McCombs Ford West - Service Center

RACHELLE you are the best it’s always excellent customer service including communication that’s very important in returning my vehicle to me as soon as possible. service including communication that’s very important in returning my vehicle to me as soon as possible. More

Service was great service writer was great truck runs great great job done thank you all great great job done thank you all More

Here’s big thank you to my Service Advisor Rachelle! While getting my vehicle serviced, she kept me informed along the way, which I so appreciate! She definitely is a great asset to the dealership and t While getting my vehicle serviced, she kept me informed along the way, which I so appreciate! She definitely is a great asset to the dealership and to the service department, I guess that’s why I have purchased three vehicles from Red MCCombs West! More

My service advisor Rachelle was absolutely amazing. Kept me informed the whole time. I would highly recommend her and Red McCombs Ford West! Kept me informed the whole time. I would highly recommend her and Red McCombs Ford West! More

Rachelle, in the Service Department, was great. She was very prompt in keeping me posted on the status of my vehicle at all times. This is the only dealership I allow to work on my vehicles. She was very prompt in keeping me posted on the status of my vehicle at all times. This is the only dealership I allow to work on my vehicles. More

Service managers were professional and courteous. I had to remind mechanic to check my r/r tire for slow leak. Mechanic said tires were all low but did find a nail on second inspection which he repai I had to remind mechanic to check my r/r tire for slow leak. Mechanic said tires were all low but did find a nail on second inspection which he repaired. More

I was very satisfied with the technician communication they provided. Also the customer service was outstanding . they provided. Also the customer service was outstanding . More

Rachelle was courteous pleasant with our service. This was our first visit to this dealer and we were satisfied! Thank you Rachelle and McCoombs Ford This was our first visit to this dealer and we were satisfied! Thank you Rachelle and McCoombs Ford More

Took my 2016 Ford Mustang in for a recall repair, the back up camera had quit working and my trunk would not open. This was on Oct 20, 2024, I was given an appointment to have the repairs done in July 20 back up camera had quit working and my trunk would not open. This was on Oct 20, 2024, I was given an appointment to have the repairs done in July 2025. So I need to wait 8 months to be able to get into the trunk of my car. Great customer service there McCombs. More

The service department goes way beyond to make sure questions and issues are explained. IThey completely the job in a timely manner!! Great service!!! questions and issues are explained. IThey completely the job in a timely manner!! Great service!!! More