McCluskey Chevrolet

Doug is super awesome and patient! Thanks for my new Chevy Equinox!! He stayed late just to make sure everything was to my liking and I left the lot with a huge smile on my face! I recommend him to ever Chevy Equinox!! He stayed late just to make sure everything was to my liking and I left the lot with a huge smile on my face! I recommend him to everyone! More

My experience was amazing overall, with just one negative. Alex Kerth, the Sales Consultant I worked with, was everything I want in a car salesperson. He had good knowledge of the product, was frien negative. Alex Kerth, the Sales Consultant I worked with, was everything I want in a car salesperson. He had good knowledge of the product, was friendly, and not too pushy. He also knew how to make a sale. Everything I experienced with him was excellent and I felt like I was in good hands the entire time. Other staff members around his desk were friendly and engaged me in conversation as well. If I could base my entire experience off of the sales staff, this would have been a 5 star review. Unfortunately, my experience with the finance staff person (I believe his name is Avery) was less than ideal. It began with me feeling like I was talking to a post. He may be forgiven for not showing emotion (or signs of being human), as that is just how some people interact (or don't interact) with others. Unfortunately, he was also entirely too pushy with some of the extras and at times made me feel like I was stupid or wasting his time as I read through the documents before signing them or asked questions. He also pushed me for information that was in no way relevant to the situation as he tried to get me to buy some of the extras. Overall, this was a great experience buying a car. I would like to thank Alex for the personal attention and assistance through the process. I would also recommend that McCluskey do some auditing of the financing staff and their interactions with customers. Thanks again, and I love my 2012 Chevy Cruze! More

I was in the market for a car and have heard great things about McCluskey Chevrolet in the past. I normally shop around from dealership to dealership when buying a car, but McCluskey was my first and last st about McCluskey Chevrolet in the past. I normally shop around from dealership to dealership when buying a car, but McCluskey was my first and last stop. I found the exact car i was in the market for and Karen Shepard went above and beyond to make sure i got that car at a very very reasonable price. My over all experience was OUTSTANDING and i will reccomend this dealership and Karen Shepard to family and friends and will definitley be back in the future. Thank you McCluskey Chevrolet for making my purshase so enjoyable!!! Satisfied customer, Jeremy Sand More

This is the fourth car we have purchased from McClusky in 2 years. Karen Shepherd has taken care of us every time. We will continue to purchase our cars from McClusky and Karen Shepherd! She is very knowledg 2 years. Karen Shepherd has taken care of us every time. We will continue to purchase our cars from McClusky and Karen Shepherd! She is very knowledgeable and wonderful at taking care of everything for us and making things run as smoothly as possible! We are thrilled with our cars, Karen, and McClusky! More

Great sales and service. I will recommend all my family and friends to Doug burns for their car needs. the staff was outstanding and very helpful. and friends to Doug burns for their car needs. the staff was outstanding and very helpful. More

The visit didn't start out that great. Without going into the details lets just say Gary taking us and Walt making everything work out Perfect was awesome. Walt worked hard on getting us what we needed into the details lets just say Gary taking us and Walt making everything work out Perfect was awesome. Walt worked hard on getting us what we needed and the payment we wanted. He is an asset to the company. Gary kept us informed and in the loop the entire deal. We won't ever go anywhere else to buy a car I can tell you that for a fact!!!! Thanks guys fir everything you are Awesome!!!! More

Update: After posting the below review of McCluskey Chevrolet I was contacted by their President who explained just how important Customer Satisfaction is to him and that he would be glad to be my prim Chevrolet I was contacted by their President who explained just how important Customer Satisfaction is to him and that he would be glad to be my primary contact going forward with any issues. It was pleasing to know that the leaders in that organization understand and acknowledge a dissatisfied customer. Since posting the below review, my issues have finally been resolved. I purchased a used 2011 truck from McCluskey Chevrolet in February 2013. It was the last day of the month so they insisted that I sign and they couriered the documents to my husband for his signature and I was promised that copies of all signed documents would be mailed to me. When I waited one week to inquire where the documents were I was told my salesperson no longer worked there and his manager would be taking care of our needs. I was then contacted over 3 weeks later that we needed to come in and sign again because the amounts on my original paperwork were incorrect. We obliged and resigned our paperwork to just be contacted later that afternoon to come and resign for the 3rd time due to another typo on our paperwork. After 3 (40 mile) trips to McCluskey Chevrolet we have owned this truck for 5 weeks, our temporary tag has been expired for over 7 days, and after dozens of emails/phone calls to the manager we have still yet to receive any copies of our paperwork or our license. A return phone call is not to much to ask when making a purchase. The quality of my vehicle is outstanding, but the Customer Service we have received has been disgraceful. More

Great Service! I made it clear what type of vehicle I was looking for, and they got me what I wanted. No attempt to push me into a vehicle I didn't want. I will definately make this my first stop for a was looking for, and they got me what I wanted. No attempt to push me into a vehicle I didn't want. I will definately make this my first stop for all new vehicle and service needs! More

I spoke with Jeff Queen on 3 different occasions about an application I had filled out on line for their GUARANTEED FINANCING. I told him I did not have any down payment money and he assured me he could stil application I had filled out on line for their GUARANTEED FINANCING. I told him I did not have any down payment money and he assured me he could still get me in a car. I drove 1 1/2 hour to the dealership in bad weather to get a vehicle. When I arrived I was not able to work with Jeff because he had fallen on the ice. He was in the dealership and I spoke to him but was referred to another salesperson, Linda. This was at the Colerain Store. Linda asked me more questions and filled out still another application then told me that I didn't qualify for zero down on a car. It was because my income was less than $2000. a month (I was $110. short of that figure). I had given this information to Jeff on the phone the evening before and he did not indicate that it was a problem, and still assured me he could put me in a vehicle. Linda said I had to have $1000. down in order to get financed. I had spent a half tank of gas and 3+ hours driving time to get to their facility under the impression I would be financed. I was very disappointed in the way this was handled and any questions they asked me when I got to the dealership could have been handled over the phone to save me the trip if they in fact could not help me. I am a senior citizen and feel I was treated poorley. More

Kenny is amazing. He didn't stop until he found the car we wanted, at a price we were happy with. The time and attention he gave us was something we've never ever experienced with any other dealer. When we we wanted, at a price we were happy with. The time and attention he gave us was something we've never ever experienced with any other dealer. When we decide to purchase our next car Kenny will be the only salesman I'd want to work with. I've never seen such hard work and dedication than I saw with Kenny F. He represents McClusky Chevrolet in the highest possible way. Kenny treated us like we were people, not worrying about anything but making us happy. If you need a new car, you'd be crazy if you didn't go to McCluskey Chevrolet and see Kenny Frakes. More