
McCluskey Chevrolet
Cincinnati, OH
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I saw a used vehicle online, I call them to confirm that they had it and they said yes. I went ahead and set an appointment. When I got to the place, the salesman that was assigned to me was nothing but he they had it and they said yes. I went ahead and set an appointment. When I got to the place, the salesman that was assigned to me was nothing but helpless. He had no clue about the appointment o what I was there for, he did not show any interest in working and to make it even better, the vehicle was in a different location. So I was already waisting my time. The guy offered me to go the their other location and drive the vehicle back from there or they could have someone bring it and have it there in around 1 hour. I told him I wouldn't rather him to call me when the vehicle was there. After waiting 2 hours, never got a call or text. I went back my self. I ask for the guy to the lady at the front desk and she told he would be right out. After waiting 20 minutes and neither the lady or no one helped me I decided to leave. On my way out I did see the vehicle, it had a huge bump on the back which did not show on the pictures or information on their website's advertise. I waisted a whole afternoon of my time in this place because of probably one of the most useless and laziest guys in the company. Funny end, one hour after leaving, the guy texted and asked me if I was still there... Like I had nothing better to do than wait for his laziness. More
Will Resor, my sales guy, was an absolute champ! Very helpful, knowledgeable, and NO pressure throughout! In fact, every one that was involved while I was buying my dream truck was absolutely awesome helpful, knowledgeable, and NO pressure throughout! In fact, every one that was involved while I was buying my dream truck was absolutely awesome! Best experience I've ever had at a dealership! More
I took my car in Monday morning for an appointment at 1:30pm. When scheduled a car loaner was requested at that time. Ryan stated it wasn’t listed on the paperwork for initial setup. I received my loaner 1:30pm. When scheduled a car loaner was requested at that time. Ryan stated it wasn’t listed on the paperwork for initial setup. I received my loaner vehicle and was anticipating a call in the afternoon. I received no such call or text message of the issue with my vehicle. Therefore, I called to understand the issue. The representative managing my vehicle was not there. I received a call Tuesday morning stating that they are able to discuss my vehicle now and I should expect my car to stay overnight if I get a loaner. Nothing in regards to my issue, no apology for getting back more than 12 hours later. Was my car even looked at during my scheduled time? Doesn’t feel like it. My car is under the bumper to bumper warranty and I was advised I have to pay to get my vehicle defect repaired. In reviewing the manufacture warranty, vehicle defects are covered. In speaking with multiple Chevy dealerships, this issue is covered under warranty. What is the point of a warranty that is bumper to bumper? There is no explanation of this to me provided. My cars will never be serviced here moving forward. The lack of communication and lack of customer care is unbelievable. More
About a month ago I had a 2017 dodge ram with 40,000 miles in excellent condition and sold it to McCluskey Chevrolet and a return I bought a 2013 Ford focus that was supposed to have the free lifetime m miles in excellent condition and sold it to McCluskey Chevrolet and a return I bought a 2013 Ford focus that was supposed to have the free lifetime mechanical warranty which I am here to tell you that evidently that is all a big lie I schedule an appointment to have the 2013 Ford focus looked at and what I showed up at the dealer they started screwing me around I wasn’t able to get a rental car because I don’t have full coverage insurance so they pretty much told me there was nothing they could do to help me so I guess what I’m saying is don’t buy a few vehicle from McCluskey Chevrolet I gave them a perfectly good truck with no problems and in return they sold me a piece of junk Ford Focus That was supposed to of had the 172 point inspection and have the free lifetime mechanical warranty which the Ford focus I bought the problem is the transmission and evidently I’m not going to be able to get it fixed because they can’t figure out a way to work with me And I’ve only had the car a little over a month More
I had a routine service done for an oil change and tire I had a routine service done for an oil change and tire rotation. I was advised that I had an air bag recall and it had to be completed immediately. I had a routine service done for an oil change and tire rotation. I was advised that I had an air bag recall and it had to be completed immediately. When my truck was returned my interior was covered in freeze and my dash had been cracked. They sadly attempted to clean it up which just smeared it around which I didn’t notice until the next day which is when I also found my truck was leaking oil on my driveway that was from my oil filter not being properly installed. It was loose. I made another appointment to have everything fixed and was advised that it would be 100% taken care of which was false. I was then told that I would receive compensation if not through a few services which was false. Then my advisor told me that the service manager told him that he could not help me and I had to accept the truck as is. So I asked if the broken dash would Depreciate the value of my truck and he said he couldn’t answer that 🙄. Sad customer service. If it wasn’t for keeping my warranty I would never use their poor customer service again. Thank you More
McCluskey Chevrolet is one of the worst dealerships in the entire country. I bought a truck from them, gave them $4000 down payment and they delivered my truck. Well come to find out they wasnt supposed t the entire country. I bought a truck from them, gave them $4000 down payment and they delivered my truck. Well come to find out they wasnt supposed to sell this truck and they have done some very illegal practices. Law states they have 10 days to let me know underwriting (loan) didnt go thru. They notified me on the 17th day. Also they guarantee financing. I called the loan company i was approved for and they told me it was McCluskey who backed out of the deal. They have threatened me, my family, and are now calling my neighbors trying to bribe them and defaming me. They have their own in house financing, yet they ran my credit to 16 loan companies you have to have almost perfect credit ... They did this to make sure i couldn't get a loan no where else. All the inquiries on my credit dropped it dramatically . My first payment for the loan was May 6th , I made the payment May 4th to the dealership and they accepted it . Then they also sent me an e-mail stating I hope I'm enjoying my Ram 1500 and thank you very much for being a great customer. All while they are contacting my friends, my neighbors, my employer, and repo agents to take a truck from me i have not defaulted on. They stopped the loan agreement with WestLake Financial, they ran my credit maliciously to loan companies they knew i wouldn't be approved for, they have tried to get me fired from my job, they have harassed me, they have lied to me, they have done very illegal things ... I got their conversations(on tape), there texts, and everything saved. I would recommend anyone to stay away and do not patronize McCluskey Chevrolet. These people are Crooks. They do not care about their customers,they do not follow their own policies, they break laws and threaten customers, and are the most unprofessional business i have ever meant... Trust me...DO NOT PATRONIZE MCCLOSKEY CHEVROLET/ ONLINE.CARS Jason Christeson More
Happy not to have to frequent the service department...but the few times I've been in there...had great service. Solution was a little pricey but happy to get it repaired correctly. department...but the few times I've been in there...had great service. Solution was a little pricey but happy to get it repaired correctly. More