Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
12 Reviews of McConnell Buick GMC - Service Center
Sort by
September 13, 2024
Great service on such short notice to include recall for airbag. Thanks to advisor Greg airbag. Thanks to advisor Greg More
by mech
August 01, 2024
Service was quick and the staff very friendly. I highly recommend to anyone considering purchasing an automobile/SUV. I highly recommend to anyone considering purchasing an automobile/SUV. More
by Mike
Employees Worked With
May 10, 2024
Awesome people. Always polite and professional. They make you feel like part of the family Always polite and professional. They make you feel like part of the family More
by Arthur.31768@gmail.com
Employees Worked With
January 04, 2024
I bought a 2013 Jeep from McConnell in April 2021, I also bought the three year extended ccx warranty. They have had my Jeep for 3 weeks and claim that they can't get the part to fix it until 3 more weeks. T bought the three year extended ccx warranty. They have had my Jeep for 3 weeks and claim that they can't get the part to fix it until 3 more weeks. The part is readily available on the Internet from dozens of vendors. They have not offered me a loaner vehicle, they are not customer friendly and they are being not helpful. They claimed that the battery was bad, after I charged and checked the battery before it was taken back to them the 2nd time. I've been a customer of this Dealership since 1977, and I have purchased dozens of vehicles from them in the past. They are not treating me right and making things impossible. I'm angry and disappointed in how they treat their long time customers. More
by JON
Employees Worked With
Greg Bohlman
May 26, 2023
We were in route home to Anderson SC from Baton Rouge, LA on a Sunday afternoon. We experienced car trouble in Mississippi, a few miles from Mobile. Our vehicle was towed to McConnell Buick GMC, (the best c on a Sunday afternoon. We experienced car trouble in Mississippi, a few miles from Mobile. Our vehicle was towed to McConnell Buick GMC, (the best choice we could have made). We called on Monday morning to inform them that the vehicle overheated and we had towed it there for repair. The Technician(s) were awesome. He stated that the ticket was already in process for repair. That he would do his best to have the repairs completed on Monday. He explained the problem which resulted in the water pump gone bad. We decided to go to the location. We arrived around 3 PM. The technician greeted us and told us our vehicle should be ready in 30 minutes. As we were walking back to our Uber ride to get our luggage, the Technician told us he was about to pull the vehicle out. We were back on the road by 3:30 PM headed home. This is the best service department by far. They are caring, understanding, professional and do all they can to please the customers. More
by sandra_white1954
Employees Worked With
Service Department
December 20, 2022
Quick and efficient. Great customer service. Provides information on tasks performed. Truck is always been serviced since it was purchased from McConnell. Great customer service. Provides information on tasks performed. Truck is always been serviced since it was purchased from McConnell. More
by Scott Smith
Employees Worked With
Joe Coleman
June 28, 2022
A had a pleasant experience with McConnell service department very nice and very knowledgeable of their. I left wrong service coupon, he call to let me know. I laughed at myself. He still give me 5 d department very nice and very knowledgeable of their. I left wrong service coupon, he call to let me know. I laughed at myself. He still give me 5 dollars coupon of the company . That was very nice customer service. Thanks More
by Jacqueline Eager
Employees Worked With
He left his name but I don't remember it. Sorry
May 23, 2022
As always, professional, helpful, courteous, timely, trustworthy, all of the above for 20+years. We only have our cars served at McConnel in Mobile and drive 50 miles round trip. trustworthy, all of the above for 20+years. We only have our cars served at McConnel in Mobile and drive 50 miles round trip. More
by wurtzelputz19
Employees Worked With
Joe Coleman
