McCluskey Chevrolet
Cincinnati, OH
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Jessica was incredible. Every step of the way she worked with me to find the perfect car. On our first call, I told her what I was looking for and what I would not consider Every step of the way she worked with me to find the perfect car. On our first call, I told her what I was looking for and what I would not consider regarding car brands. The next day Jessica sent me five different cars that all met their criteria that we spoke about. I thanked her and asked for time to review the vehicles as for the past eight years my partner and I have driven and owned multiple BMWs. as I am a self-employed, Private chef I explained to Jessica that My current BMW lease was up in the end of August and was a GT which made it difficult for me to transport my equipment and such to a clients home. We spoke to SUVs within my criteria. When I review the Cars Jessica got back to me and said that she found my perfect car which was a Kia Sorrento XL. I laughed as I had told her. I truly thought I would end up in a Kia as I loved the body style of them and friends that have owned both the Sorrento and BMWs the Sorrento is a truly incredible car. The Tia Sorrento had everything that I had told Jessica I wanted . She shared that it had just undergone their certification and sent me pictures of the vehicle which frankly looks like it was a brand new car. It took about a day for me to think about it and get back to Jessica and we worked out the arrangements and , she sent me up for the card to be delivered from Ohio where they base to South Georgia where I live. working with finance was the easiest I have ever experienced in the last 12 years. Working with Jessica was the easiest I've experienced ever. Jessica was beyond knowledgeable, had incredible customer service, which is my biggest attraction to any company. She answered every question I had and help me through the process of the different vehicles. I will say she mentioned a few times that this Kia Sorrento she felt was the perfect vehicle for me. The car was delivered by Joe incredible. He communicated with me on his ETA and my car was delivered at exactly 9 AM which is what he had told me , the time would be. Without hesitation, I give five stars to put it in Contacts I do not give out these type of reviews unless a company or person has exceeded my expectations. Though they are in Ohio and again I am in Georgia, was from beginning to end the easiest transition purchasing a vehicle I have ever experienced in my many years. My next car, which would be the replacement of our second BMW I would without hesitation pick up the phone and call Jessica. Thank you for making this a very easy experience Jessica you're a rockstar More
Just filled bankruptcy: Contacted Fresh start head start to purchase new vehicle. Very easy process but pic of vehicle I looked at is not vehicle that was delivered. Was driven to me not placed on a truck w to purchase new vehicle. Very easy process but pic of vehicle I looked at is not vehicle that was delivered. Was driven to me not placed on a truck which added extra miles, got vehicle near 1100 miles. Worked with sales rep to find original vehicle but was told it wouldn’t work out so I would keep this vehicle and would be sent $1800 check for upgrades they would make. Have not received check to this date or any information regrading my tag which expired the day I got the vehicle. My sales rep will not return my texts so I’m upset that once the loan is approved the deal is done with the rep. If cannot reach anyone soon regarding tag, I will be forced to take legal action because I only know to contact my sales rep. Vehicle is nice and easy process made me recommend others but the process after the fact leaves a bad taste in my mouth. More
Will tell you anything to sell you a car. Was told last July when I purchased my vehicle that to come back in a year and the would refinance my loan in order to lower my monthly payment. When Was told last July when I purchased my vehicle that to come back in a year and the would refinance my loan in order to lower my monthly payment. When I returned this week they said because the car had over 100,000 miles they could not refinance, (the car had over 90,000 miles when I purchased it) . I am a person that holds people to their word. This just proves that the sales and finance people working at this dealership have no integrity and I will take my future business somewhere else. More
Love my new truck. Antoine Wilson was my sales rep and was great to work with...explained everything. Brad Pope did the financing and was also a pleasure to work with Antoine Wilson was my sales rep and was great to work with...explained everything. Brad Pope did the financing and was also a pleasure to work with. More
Easy purchase but very dishonest. Bought a $31,000 Malibu that came with a dent in the door. Said they would make sure it got fixed. Got an $800 estimate and guess what, 2 years later Bought a $31,000 Malibu that came with a dent in the door. Said they would make sure it got fixed. Got an $800 estimate and guess what, 2 years later, dent still there in my new car. My first new car experience was ruined by this Chevrolet dealer. More
Very good service. Our salesperson was super(Tony B). Got us what we wanted and very helpful. I highly recommend him! I would definitely buy from them again and specifi Our salesperson was super(Tony B). Got us what we wanted and very helpful. I highly recommend him! I would definitely buy from them again and specifically ask for him! Thank you, McCluskey Chevrolet! More
My Rep Savanah never followed up on anything she said she would. I dropped my car off for service at 10 am on Tuesday and I gave up by Friday when they hadn’t even touched my car. I called the manager and le would. I dropped my car off for service at 10 am on Tuesday and I gave up by Friday when they hadn’t even touched my car. I called the manager and left a message instead of calling me back he made Savannah do it. Terrible customer service! My family has all Chevys but I think it’s time for a change. What’s the point of making an appointment when there is no follow through. More