McCluskey Chevrolet

2 Strikes and you're Out! So this is the second time, I enlisted the services of McCluskey Chevrolet @ The Kings Auto Mall. The first time was 36 months ago for a 2012 Cruze le So this is the second time, I enlisted the services of McCluskey Chevrolet @ The Kings Auto Mall. The first time was 36 months ago for a 2012 Cruze lease. They just couldn't seem to gets their ducks in a row. Too many layers and too many sales gimmicks to wade through. So I never even got them to offer a realistic lease price on the car. Strike One. So, here we are at lease end and I am looking for an affordable student lease for a 2014 Equinox. I contact 4 dealerships; McClusky, Voss, Columbia and Castrucci via the Edmunds.com dealer portal. We'll save that story for another forum. Needless to say call or visit the dealerships you choose. I go to McCluskey first and am greeted warmly by a young man, and I give him my info, timeline for purchase and desired model/trim vehicle. We drive a loaded demo. Insult #1. I asked for a base model for an affordable student payment and they show me a maxed out model @ $30k. We go inside and I tell him again my needs and desired (fair) lease payment. That results in a LONG wait to see the 'sales/floor manager'. I love these games. My courteous salesperson comes back and he even can't believe the offer he has to present to me. I try the old fashioned method of writing my offer on the paper and crossing out their other offers. Another LONG wait. Salesman comes back and Poof! The price dropped $10.00! I thanked him for his time and promptly left. From here out I visited two of the remaining three dealers and had similar results. I said thank you and left. The fourth dealer I dealt with the internet sales manager from beginning to end. As each of the dealers checked in over the course of the next few days, I advised them of my lowest lease price and my desired price. I told them each truthful numbers and which dealership had offered the lowest price so far. I decide not to screw with this too long, otherwise it becomes a never ending game of callbacks and misleading offers. I gave them all until Thursday night @ 9:00pm (the closing time at the last dealership). Now it was down to two active dealerships; Voss and Castrucci. Voss lost me when they could not meet my target price while I was at the dealership and ready to take delivery. That left a bad taste in my mouth. Next day the had "re-examined the deal and they could meet my price". Whoa. Magic! I like magic a lot. Anyway, by the 9:00 pm deadline I was sitting in the Castrucci showroom preparing to sign papers. The deal could not be finalized since they had to arrange for a dealer trade for the car. No problem, we'd come back the next day. So here is the final recap of my leasing experience..... -Voss. Old fashioned '4-square' game and tactics. Also, I forgot to mention, this was Voss' second time trying to lease me a car. I had also contacted them on the Cruze lease back in 2012. They pulled the same BS. -McCluskey. Never offered a semi-realistic price for the lease. Said they could beat the best offer if I had some type of substantiated dealer paperwork. Same BS from 2012. -Columbia. Two tips boys. 1) If a customer walks into your showroom, walk over, greet them and offer to help. Its not rocket science. If I have to seek out one of you sitting at your desk playing Angry Birds, you've lost me already. 2) If you contact me because I purchased their before, make that mean something. Make me want to choose you again. Don't forget my name, or what I bought, or the fact that I gave you a fair offer and you choose not to accept it. and the Winner is! Castrucci Chevrolet in Milford. They handled it all using email and courtesy. Kevin Bachman was flawless in his job; selling cars. They not only beat the other dealers on their offer, but, I got more car for the money since they beat MY fair lease price for a Equinox with a higher trim level (additional options) at no additional cost. I hope this helps some folks out there with their future attempts at buying. Be informed. Know your prices, options and trim levels. Be aware of dealer holdback and ALL incentives that are available to both dealer and customer. You will always leave money on the table. That's the way it works. The trick is to agree on a fair amount for the parties involved. Make sure YOU can feel good walking away feeling like you got a fair price and terms. Most of all.........respect. You are the customer. You deserve it. If you don't get it; leave. Also remember to give it in return. Never feel uncomfortable. If you do; leave. One final note......I got a text and call this morning from one of the dealerships who chose not to participate in my buying experience. This after owning the new vehicle for about two weeks. Seems the sales manager wanted to followup (missed sale mandatory phone call I'm guessing). He asked if there was anything to do to get me to buy my new CRUZE from them. STRIKE TWO YER OUT! Good Luck! More

Incredible Experience I was in desperate need of a new car and called Jim Rooney on a Monday morning to set up an appointment for that day. He was more than willing and ab I was in desperate need of a new car and called Jim Rooney on a Monday morning to set up an appointment for that day. He was more than willing and able to help and put me in his busy schedule to accommodate my needs. Jim made this an incredible experience. I've never felt pressured at McCluskey...everyone is extremely friendly and the dealership is absolutely amazing. My parents plan to visit in the Fall to upgrade their Equinox! I will continue to recommend McCluskey to my family and friends. Thank you for a wonderful experience in every aspect! More

Exceptional Customer Service Bay went above and beyond and helped us out better than I could have imagined. I believe it is safe to say, we will never buy a car from anywhere els Bay went above and beyond and helped us out better than I could have imagined. I believe it is safe to say, we will never buy a car from anywhere else. More

Don Butts, dedicated saleman, can't redeem experience. Around 2PM I called to set up an appointment. Spoke to a lady named Hannah. She assured me the vehicle I was interested in, Stock A70885MA, ( A Scion Around 2PM I called to set up an appointment. Spoke to a lady named Hannah. She assured me the vehicle I was interested in, Stock A70885MA, ( A Scion Xb ) was there and I could see same. Made an appointment for 4:30PM with salesman Don Butts. I finished an errand early and arrived at dealership about 3:30PM. Was told by salesman car was no longer available. Asked if I would look at any other, I explained I needed a lot of room in any vehicle because of my size. Salesman was kind enough to get transportation when he noticed my trouble walking because of recent surgery. Transportation was "taken" by two young employees as salesman was talking to me about the cars at which we were looking. We walked back to showroom. There I was told computer system was down and we couldn't check on any other cars at that time. I don't like being lied to! Experience make it seem like you are desperate to just get a body in the door. The two young employees that "took" the transportation sealed the deal, what customer awareness! More

dan is the guy to go to dan is a very helpful he and other saleman does what no other dealership do is a handshake when the deal is done.. on facebook i gave 5 stars to the dan is a very helpful he and other saleman does what no other dealership do is a handshake when the deal is done.. on facebook i gave 5 stars to the dealership.. greg also helped in finding a silverado to fit in my budget just like commercial says lower price lower rates i got my 2012 chevy malibu from McCluskey Chevrolet the reason i love McCLuskey's they care for the customers the new show room is awesome like keith said it's like stepping into the future all the employees have a smile on they're face, McCluskey's does treat YOU like family More

Lots of nothing going on When my fiance wanted to purchase a used car, we went to McCluskey because they had sent her some literature and they seemed like they really wanted t When my fiance wanted to purchase a used car, we went to McCluskey because they had sent her some literature and they seemed like they really wanted to work with her on her less than stellar credit. When we first arrived, the salesman, Greg Holleran was attentive and friendly, and let her test drive a few cars. Within fifteen minutes, she picked the one she wanted and we went to find out financing. She was approved within 30 minutes! So far so good! Seven, yes seven hours later, we left with the car she wanted. I have never dealt with a salesperson as seemingly inept as ours was. Not only that, but there had to be easily a dozen employees in that enormous building just standing around, doing literally nothing, for the seven hours we were there. One might think that with all the extra hands on deck our process could have been expedited, or we could have at least been kept in the loop more than once an hour. So when we finalized the purchased, she added the "Strike Force" coating package. When she tried to call and make an appointment to have it applied, unsurprisingly, Greg was nigh impossible to get ahold of. When she did get ahold of him, he set up the appointment wrong. She told Greg she also was concerned about the brakes on the new vehicle so he only put in the request for the brakes to be done, not the Strike Force. We didn't know this until we came back to pick up the car. When we picked her car up the next day (Wednesday), the brakes had been done, but the Strike Force had not been applied. We couldn't ask Greg about it because he was off work until Sunday! Fields Ertel is, to put it mildly, out of the way for us and it is frustrating to have to run back and forth and waste gas because of the complete ineptitude of our salesman and the laziness in general of the employees there. With so many people around, one would think that problems could get addressed by more than one person. I would rather deal with someone who knows what they are doing, and a company who actually cares about the customer than a company that relies on a bloated, gadget laden sales building to drive sales. This will be the first and last time we deal with McCluskey. More

GREAT PEOPLE Me & My husband recently worked Greg Holleran to purchase a used vehicle, the experience was aboslute "Awesome"! Greg was a great sales person, he was Me & My husband recently worked Greg Holleran to purchase a used vehicle, the experience was aboslute "Awesome"! Greg was a great sales person, he was consisted in communciating with my husband Darrel. He kept in contact with Darrel and we will forever be grateful for that. Chris Hacker was awesome also, she was clear, with the details. Darrel kept her laughing which made the visit to finance office fun!... We love, love the new facilites!... Friendly people is what we love and that is what we go when we walked in the door. Thank you for building great relationships Darrel and Debra Jinks... Awesome Job More

Pretty Disappointing I wrote a review of McCluskey before I had the chance to visit and meet a salesman face to face. For a few days, everything was great. Excellent Custo I wrote a review of McCluskey before I had the chance to visit and meet a salesman face to face. For a few days, everything was great. Excellent Customer Service, my sales person, Greg Holleran, was friendly, got to test drive a few vehicles, the facility is extremely nice and welcoming. Then the truth came out. I am not going to go into my whole story but this is why I will never shop McCluskey again. Every dealership is pretty much the same, in their defense. I went into the dealership on a Tuesday, not expecting an approval because of my financial situation. Greg put me in the system, completely understood my situation and while we were waiting on an approval, got to test drive some vehicles. It was really nice at the time. It was getting close to closing so they didn't receive an answer from all of the banks so we parted ways and was told I would hear something the next day. Next day comes and I received an exciting phone call from Greg saying I was approved. It wasn't for the vehicle I wanted but I still was approved and excited to select and test drive a few other vehicles. I kept in contact with Greg, and at the time he seemed really great and responded to my emails and dealt with me, and I am not very easy to deal with. The weekend approached and I lost contact with Greg. He wouldn't respond to my emails or phone calls. Mr. Paul Cluxton, a manager, sent me one of those automatic emails where it says "thanks for coming in we can't wait to sell you a car". I attempted to email and call Paul, no answer. At this point all I want to do is select a different vehicle and test drive it. Monday comes and I FINALLY hear from my sales person. He wasn't in all weekend so he apologized and I also apologized for emailing him and calling so much. We scheduled a time to do a test drive and I was happy again. I did have to reschedule that one, and another one and one after because of some personal family matters. I understand it was probably frustrating to Greg, however I still wanted to come in and buy a vehicle. To make a long story short, Yesterday I called to tell him I would definately be there Thursday (TODAY) and I was ready to test drive and buy. Then the song and dance changed, Magically I needed more down, and I wasn't completely approved, but Greg promised he would call me later that day and tell me a final decision. It is Thursday, almost 24 hours later, I have not heard one thing from him or anyone else from McCluskey. I wish they would have told me I wasn't approved from day 1, because they knew my whole situation from jump street!!! Ridiculous. All I wanted to do was get in a car and get rid of the current Lienholder and interest rate. McCluskey acted like they cared and did not give me the time of day or even be honest with me. My biggest pet peve is being lied to. That's McCluskey's motto, lie, lie,lie, ignore, lie some more! It is extremely frustrated. I wish I could find a dealership with decency and respect! More

Excellent customer experience I recently worked with Pat Cavanaugh on the purchase of my new Suburban. Pat was a pleasure to work with and a true sales professional. He is very kno I recently worked with Pat Cavanaugh on the purchase of my new Suburban. Pat was a pleasure to work with and a true sales professional. He is very knowledgeable of the vehicles he is representing and goes above and beyond to make sure everything is set before you drive off. It's obvious Pat enjoys working at McCluskey as he even took the time to give us a full tour of the new facility and point out all of the many great benefits while your at the dealership for any reason. Its a first class facility. I'll definitely return to McCluskey and Pat and the rest of the team for my next vehicle purchase. Thanks very much for a great experience. Tim Breslin More