McCluskey Chevrolet

I tried a few other dealerships in the area, and the promise never matched up to delivery. I had almost given up when I was put in touch with Dan Hoffman. Best customer service EVER!! He went above a promise never matched up to delivery. I had almost given up when I was put in touch with Dan Hoffman. Best customer service EVER!! He went above and beyond and what he promissed, he delivered. He askes the right questions and gets the right answer. Could not recommend Dan or the dealership more!!!! More

The time that i spent looking for a car not at this dealership was crazy. The time that i spent with dan hoffman was excellent. He was friendly an very honest. i had no problem buying a car from him an dealership was crazy. The time that i spent with dan hoffman was excellent. He was friendly an very honest. i had no problem buying a car from him an loved it. no problems what so ever. great person an great at what he does. still loving my car to this day. More

I would to say thanks to McCluskey Chevrolet staff for taking care of the problem I was having with my HHR. I had called Chevrolet customer service and they weren't being of much help with the issue. From taking care of the problem I was having with my HHR. I had called Chevrolet customer service and they weren't being of much help with the issue. From the time of the appointment to showing up at the dealer, McCluskey was very professional in taking care of the issue. The waiting room with the T.V. plus free food was like being taken care of at a Rolls Royce dealer. The service consultant Karen Wey keep me up to date on what was going on and is a A+ to the McCluskey dealership. Being up set that I was having a problem with my car before I got there, Karen made sure everything was right before I left and made the experience a good one. Being an ex General Motors employee of 15 yrs. I still believe in buying American products. Thanks again to Karen Wey and the McCluskey staff. I will recommend this dealer for sales and service to my friends. Thanks, Dennis More

My car buying experience at McCluskey Chevrolet was excellent from start to finish. My salesperson was friendly, courteous & professional. He made me feel like he really had my best interest at heart excellent from start to finish. My salesperson was friendly, courteous & professional. He made me feel like he really had my best interest at heart. Due to my particular circumstances, purchasing a car was an all day event but he was very patient through the hole experience. I would definately recommend Ken Tarvin & McCluskey Chevrolet to anyone. More

This review is long overdue, but McCluskey Chevrolet is only one of many dealers I have worked with and without a doubt, the absolute best, in my experience. I had purchased a new 2010 Cobalt and experienc only one of many dealers I have worked with and without a doubt, the absolute best, in my experience. I had purchased a new 2010 Cobalt and experienced a ridiculous amount of mechanical issues within the year that I owned it. After months of strenuous issues and being in and out of the shop, I was able to forfeit the vehicle under the lemon law and GM "buyback". Gm agreed to put me in a new car for the same MSRP as the Cobalt, which ultimately lead me to the 2011 Cruse that I currently own. I was new to this type of transition, very concerned about the outcome of the whole thing and had all but lost confidence in GM as a corporation and vehicle maker. The terms of the buyback did not restrict me to any certain dealer and I was warned by GM that finding a dealer to participate may be difficult because they would not receive any type of incentives, as this was not considered a new car purchase. Frustration mounted slowly as I began the process, it seemed GM was changing the terms and giving me the run around, all while the Cobalt sat in McCluskey's service center awaiting several major repairs and I was in my 8th rental of the year. Just as I was about to pull out of the whole deal and file a lawsuit against GM, I was paired with an advocate at McCluskey. Her name was Karen Shepard and she turned out to be an unbelievable asset to my case and my peace of mind. She knew how busy my schedule was and went far above and beyond her normal duties to ensure that I remained a satisfied customer. Karen, along with Mike Mullins, who had sold me the Cobalt as a result of my 2-year car/credit repair mission, made an incredible team and worked very closely with me through the entire process. Karen took a very brief e-mail from me and found the exact car that I wanted, which was the 2011 Chevy Cruze Eco, 6-Speed. She ended up trading in an owed favor to another deal in town in order to get a hold of the Cruze that she hand-picked, based on what little she knew about me personally and a few details I had ironed out. Even after they obtained the car, GM dragged their feet through the process and it sat on the lot for weeks while paperwork was completed. Between Walt, Mike and Karen, they broke all the "Dealer Rules" and held the car in inventory and provided me a special 6-Speed Cruze to drive in the meantime... just so I could get a feel for the manual transmission I had selected in my ECO. After all was said and done, the Cruze that I drive today is the best vehicle I have ever owned and I feel like this car was manufactured with me in mind... this is saying a lot considering how much I loved my Cobalt. I have an overwhelming gratitude to them each and every time I drive this car. The terms of the Buyback allowed me to finance at a lower dollar amount than that of the Cobalt, for what I believe, is a far superior vehicle. Mike Mullins fought long and hard to find me the best financing available, with my credit being only slightly repaired after a years time and succeeded. He was able to get my payment down a $100.00 a month and my interest down by 6% from my previous loan. Not to mention, the Cruze could not be a more perfect fit for me... as Karen boasted during the entire process... she knew for a fact that I would love the car. Though the process was very stressful and slow coming, each team member from McCluskey, from the service department to the upper management, were more than just salesmen and women, they almost felt like a different type of family. I only say that because of the feeling I got when I walked in with all my problems. It was a feeling of comfort and security, like they wouldn't settle for anything less than me being taken care of. That is not only extremely rare to find in the Vehicle distribution industry, it is rare to find true advocates of this caliber, at any establishment. I am not sure if this conglomeration of individuals is a stroke of luck or genius, but as a team, they are the paramount of legitimacy in the world of new cars of any brand. There are a million and one details I simply do not have time to include, but if you are in the market for a vehicle, I would and have recommended these professionals above any that I have been to.. which is all of them in Cincinnati and NKY. I will never again shop for a vehicle anywhere else and will continue to drive past several Chevrolet Dealers on my way to McCluskey for service or to buy, simply because they give a xxxx. Thanks Guys !! More

I was very happy with their assistance in finding the right car. They were very informative in answering my questions regarding the vehicle, and Jim made it very clear that if I have additional questio right car. They were very informative in answering my questions regarding the vehicle, and Jim made it very clear that if I have additional questions or comments to please call him. Walt Kelsey was very helpful and professional in making our deal come to a successful end. I believe they should be strongly considered in buying a new vehicle. David Poeppelmeier More

I was assisted by an online sales representative by the name of Karen Shepherd. I am currently deployed in Afghanistan and purchasing the vehicle through an online sales rep was interesting but resulted in name of Karen Shepherd. I am currently deployed in Afghanistan and purchasing the vehicle through an online sales rep was interesting but resulted in an outstanding sale. I began with the online chevrolet, build your own feature. It was not able to find me a 100% match for my car of choice with all features. So I sent Chevrolet and email and 24 hours later they gave me a list of 5 dealerships, McCluskey being the first of their options, so I inquired about their 2011 Chevrolet Cruze LTZ, reviewing the website and seeing the car I wanted. Shortly after I received numerous inquisitive and informative emails from Miss Karen as well as invoice information, discount information, specific vehicle pictures and current condition, it having been a demo. She was very attentive to my needs and dealt with all of my concerns in a timely manner. Her assistance and guidance she gave my wife with the Power of Attorney to purchase the car was perfect. Once my wife arrived in Cincinnati she was greeted warmly and with a smile. All in all I give a heart felt thanks and a debt of gratitude to Karen Shepherd and McCluskey Chevrolet for making sure all my needs and wants where met without any hidden agenda, costs, manipulation, coercion of any kind. Great financing opportunity was forded to me as well as attention to detail on the vehicle. McCluskey also was able to offer me the lowest price on the vehicle and final OTD (out the door) price before any credit checks, employment or personnal information in comparison to a local dealer in my hometown as well as 2 others that had the specific car I was looking for. Great customer service, below kbb value for the car which was phenomenal on a fully loaded new car, extremely receptive and friendly. More

My initial experience with Don Smith was AWFUL. However, a phone call from Walt about that experience and I gave dealership another chance. Walt Kelsey is the epitome of FANTASTIC customer service. He hooke a phone call from Walt about that experience and I gave dealership another chance. Walt Kelsey is the epitome of FANTASTIC customer service. He hooked me up with Dan Hoffman and the two of them were not going to let me leave without the perfect vehicle that fit me, both financially and economically! I would recomend to anyone this dealership, especially if you are a first time buyer or someone that has no credit history like myself. I would like to extend a THANK YOU to both Walt Kelsey and Dan Hoffman for all their help. They are STARS in my book!!!!!! Thank you again, LuAnne Schuster More

I had been looking around the area trying to find information on the new 2012 Cruze. Karen was the most helpful person I spoke to. She turned a bad experience into a great experience. She was able to information on the new 2012 Cruze. Karen was the most helpful person I spoke to. She turned a bad experience into a great experience. She was able to get me the information no one else would; and helped me get my car ordered hassle free. The car came in well ahead of the schedule and Karen worked with my schedule to get everything finalized. She answered my emails promptly and even when she wasn't working. I would absolutely recommend McCluskey Chevrolet (and Karen) to anyone looking for a new car. More

Ryan was extremely helpful in finding exactly what i Ryan was extremely helpful in finding exactly what i wanted. I was on a very tight time schedule and they made everything happen fast enough to make Ryan was extremely helpful in finding exactly what i wanted. I was on a very tight time schedule and they made everything happen fast enough to make my sons football game. I was really appreciated and even though he lost you got me there in time. Thank you to the employees of McCluskey for your great help. Thank you Scott Payne More