McCluskey Chevrolet

I just payed 1600 dollars worth of service for my 2016 Cruze This is the third time I have had to have my car serviced even though it’s only three years old. The turbo went out in my car so I thought I’d Cruze This is the third time I have had to have my car serviced even though it’s only three years old. The turbo went out in my car so I thought I’d send it to the dealer who manufactured my car because they would do the best job. While my car was there it needed an updated oil change. So I asked them to do this as well! Well I got my car back and noticed a burning smell while driving it. I took my car straight home and my boyfriend looks at it and it has NO OIL! So I call the dealership spoke with tabitha she was great told me Sora would tow my car and they would have a rental for me in the morning to call Craig the service manager or Gary in the morning. So when I didn’t receive a call by noon I called Craig that then told they would not be giving me a rental because they don’t know that they did anything wrong so of course I was furious I hadn’t even had my car one day and somehow this is my fault there is no oil in it??? I told him I wanted a supervisor and then Gary called me. Stated he never said they wouldn’t give me a rental “but that is what Craig told me” that they just needed to see if they could fix it now or not. So he hangs up and calls me back a couple hours later and says “so we figured out that a tube that connects from the oil pan it missing so we are going to fix that and you should be good and we aren’t going to charge you for the service!” Ummm excuse me charge me for something you guys messed up I think not!! So I stated your xxxx right I won’t be charged because it was your guys mistake and how do I know I didn’t do damage to my car by driving on it with no oil?!! He then tells me nothing is wrong with my car. But how can he say that when I know there was no way they made sure my car was ok sora literally just dropped it off to them 30 minutes prior! So I told Gary I would take my car elsewhere and get a second opinion because I didn’t trust that they would tell me if something was wrong because it was their mistake! He then tells me “good and don’t ever bring your car back here again your not welcome here!” And hangs up the phone on me! Very rude and unprofessional and degrading to women like I’m an idiot and I don’t know that having no oil in your car can cause great damage! My boyfriend then picks my car up for me and Craig tells him “ your a lot nicer than your girlfriend by the way tell her to have her car serviced elsewhere she isn’t allowed to come here!” Like is this a joke? My car is still under power train warranty and if you don’t do your oil changes through McCluskey then they void it so how is that suppose to work? Just all over a horrible experience and I have bought all of my cars through Mcclusky and NEVER have been treated so bad and I WILL take my complaints to the very top of the food chain including the better business bureau if I have to because this is beyond appalling! I called and left voicemails for Tim and some women as well of corse no call back! Even though I asked to speak to Gary’s supervisor and Gary tells me he is the supervisor no one is above him!! More

Great experience with service department. I chose this dealership over the dealership where I bought my new car ! It was easy to schedule and done on time. dealership over the dealership where I bought my new car ! It was easy to schedule and done on time. More

I drove 90 miles after being told no problem financing a used truck. Get there took short test drive then did financing and told could not do. But wanted to push a new plain truck on me. That seems to be t used truck. Get there took short test drive then did financing and told could not do. But wanted to push a new plain truck on me. That seems to be the whole intention in the first place. begging me to buy a new plain truck. Don't go they lied to me. They new i had bad credit. Plus low dollar my trade in. More

Unhappy Customer Very unprofessional and I would not recommend doing business with this dealership. Still waiting on original paperwork 45 days later.🤔🤔 tags are exp Very unprofessional and I would not recommend doing business with this dealership. Still waiting on original paperwork 45 days later.🤔🤔 tags are expired, what is one to do? More

Used car Bought a large used car from there. Noticed to large rust spots on the roof of the car covered in paint. Was not disclosed to me when Before I Purchas Bought a large used car from there. Noticed to large rust spots on the roof of the car covered in paint. Was not disclosed to me when Before I Purchased the car and who climbs on top of a car to inspect the roof when buying a car. Had I been informed of this, it I would not have purchased this car and I would have picked something else. I've been going back and forth with the dealership for almost 4 weeks. No one returns my calls, and when I finally do get someone on the phone I get nasty attitudes all around. These people need serious customer service training. i was told to call Karen Sheppard to put in a complaint but haven't heard back from her either. I went there with good faith and definitely was not rewarded. I would never recommend them to anyone ever. Wish I had seen all these reviews before I went up there More

BEWARE if you get a flier after filing Bankruptcy You will end up stressed out and upset. The salesman will tell you everything you want to hear. They will promise you vehicles and tell you that you h You will end up stressed out and upset. The salesman will tell you everything you want to hear. They will promise you vehicles and tell you that you have to act fast because the vehicles go fast. Once they get what they need from you, they drag their feet. The temporary plate they provided me expires today, and still have not received the title. I was told yesterday that the title work takes 2-3 WEEKS from the time the "funds are released". Which was only a WEEK ago, and THAT was because I had not had my 341 Meeting of the Creditors yet. Apparently that had to happen before the financing entity will release the funds. They don't care. I have no transportation to get to work as of tomorrow because I'm still waiting on the title in order to get my vehicle legal. And apparently I won't get that for another 2 weeks (if I'm lucky). Considering consulting an attorney. So upset and disappointed. I don't know how they sleep at night, preying on people that are already going through a stressful time (bankruptcy is NOT fun). ALSO, the pics they send you are NOT all the actual car. This car was in a sideswipe wreck, per the carfax, OK. that would have been fine, but they did not REPAIR or replace the rims that are all scratched and marked up. Also there is rear end damage that is not extremely noticeable, but it's there. AND, the tire pressure warning light just came on a few days ago, I checked the tire pressure, all tires are good, but the warning light still won't go out. No idea what's going on there. Also, the radio is now acting weird. This was just all around a BAD DECISION. More