McCluskey Chevrolet

Service is outstanding - professional, efficient and at or below estimated cost. Fully aware of what services are necessary and reviews with each visit or below estimated cost. Fully aware of what services are necessary and reviews with each visit More

I was extremely disappointed after my appointment at this dealership. My parents have purchased several new as well as a couple used vehicles from this dealership so I had very high expectations. I completed dealership. My parents have purchased several new as well as a couple used vehicles from this dealership so I had very high expectations. I completed the pre approval online, was then contacted by a salesman to complete the pre approval/ provide more information to him. I gave all accurate Information including how much I had to put down as well as my trade in Information for my current vehicle. I told him specifically what type of vehicle I wanted to be in and after running the numbers I was given a certain price range to stay in per the banks/finance dept. I found a couple vehicles I liked in that determined price range and set up a time to come in person to the dealership. Upon arrival and after talking in person I was told the exact opposite of what I was told on the phone as far as the pre approval and price point approved for. I made the trip to the dealership which is about 40 min out of my way to be told they couldn’t do anything for me. When only a few days prior I was told I was approved based on the financial dept as long as I stayed under a certain price point, which I did. I feel per their Facebook advertisement I should be entitled to their $1000 Amex gift card since I was not approved at the dealership after being told I was certainly approved over the phone pre approval process. I am very disappointed More

Worst cotomer service I have ever experienced. After being rudely told by George Vinny that him or management won't take my calls and won't deal with me After being rudely told by George Vinny that him or management won't take my calls and won't deal with me More

very nice facility, friendly staff, and extremely knowledgeable. it was easy to get an appointment. I highly recommend this dealership to anyone looking for a vehicle or just to have a vehicle servic knowledgeable. it was easy to get an appointment. I highly recommend this dealership to anyone looking for a vehicle or just to have a vehicle serviced More

Finance for everyone not really I told them what was looking for even told them the vehicle's I was interested in how much I could put down They tried to put in a new car with a down payment I couldn't looking for even told them the vehicle's I was interested in how much I could put down They tried to put in a new car with a down payment I couldn't afford I know my credit isn't perfect why I went to them but they had nothing for me and when I asked for the $1000 card cause they couldn't get me a vehicle they said they had a offer for me which was new car down payment I couldn't afford after I told them what could put down More

This was my first time at McClusky at Kings Automall and let me say it was not my last. Troy Purcell was one of the best car sales people I ever met. Always funny and positive even with the long wait I did let me say it was not my last. Troy Purcell was one of the best car sales people I ever met. Always funny and positive even with the long wait I didn’t feel like just another customer. Then there was Greg from finance who worked so hard to get me the best deal possible with my subpar credit and actually DID! Last I met Brad he went over the paperwork with me and was patient and answered all my questions. All three should get a raise 🙂 Overall if I could give 10 stars I would! Best experience I had by far at a car dealership. More

Got pre qualified yesterday on a Mercedes. Dealership called me in less than 2 minutes, made an appointment for today and they said they would have the car ready to go. I got there today only Dealership called me in less than 2 minutes, made an appointment for today and they said they would have the car ready to go. I got there today only to sit down and be told that they couldn't finance the car because of the title. I was told I could buy it for cash or find another car and I didn't qualify for there $1000 finance guarantee. BAIT AND SWITCH!!! More

It took three trips to fix my car it was miss d Diagnosed twice at a cost of 600 dollars the third tec got it right loose bolts on intake twice at a cost of 600 dollars the third tec got it right loose bolts on intake More

2015 Chevrolet volt hybrid. Dealership was wonderful. Car in perfect condition. Our salesman Troy Purcell was wonderful. He did an excellent job I want to highly recommend this Dealership was wonderful. Car in perfect condition. Our salesman Troy Purcell was wonderful. He did an excellent job I want to highly recommend this dealership it was an awesome service everyone we interacted with was wonderful and friendly. And again our salesman Troy Purcell did an absolutely excellent job of explaining everything and getting our car to us he was wonderful. More

Before you choose to buy from this dealership, please read my review. 11/24 I purchased a used GM certified vehicle with 13,000 miles on it. I was thrilled, I found the exact car that I had been searchin read my review. 11/24 I purchased a used GM certified vehicle with 13,000 miles on it. I was thrilled, I found the exact car that I had been searching for. 12/24 I had a check engine light come on, stranded me Christmas Eve. The dealership did not want to look at it because the CEL had cleared itself a few hours later. 1/9 issue happened again with 14,230 miles on it, they agreed to look at it. 1/11 dropped off car. 1/23 was told that the car was fixed and charged $350 for a new battery. 1/26 CEL came on again. 1/29 CEL on again, contacted dealership and the soonest they could get me in was 2/11. 1/31 car was no longer drivable, gages bouncing up and down, error messages continually scrolling across dash, if it started it ran very rough, most of the time it would not start at all. Left three messages and no one would return my call. 2/6 sent email to used car manager and he had my car towed in and told me that I would be refunded the $350 that I paid for the battery - which has not yet happened. When the service department got around to looking at it, the issue was not happening, so they drove my car home with them and had people drive it hoping for the issue to happen again. No luck. 2/27 dealership notifies me that they cannot fix the car and states that someone will be contacting me to "make things right". They asked me what other vehicles I would be interested in - I wanted this specific vehicle and searched for this car for months. The only options they gave me had over 60k miles - if I wanted a higher mileage car I would have kept the one I had and loved with 66k miles on it. They then proceeded to offer me $989 less than I paid for the car to buy it back from me. Sounds like a fair deal until you factor in that I would be losing at least $5037 on the deal. I paid taxes and fees that they said they would not reimburse me for. I paid for their paint protection and Pulse rear light system that they said they would not reimburse me for because "they don't get refunded for it", but when I looked into it, guess who owns the company that provides these services? The owner of McCluskey Chevrolet. I also paid for an extended warranty that will not cover the issue that is going on with my car - why you ask? Because the issue existed BEFORE I bought it. McCluskey knew about it because they saw the codes and actually drove the car 1500 miles trying to make the issue happen before it was sold to me, but the issue didn't happen so they decided to sell it. Also - another side note, that vehicle warranty company is also owned by McCluskey Chevrolet owner Keith McCluskey. They would not reimburse the cost of the warranty, but said that I would have to deal with the warranty company to cancel it and then I would be refunded the cost prorated to what I used. 2/28 I sent an email to the person who made me the buy-back offer stating that it is not acceptable to me that I am going to lose over $5000 because they sold me a vehicle that they knew had an issue at the time of sale and did not disclose that to me. No response. I sent an email to the General Manager stating the same thing. No response. I called and left the General Manager a voice message asking him to return my call to discuss. No response. This dealership does not care about you once the sale is made. My choices are to lose at least $5000 and return the vehicle - I traded in my other vehicle, so this will leave me with nothing to drive, or take back my vehicle that has electrical issues that they cannot fix and are not covered under my extended warranty - all because they sold me a vehicle with an existing issue that they did not disclose. More