McCombs Ford West - Service Center

Bad service department! More worried about making a sale than having a happy customer. They make wild lies to better charge. i took my vehicle in for leaking thermostat housing. They stated it would be 7 than having a happy customer. They make wild lies to better charge. i took my vehicle in for leaking thermostat housing. They stated it would be 700 to fix. The part only cost 200. They also found that my "brand new" radiator was leaking. (No leak was there). When I asked why it was so much, he stated that it’s labor, they have to remove the intake and alternator, I have done this work before and there is no good reason to remove the intake or alternator. When I declined the repairs totaling 1750, I got my truck and they gave it back with a missing water tank cap, un secured radiator cap, un secured filter housing one of the bolts on the thermostat housing was left off and no water in the radiator or the water tank. I suggest ford review its service policies and practices. When I went to pay the sales sorry service guy (Daniel) was not there and the invoice had no mention of the findings. I think that 100 dollars should at least buy me that? I asked for help and no one approached me for close to 35 min. When approached the other service lady hand wrote an estimate that was less than professional and had little detail. I walked up to the parts counter and inquired as to the parts and cost. The parts he quoted me were cheaper than the ones quoted by the service lady. One part quoted at 89 was priced at 55 at the counter. The thermostat housing quoted at 220 was quoted at 59. I just don’t trust ford any more. More

I asked the service advisor to notify exactly when my car would be raised up to have the wheels on my car rotated since I was also getting an oil change; however, he forgot. If it was not for me reminding hi would be raised up to have the wheels on my car rotated since I was also getting an oil change; however, he forgot. If it was not for me reminding him, I would not have gotten a good look under my car as I expected. I kept looking at him occasionally as if I was signaling to him, "don't forget," but I guess that did not help him either. This is what happens when you give the benefit of doubt to someone who is incompetent or uncaring for their customers. More

My experiences have always been positive and professional. I have purchased several vehicles from them in the past and have always used them for service. professional. I have purchased several vehicles from them in the past and have always used them for service. More

We went in for a water in fuel light and black smoke coming from our exhaust in our F350, after leaving it for 3 days and no phone calls or return calls I was able to get in touch with my service rep an coming from our exhaust in our F350, after leaving it for 3 days and no phone calls or return calls I was able to get in touch with my service rep and he told me had the wrong number for us. I knew he was lying because I watched him write it down. He told me we needed 4200 in repairs and it would take 2 more days. I needed the truck asap because we had to tow a racecar to Denver so I told him that sounded like alot that I would call him back I was gonna call and get a estimate from another shop and he told me he could get a guy to do it at night for 3175. I guess I didnt understand it wasnt being done in the main shop because I had to pay him cash when I showed up he wouldnt let me pay with my credit card I had to have cash so I couldnt get it until the next day and had to pick it up at house on Valley HI I will never do this again because I feel like I have no warranty if something happens because he told me it was done as a favor to save me money. More