McCluskey Chevrolet

Ordered Break Pads for Service Dept, They Ordered Wrong Pads I called parts at McCluskey over 3 weeks ago and needed break pads for my 2016 Chevy Cruze that I bought from McCluskey. Parts asked me for my VIN num I called parts at McCluskey over 3 weeks ago and needed break pads for my 2016 Chevy Cruze that I bought from McCluskey. Parts asked me for my VIN number to make sure he ordered the right pads. I called him the next day with VIN number and he said he would have them after 8am. on Saturday and the pads would be $52.00. I picked the break pads on Saturday after 8am, now it was $70.00 and was told these was a better break pad. I wasn't told / given a choice when I ordered them on Friday. Sunday morning I took the two front tires off, took of one of the calipers and wrong break pads was ordered. So after wasting my time, took the pads back and they could not give me my money back, they would have to issue a check. I called the next Tuesday and I was told that a check has been cut and should receive it that week. To make a long story short, last week I was asked why I paid cash from Scott who is only one of two people that can authorize a check........Really. Why not train your employees to order the right part in. I'm still waiting for my refund from McCluskey. I have had a terrible experience with my vehicles getting serviced there and now with parts and have no desire to ever go back. After reading some of these reviews McCluskey needs to change their ways. More

Nightmare I sent my Chevrolet to be repaired at McCluskey Kings Auto Mall this past July 2018. I sent it to McCluskey because I liked the dealership and it’s a I sent my Chevrolet to be repaired at McCluskey Kings Auto Mall this past July 2018. I sent it to McCluskey because I liked the dealership and it’s a Chevrolet dealer. This has turned into an absolute nightmare. There are so many details I will not go into but this is just terrible. I really wish I would have read the reviews before dealing with their service department.Since July my vehicle has had to go back twice. I have paid almost $1400 in repairs which I will say they did discount some but that’s because they missed a repair per their admittance. Now this last time (Labor Day) the vehicle had to go back again for the same issue and we were going to need to pay another $700 in repairs which one of the repairs was a thermostat we asked to be replaced the first time and they said we didn’t need it. Now it’s in need of an engine. Per Mccluskey I have only paid $700 but I have receipts reflecting almost $1400. They are also claiming we just want free services. The truth is if they would have fixed my suvcorrectly the first time then the suv would probably still be running. I had no problem with paying to get my vehicle fixed until I had to send it back that many tines. And now after they asked me about trading it in they then turned around and declined the offer; giving me a $14000 car repair estimate. Consumer beware! There is something that is wrong going on in their service department. More

No looking without cash in hand! Beginning our family car buying adventure and stopped in to have a look at a couple specific models I had questions about. Was not greeted with a smil Beginning our family car buying adventure and stopped in to have a look at a couple specific models I had questions about. Was not greeted with a smile or any real enthusiasm and was all but turned away when I made it clear I was not ready to buy that day. Everything is online, anything I show you today will be gone tomorrow, etc. Very dismissive. Patiently explained that we would not be buying anything from anyone before at least eyeballing an example in person. I understand that online research is a big part of the car-buying process in 2018, but I need to see my options in real life before settling on one of the bigger investments we make as a family. Wild, I know. Was once again given a speech about "how it works" and told to come back when we had the finance note from our lender in hand.  Er, no. I'm a potential customer and when I come in and say, "Hello, could you quickly show me X, Y and Z?" the only acceptable answer is "Of course, no problem. What can I do to earn your business?" You've got me in YOUR showroom, so sell me on something! Finally got her to show me a couple after literally having to argue my case to be treated seriously, but by then I was turned off by the condescension and poor salesmanship.  We are not same-day buyers regardless of how fast your inventory moves. Asked yet again about when I'd be coming in with the financing and my husband which was...not smooth. Oy! Bye, girl. Plenty of cars across the street. Real lack of subtlety here, guys. What a bummer! More

Hands Down Best Experience My husband and I were very impressed with the service provided by Greg, Savannah and McCluskey in general! Savannah made sure that I was comfortable a My husband and I were very impressed with the service provided by Greg, Savannah and McCluskey in general! Savannah made sure that I was comfortable and pulled up every vehicle that I was interested in, which means a lot because I'm older and handicapped. She did not force anything on me and she listened carefully. I was very impressed! Great job More

Normal vs.Severe Maintenance Took my truck in for scheduled tire rotation and oil change at 48, 484 miles. Was told by Albert (Service Adviser) as soon as I got out of my truck th Took my truck in for scheduled tire rotation and oil change at 48, 484 miles. Was told by Albert (Service Adviser) as soon as I got out of my truck that I needed more than that on my scheduled maintenance. Albert told me that I needed my transmission flushed, front and back differentials needed fluid changed and my transfer case needed fluid changed. So about 550.00 dollars more, If this service was not completed my warranty would not be valid. I picked up my truck the next day (the only good thing they did was get me a free rental for overnight) which I guess that you can do if you over advise. That night as I was looking at the owners manual, I did not need the service that I was told. Then to make things even worse the service manage told me today that living in Ohio I needed to have severe maintenance done based on where I live. This is totally new to me, no where does it say that in the owners manual, nor have I been told this before with other new vehicles purchased. Transmission flushed in severe maintenance states 72,000 mile, Albert told me it needed done at 48000???? I was misled, I will never trust going to this service department again. More

Terrible dishonest service Do not bother believing anything they say they will do for you. So the dealership has had our van 3 days to put a hitch on it. We dropped it off on Do not bother believing anything they say they will do for you. So the dealership has had our van 3 days to put a hitch on it. We dropped it off on Monday morning. We go pick it up on a Wednesday and they had removed the hitch that they installed (which was part of the deal) and said they can't put it on because some BS about a harness. They repaired the glass and made us a new key. They found a recall on the radio and said they would fix it while they had the vehicle. Well they couldn't fix the radio either! So they told us they would give us $100 toward a new radio which we are having put in anyway yet it delayed us from picking up our van. We won't hold our breath. They said the check would come from GM in 4 to 7 days. So, once I stopped flying around on my broom we told them to put the parts in the van and we would put on ourselves. This is after they put it on, took it off and said there was no harness to fit our van. So they still have our van because the guy said well we go ahead and wash it for you like they were supposed to and I said well that's just great you knew we would be here today, nothing is done and you still have to wash it? He said yes...well I said that's great, there better not be one fricken speck of dirt or s bug on it when we get it. To which he responded if you are taking it now we don't have time to detail it....wait for it...I said well you have had three days. My husband and I are going to dinner call us when it's clean, we never got a call that evening. We go at Noon the next day to pick it up. They never cleaned it! Then lied and said they didn't agree to clean it. The service manager said they do it to every car! I would have thought with the crappy service we received on everything else they would have took a little extra care in cleaning it to make things right since we were out our van 4 days! The lack of concern for our time and the lack of customer service was terrible. There are plenty of other places to buy a vehicle don't let the fancy dealership fool you. It looks good but it isn't. Our next vehicle purchase won't be from here and since our last 4 vehicles were GM we are rethinking that as well. Loyalty means nothing obviously. Just walked out to take the trailer hitch they put in the back of the van that they installed and then uninstalled out of the van and the idiots put it directly in the van no plastic or paper and there is grease all over the carpet! Inept! Idiots! Thanks a lot for nothing! Tim Shaw what are you going to do about that? More