McCluskey Chevrolet

I am happy with the sales and service department the done everything the said the would Corbin is a great salesman yes i will be back again Mary Simmons everything the said the would Corbin is a great salesman yes i will be back again Mary Simmons More

We responded to an internet ad. I called and they confirmed it was available. When I arrived they said it wasn't at that lot. When they called around they found they no longer had it and quickly trie confirmed it was available. When I arrived they said it wasn't at that lot. When they called around they found they no longer had it and quickly tried to get us into another vehicle. We were tired of looking so we tried some other vehicles and landed on something different that we weren't crazy about but we negotiated a deal. After chasing a toddler around a loud dealership for over 6 hours we were told to come back the next day to complete the deal and pick it up. We had agreed to price, terms etc. and had the financing in place...just needed to complete the paperwork and it had become later...well after closing. No problem we thought. Later that night I get a call and it's an apologetic sales person telling us that the sales manager had changed his mind saying he could not sell us that vehicle at that particular price. I couldn't believe it. After having purchased many vehicles from dealerships I had never had that happen. The next day we went elsewhere (a dealership in Kettering) and in less than two hours drove away in our new van...exactly what we were looking for - a complete opposite experience. To add insult to injury I received calls for weeks afterwards asking us if we were ready to buy despite many pleas to stop calling us. STAY AWAY FROM THIS CAR MILL! More

I was shopping for a new truck and Jim was extremely helpful and informative during this process. I gave him a list of my needs & wants and he was able to find the perfect truck for me. He was not pu helpful and informative during this process. I gave him a list of my needs & wants and he was able to find the perfect truck for me. He was not pushy in any way and made sure I was happy with ever aspect of the deal. I highly recommend Jim Rooney and McCluskey Chevrolet!!! Thanks again Jim for the best vehicle buying experience I have ever had. Jared More

I am so happy with the oil change EXPERIENCE I received Thursday night 10:30pm on 12-12-13. I purchased my vehicle from Ms. Franklin last year in March. Kevin has been the best to me and my car since. He w Thursday night 10:30pm on 12-12-13. I purchased my vehicle from Ms. Franklin last year in March. Kevin has been the best to me and my car since. He was very professional in showing me to their new wait area. The complimentary snacks and drinks were just the beginning. I had the ultimate experience in their private relaxation room. I got a full body massage in their massage chair while watching my favorite show! Then to come out and see that not only was my car washed but Kevin assured that the team CLEANED the inside and outside of my vehicle. I am sure I won't receive this service anywhere else I came to work and made my co workers jealous describing my experience to them! More

Glenn Allen was excellent! I was hesitant about purchasing/trading in my car for another one, but Glenn was on the same page as my family; I deserved it. Why not treat myself to something nice! S purchasing/trading in my car for another one, but Glenn was on the same page as my family; I deserved it. Why not treat myself to something nice! So, here's to Glenn for making my "40 & Fabulous" birthday present to myself even greater! :) Carole Moore More

Unfortunately I am very disappointed by the after purchase customer service provided by McCluskey Chevrolet sales department. I recently purchased a demo 2013 Chevy Equinox with 7,000 miles on it. purchase customer service provided by McCluskey Chevrolet sales department. I recently purchased a demo 2013 Chevy Equinox with 7,000 miles on it. I was referred to McCluskey Chevy by Costco, and was unable to meet with the Costco representative because he (Donald Butts) kept cancelling appointments. I was tired of waiting for Mr. Butts, therefore I requested another Costco reprensentative and they referred Mr. Rooney (who by the way did not know anything about the Costco program). During the purchase everyone was very helpful, but unfortunately not after. When I purchased the vehicle there was no second key, I had to return to the dealership another day to retrieve it. Mr. Rooney informed me that it was ready for pick up, but when I arrived I had to wait for them to make it. The vehicle did not have any windshield washer fluid. Unfortunately we discovered this during the recent snow storm, when we were unable to see the road, nor clean the windshield. We pulled over and used water, which didn't last. We (my wife and kids) had to return home and switch vehicles. The oil change light went on. Apparently the oil was not changed before selling the vehicle to McCluskey Chevrolet customers. Unfortunately I'm not done yet. I was informed by my sales person that if I give him a good review on the survey, he would throw in a free wash and fill up the gas tank. I completed the survey and informed my salesperson of this, but he had to verify it with the office personnel. He informed me that he will contact me the Monday after Thanksgiving, but today is the 9th of December and I have not heard from him yet. I called the dealership and asked to speak to a manager, I was disconnected. I called back on the 2nd of December and left a message for the manager to call me with another sales person. Once again I have not heard from anyone at McCluskey Chevy. Needless to say I am very disapointed with the sales department at McCluskey Chevrolet. I purchased the vehicle as a gift for my wife and I'm very disappointed that I did. I was hoping for a great experience at McCluskey Chevrolet considering how much money was spent ($4 million) to renovate it and make it the nicest looking place to buy a vehicle, but I also read how customer service oriented they are. Very Disappointed........ thank you for your time and good day...... More

Well for starters i was in the market for a vehicle and thought i would give mccluskey cheverolet a call. I spoke with a salesman by the name of TJ Larkin who was very helpful and courteous, so much so he thought i would give mccluskey cheverolet a call. I spoke with a salesman by the name of TJ Larkin who was very helpful and courteous, so much so he eventually sold me my vehicle. I still check on him while he's away in college. I then had the pleasure of coming across Karen who helped me out tremedously when any problems arose i have to say thank you to both of these individuals. The one employee who has given me the most satisfaction besides the two mentioned would have to be Kevin Phillips night shift manager. Kevin takes care of me every time i come to service, you see i work second shift so the fact that you guys have service opened mon-thurs till 3am really is convenient for me and Kevin always makes me feel like the most important customer he's ever had. So i must give Mr. Mccluskey his just deserves with the way he has developed not only a top rated car dealership but for also having the best service center in town. He has developed a top notch facility and also an environment that has his team on the top of their game. In closing i will always refer customers to you guys for sales and service. Thanks again guys for making my experience at mccluskey so satisfying. More

My husband and I highly recommend Jim Rooney! He went over and beyond to make our experience there at Mcclusky a great one. This is WHY we gave a 5 star rating! Thanks again Jim! Jamie over and beyond to make our experience there at Mcclusky a great one. This is WHY we gave a 5 star rating! Thanks again Jim! Jamie More

Kevin Phillips was very friendly and professional. He explained the safety hazard of continued driving of the vehicle with the recall issue. What really impressed me was the no pressure to sale me other explained the safety hazard of continued driving of the vehicle with the recall issue. What really impressed me was the no pressure to sale me other products or services during the check in process. Susan Phoenix Cincinnati OH More

After my previous review and as in my reply to my review. I hhave changed my perspective thanks to Mr Kelsey and his genuine concern for how his company is perceived. I was quickly and decisively taken care I hhave changed my perspective thanks to Mr Kelsey and his genuine concern for how his company is perceived. I was quickly and decisively taken care of, once he was made aware of my situation. Furthermore I recommend that if you are not happy or have any concerns that you ask to speak to him. I must say in all honesty- he got back to me right away!!!! Thank you sir and Cudos for making me feel like a valued customer..... More