McDaniels Subaru of Columbia

Poor customer service in service department I have McDaniels service department for my 2008 Subaru for many years now and always found it to be a pleasant experience - until today. The customer I have McDaniels service department for my 2008 Subaru for many years now and always found it to be a pleasant experience - until today. The customer service has disappeared. It doesn't even feel like the same place. The bill was more than I understood it to be. I say it that way because I was told that the total would be $488 to redo the front wheel bearing- they just didn't include the $150 diagnostic fee.My last visit in January 2017 was to replace the front axles, among other things, and the customer service was terrific. This visit took twice as long as I was told and no one bothered to update me on the reason why. It seems that they have fallen into the trap of believing that since they are the only Subaru dealership in Columbia they don't need customer service. I had to go outside Columbia to purchase my current vehicle while Stivers Subaru was in Columbia. Looks like I still need to. More

Exceptional Was well worth the two hour drive!  The only thing better than my new car was the experience that I had at the dealership,  Jarret, Abel, and Ray were Was well worth the two hour drive!  The only thing better than my new car was the experience that I had at the dealership,  Jarret, Abel, and Ray were exceptional.  I will be a returning customer.     More

GREAT EXPERIENCE WITH MCDANIELS SUBARU Janette Tarrau was just great ! She was very friendly personable and totally knowledgeable of the product and made my buying experience a totally non Janette Tarrau was just great ! She was very friendly personable and totally knowledgeable of the product and made my buying experience a totally non pressured pleasure. I will be back to McDaniels Subaru for all my service because of my initial experience with Janette ! More

Best buying experience, highly recommend McDaniels Subaru! Just bought my second Subaru from McDaniels. My salesmen, Ray Brown was very professional and as friendly as can be. The experience was sweet and ea Just bought my second Subaru from McDaniels. My salesmen, Ray Brown was very professional and as friendly as can be. The experience was sweet and easy. Ray was very knowledgable and answered all my questions. The sales manger, Jim Stewart help us put the perfect deal together. Great job guys!!! More

Wonderful Experience! I would recommend McDaniel's Subaru of Columbia to anyone. Dean Kokolis was my salesman, and he was informative, friendly, patient and professional. I would recommend McDaniel's Subaru of Columbia to anyone. Dean Kokolis was my salesman, and he was informative, friendly, patient and professional. The general manager and the finance manager were great to work with as well. I'm looking forward to a great relationship with this dealership as I drive my new 2017 Subaru Outback for at least the next 10 years. :) More

Subaru Forester We met with James Harper on multiple occasions to look at two different models. He was extremely knowledgeable about the Subaru brand and made all att We met with James Harper on multiple occasions to look at two different models. He was extremely knowledgeable about the Subaru brand and made all attempts to ensure we purchased the car we wanted not just a car. On our first trip we told him it was simply a research visit to physically see the car we were considering. He did not send us annoying emails or pester us between visits. On our return trip he explained all the differences between a standard model Forester and a Premium Model. He discussed the pros and cons of each option and allowed us to pepper him with questions. He did not argue when we asked to see the payments for both the Premium Model and the Standard. As well as offered to find us a model with the darker interior I was requesting. Since waiting was not an option we decided to go with the car we had test driven. More