who would make an appointment and leave their vehicle for 2-3 days? So at this point I feel like my vehicle is being held hostage for ransom. I will NEVER make the same mistake and use this dealership again. It is shameful that in the current economy that businesses do not understand that excellent customer service is a must to stay in business and relevant. More

This is by far the worst dealership when it comes to customer service. Sounds like the GM needs to clean house or get the owner involved. Its amazing how this dealership averages a 2 star rating in over customer service. Sounds like the GM needs to clean house or get the owner involved. Its amazing how this dealership averages a 2 star rating in over 1k reviews. More

The dealership called me offered to purchase my 1025 F150 for set price. I took the truck to them, they were obviously pleased, I took a cab home at a cost of $200. That was on February 27, 2021. Later that for set price. I took the truck to them, they were obviously pleased, I took a cab home at a cost of $200. That was on February 27, 2021. Later that afternoon, the salesman i was dealing with claimed they forgot to get me to sign off on the odometer reading. That went on till sunday night, February 28, 2021. He could not get an email to me, so I sent he one to respond to, amazingly that worked. Now, It March 8, 2021,I have heard no word from this dealership, no payment for the purchase has been made, and I feel I am being ignored. More

Purchased a used vehicle with low miles on 1/5/21. Less than one week later, I discovered windshield was loose and leaking in my car. They would not do anything about it. Last week my car would not start a than one week later, I discovered windshield was loose and leaking in my car. They would not do anything about it. Last week my car would not start and still won't start. Again was told nothing they can do. I do NOT recommended this place to anyone! My first car payment isn't even due yet. This place should not even be in business if this is how they do customers. More

I took my truck into the David McDavid dealership for them to fix an electrical problem with the A/C Control module. Cesar was the customer service rep and he was polite and hospitable and basically doi them to fix an electrical problem with the A/C Control module. Cesar was the customer service rep and he was polite and hospitable and basically doing his job. I have an issue with the service dept and the company Mechanical Protection Plan that would not cover this repair although it is a simple fix if you have the right part. They would not honor the claim but instead the dealership was going to charge me $1075 just to replace it which is laughable. I just hate the fact that I spent good money for a warranty that turned out to be completely pointless and why they would charge so much for such a simple repair. More

I was shopping for a new Ford Explorer and was using the Sam's Club buying program. I was contacted by McDavid Ford . The price quoted to me seemed to be quite good - too good to be true . I was then told t Sam's Club buying program. I was contacted by McDavid Ford . The price quoted to me seemed to be quite good - too good to be true . I was then told the price was only good for cars financed through them. The cash price would be more . I asked them to work me up a cash price including my trade in. When I received the quote , it was significantly higher. To top it off , the trade in offer was $ 3 - 5000 less than other dealers offered . I told them this , asked to redo the quote showing the price with a revised trade offer showing the financed price. When I finally got this , the price of the vehicle was same , only the trade in value was changed . When I called them on this , they made excuses, said it must be a mistake , etc.... AND NEVER GOT BACK TO ME LIKE THEY SAID THEY WOULD . I was very disappointed in my recent dealings with the sales staff and the lack of honesty , transparency , and integrity. I guess if I had bothered to read the reviews of this dealership online I would have realized it was the norm rather than the exception More

Absolutely the worst car buying experience I ever had!! Stay away from them!! The sales manager Eddie hands down provided the worst customer experience ever. - They took 5 days until they sent paper Stay away from them!! The sales manager Eddie hands down provided the worst customer experience ever. - They took 5 days until they sent paper work out , claiming they wanted to check the mileage on the car. 5 Days to check Mileage?? - I scheduled transport to pick up car, transport gets there & the dealership had lost the keys to the car I purchased. - They did get another key made but only 1! A car is supposed to come with 2 Keys. No matter who I spoke to there or even their corporate owners, Asbury Automotive Group, they refused to buy 2nd key for me & again they were the ones who lost them. I will never buy a car from them or any dealership associated with Asbury Automotive Group. Again stay away!! More

I bought a used F450 from these guys in August. I was promised new tires and brakes when I went to receive my truck, they took my money but no new tires or breaks. I had to threaten them with a lawyer t promised new tires and brakes when I went to receive my truck, they took my money but no new tires or breaks. I had to threaten them with a lawyer to get my tires and I still had to come up with over 600 bucks to get them and never did get new brakes! Now after several months, I find out that they did not do a state inspection and I can not get my plates without one. No big deal if I were close to texas, but I am not and do not plan to be for another 6 months. Their solution - dive back to Texas get an inspection, and then I can get the plates, I paid for an inspection when I bought the truck! Now they want me to drive over 3000 miles on my own dime to get what they did not do. DO NOT EVER DEAL with these people!!!! More

If you're smart, you'll go somewhere else. I'd give them a -5 rating if I could. This was one of the worst experiences I've ever had. Found a pre-owned Ford Platinum truck and worked out a final price and a -5 rating if I could. This was one of the worst experiences I've ever had. Found a pre-owned Ford Platinum truck and worked out a final price and they sent me the paperwork to sign. Salesperson kept pushing me to finance with them. I said that I had my own bank financing. I lived out of state but my bank has offices in Houston and Dallas. I told the salesperson that I would provide everything to my bank and pick up the check in Dallas on the way to the dealership. That wasn’t good enough. I have exceptional credit and my bank is very reputable. My bank was going to provide me with a certified check and letter of guarantee. What more could McDavid possibly need? Still wasn’t good enough. You need to finance with us blah, blah, blah. That should have been a really big red flag for me! My bad! Next thing you know, the salesperson is telling me that someone else is looking at the truck. Right…. She says that the other buyer lives in Texas but wants to use their own bank as well but were being told the same thing as I was – need to finance with us. Salesperson then says that per the sales director, whoever gets their financing done first gets the truck. So now it’s become a race?? A game?? I had already been screwed out of a truck at a dealership in Tampa, FL (stay away from Jerry Ulm!) and I didn’t want to lose another vehicle so I agreed to play the game. I filled out the credit application and waited. I received a text from the salesperson asking me when I could be in Ft. Worth to pick up the truck and I told her that I’d be there by lunch time the next day. Radio silence. So, I ask: “do I have a truck to pick up?” Radio silence again. Then she tells me, the sales director is now saying that whoever made the offer first gets the truck.” Wait a minute!! You told me an hour ago that whoever got the financing done first got the truck!! Now you’re changing the rules in the middle of the game??? Unbelievable!! Then I asked the $64,000 question: who got their offer in first? Naturally the response was the other buyer. I called total BS!! I’d bet my last dollar that they picked the offer where they made the most money but I had no way to prove it. I still have all the text messages from this sham if you need proof. The fact is, they don't care about the customer. They don't care who they sell to. All they care about is the sale. My advice to you is to run far, far away from this dealership!! They are very unprofessional and cannot be trusted. Don't get caught up in their web of lies and deceit! BUYER BEWARE!!! More