McCombs Ford West - Service Center

The service department goes way beyond to make sure questions and issues are explained. IThey completely the job in a timely manner!! Great service!!! questions and issues are explained. IThey completely the job in a timely manner!! Great service!!! More

The service department is horrible. Had vehicle towed there, and when I called to check if it got there, no one was able to tell me anything. I was told to call the other location to ma Had vehicle towed there, and when I called to check if it got there, no one was able to tell me anything. I was told to call the other location to make sure. When I called and left a message ( because no one answered during regular business hours), no one called me back. We were told repairs would be over $14K (on a 2019 vehicle). No thank you, we will be taking it elsewhere. When we went to pick up the vehicle at about 6 pm, the service advisor was not there even though he said he'd be there until 7 pm. Very unprofessional! No one was able to explain anything to us. There was no protection used on the seats or mats, so there were dirt stains all over inside. It also stank of sweat - had to use Lysol! This was not our first time there with bad results. We had been taking the vehicle for one thing or another, but it never got fixed. More

I have bought my first and last Ford if the experience at McCombs West Service is any indication of how customers are treated. My car has been at the dealership going on 2 weeks, under warranty with an engin McCombs West Service is any indication of how customers are treated. My car has been at the dealership going on 2 weeks, under warranty with an engine misfire. It wasn't taken in to be looked at for 7 days (after a promise of 2-3 days to evaluate). My "handler" tells me he texts messaged me the delay but "forget to send it"; he doesn't know his managers name other than "Mr. Phil". I hope this wasn't suppose to instill confidence! Today will mark my 4th phone call requesting a supervisor. More

Worst experience ever at this location and definitely not use their service. Will never buy a truck from them again, to the point I will never buy a Ford again. License plate holder fell off, no damage whats use their service. Will never buy a truck from them again, to the point I will never buy a Ford again. License plate holder fell off, no damage whatsoever to the holder, not even a dent or scratch to it or the bumper. The plastic brackets behind the holder were broke, which was likely caused during the assembly of the vehicle. Apparently Ford tough cannot take mosquito impact. Anyhow. No such thing as a bumper to bumper warranty here. Even purchased extended warranty, no help. These guys take your money and do not own up to what they say. I would advise anyone to take their money and their business elsewhere. Oh and by the way, according to them, they are booked up in the service department until July, and it’s only mid March, not a good look for Ford or the product they are selling. If you don’t believe me try calling and scheduling a warranty service appointment. More

Andres with the Service Delivery Department provides outstanding service and provided frequent updates. The whole staff is extremely friendly and helpful, even provide shuttle service for rides home. .I outstanding service and provided frequent updates. The whole staff is extremely friendly and helpful, even provide shuttle service for rides home. .I always feel very comfortable there! Would definitely recommend Ford Red McCombs- West for any auto service needs! More

New car buying experience was overall great. It was when it came time for warranty work that the issues arise. The Service Advisors that I have dealt with don’t seem to give any effort to real c It was when it came time for warranty work that the issues arise. The Service Advisors that I have dealt with don’t seem to give any effort to real customer service. I recently had my vehicle in for a warranty repair and they did not follow up with me at all on the status of things. The only way I found out updates was to keep calling them or showing up in person. The desk representative would leave the Service Advisors messages to contact me and they never would. It got to the point where the desk representative got status updates for me instead. I was also I told on a few occasions that the car was out for a test drive to verify if the issue was fixed. I monitored the FordPass app and the car wasn’t moving. Along with that lie, I picked up my car to discover the dash-cam was unplugged from the actual unit. They unplugged it the day I dropped it off. To me this is a shady practice. Almost like they don’t want you to see what times they were actually working on it. I attempted to contact them about the dash-cam issue since I picked up after the Service Advisor was already gone….but once again….no return call to explain. More

Always quick and fast and it's always service with a smile. Friendly service!! Love the service smile. Friendly service!! Love the service More

Very friendly staff and keeps you informed. Easy to schedule appointment. I have purchase several cars from the dealership. Easy to schedule appointment. I have purchase several cars from the dealership. More

The service department here has been nothing short of outstanding. There was a minor factory defect with my new truck, and the service department took care of it. They were extremely easy to work with an outstanding. There was a minor factory defect with my new truck, and the service department took care of it. They were extremely easy to work with and very accommodating. Even though I live an hour away, I’ll continue to come to this dealership for future service. More