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McCombs Ford West - Service Center

San Antonio, TX

3.3
74 Reviews
Call Service Center (833) 711-9378

74 Reviews of McCombs Ford West - Service Center

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December 16, 2023

Excellent service conducted on my vehicle in a timely manner. Great customer support from start to finish More

by NateD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Express Service
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Dec 16, 2023 -

McCombs Ford West responded

It's great to hear that we were able to help you out, Nate. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing McCombs Ford West!

December 09, 2023

Well stocked, well informed sales people. Kenneth Egle was VERY knowledgeable and helpful about my F150 purchase vehicle. More

by mhlavaty
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Egle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tre Styles
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Dec 09, 2023 -

McCombs Ford West responded

Thanks for sharing about your experience with Kenneth here at McCombs Ford West. Congrats on your new vehicle! We appreciate your business and hope to see you again soon!

August 11, 2023

No update on status of repair & keep vehicle a day prior to working on it More

by gfcarreon50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rep
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August 11, 2023

Horrible customer service and careless with your property. They ran over razor wire in my vehicle and refused to supply a rental. Would not recommend Beware!! More

by Freddyfalcon1892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel/Cory
Report | Print
Aug 17, 2023 -

McCombs Ford West responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 30, 2023

Very genuine guy, very knowledgeable about all the vehicles I was interested in. Would highly recommend again More

by XavierO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Davis
Report | Print
Jul 31, 2023 -

McCombs Ford West responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 18, 2023

Dropped my 2015 F150 off for it's 95,000 mile check-up. Toya called me after I got back home, asked me to call her when I returned to the dealership for my vehicle. I did, she came over to meet me ( I real More

by rrcat4merrcat4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toya Steward
Report | Print
Jun 19, 2023 -

McCombs Ford West responded

Congratulations on your new 2022 F150! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing McCombs Ford West.

June 17, 2023

Worst service that I could ever imagine, really. There is no cure, I’ve tried. More

by Hollywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gayle Trembley, Corey Molina, Jesse Esparza, and Henry Finley
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Jun 17, 2023 -

Hollywood responded

I have ongoing issues with the service department. The day, June 5th I believe, paid my bill, after being notified my 2000 F150 was ready for pickup. Radio sitting on the drivers seat, air conditioning not working. Did not go in for air conditioning repair, nothing wrong with air conditioning, prior. Was told via message, when technician first tried to start the truck he heard a popping noise, then it started smoking. Several of the service members I dealt with echoed the same story, which was concocted. The one and only service that I requested was that my truck would start when jumpstarts, but would not start the next day. Several employees inferred, it’s an old truck. But I had not 1, not 2, but 3 new discrepancies to deal with that I didn’t have when brought in for service. The real kicker is the 3rd one. After I paid, then sat in my truck and saw the radio 0n the seat, not in place and the air conditioning not working, I did not accept the condition it was in and left it right there and went home. They called my wife the next day, now it won’t start, “the old truck “ has a fuel pump problem. It was running yesterday. Never test driven by staff. I complained to 4 different employees and no resolution, they want more money, I want satisfaction and my truck back in the condition that is was in. Insert my radio where it was in before disconnecting and my air conditioning working, as it always has, prior to your servicing. You all have never owned my truck so don’t tell me the history of my truck. Right is right and wrong is wrong. I climbed the phone call ladder to the general manager, he never attempted to call me back. He obviously passed the buck to one of his lower level managers to let me know the additional $600 offer for the fuel pump issue is still on the table. Make it right, I paid my bill. Truck has never left your service department since early May. It’s almost the end of June.

Jun 17, 2023 -

Hollywood responded

Who’s responsible? Why don’t I get the service I deserve? Put your self in the customers seat. I just want I deserve, not looking for anything for free. I told that to the service manager, too. I put my trust in your departments care.

Jun 18, 2023 -

Hollywood responded

I at a loss for paying for McCombs lack of professionalism and job satisfaction. I do not want anything for free, but I would like to be justly compensated for just the service I requested. Let’s admit you’re wrong and move forward. I paid $1,339.94, or so, my truck is still at their service center. I was told by Cory Molina, a service technician manager that their offer is still on the table. I paid what I owed and the truck was running, but not to my satisfaction. Then the next day it’s not running. I need to come up with $600+.

Aug 04, 2023 -

McCombs Ford West responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 04, 2023

Dropped off my Ford F-150 due to a recall. When I walked up to the counter the lady was very rude, had a bad attitude and had a look of disgust on her face. When I finally got to speak to some More

by Rene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
December 09, 2022

Good customer service is fast and efficient every time I go to this place. They send you a text with a link to watch a video of your vehicle while in service explaining what they are doing to your vehicle. More

by isra84rey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Zamora
Report | Print
Dec 11, 2022 -

McCombs Ford West responded

Thank you for your very kind review. Christian and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at McCombs Ford West.

October 03, 2022

This was the fourth truck I’ve purchased from McCombs Ford West. Always been satisfied with the service we’ve received! Thanks Gus Rojo! You were a true professional during every step of the process. More

by mcamacho1113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Reyna, Gus Rojo
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Oct 03, 2022 -

mcamacho1113 responded

I will always recommend McCombs Ford West. Outstanding Customer Service!

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