McCarthy Hyundai

A lot of deceit and dishonesty from beginning to end. We were upfront about our interest in car being tied to financing, but we kept getting steered to salespeople. We were told we had been preapproved fo were upfront about our interest in car being tied to financing, but we kept getting steered to salespeople. We were told we had been preapproved for promotional financing, but it turned out no formal submission for financing approval had taken place. We asked to test drive an Elantra, but our saleman "couldn't find" one with the trim package we wanted so he had us drive one with much more expensive options than we wanted or needed. When we sat down to negotiate, they produced a printout of the invoice price and MSRP that did not include a $995 add-on paint/interior warranty, so they were quoting numbers a $1000 lower than the actual price we would pay, and that didn't include other unmentioned costs like administrative fees and sales tax. So they were throwing out numbers a few thousand lower than the price they were actually offering. After working through that BS and getting them to come down on price, we got the runaround on financing. After being told we were pre-approved at promotional financing, they came back at quoted interest rates two full points higher than what had been promised at the start, and they kept trying to steer us to a 72-month loan when we were explicit from first contact we were only interested in 36- or 48-mouth loans. We finally gave up and took our business elsewhere. After meeting with another Hyundai dealer, we discovered McCarthy had never submitted our financial information to Hyundai's corporate finance department - Hyundai's internal finance can't offer different rates to different dealers, so any record of a customer being submitted to Hyundai finance is on record for all Hyundai dealers nationwide, and there was no record of us. So it turns out we gave them a lot of sensitive personal information at no benefit to us. They flat-out lied to our faces, through e-mails, and over the phone about our financing options. I understand its a tough economy and market for car dealers right now, but I can't do business with a place that embraces such dishonest sales tactics. Every time I tried to get a straight answer about something, they would go all "Boiler Room" on us and change the question to try to get us to say "yes" to something, anything. Maybe they get better margins on sales with that approach, but we're the kind of people that seek to become repeat customers if we're treated well, and are quick to share positive and negative experiences with local businesses. McCarthy didn't just lose one sale - they lost multiple potential sales down the road from us and people we would have referred to them that now will be referred elsewhere. The only positive things I can say our this dealer is we knew what price to ask for at another dealer for a similar car, and appreciated more how well we were treated at the place we eventually bought from. More

In the four years my wife has had her 2008 Hyundai Sonata, she has had the following issues: 1. At 40,000 miles in August 2010, the first engine was replaced – after two weeks of delays and lack of Sonata, she has had the following issues: 1. At 40,000 miles in August 2010, the first engine was replaced – after two weeks of delays and lack of communication by the dealership she bought it from – McCarthy Hyundai of Olathe, KS. It took a regional representative to come to the dealership, inspect the engine and see the mechanical defect that caused the problem in the first engine resulting in its replacement. 2. In January 2012, at approximately 58, 000 miles on the vehicle, the entire transmission was replaced. This time McCarthy Hyundai of Olathe, KS would not honor the warranty and stated this was an issue of abuse and neglect. This is despite our proof of regular, documented maintenance on the vehicle. Please refer to case 4697168; VIN 5NPEU46C38H342141 3. At 61,000 miles in June 2012 we are now forced to again to bring the vehicle back to McCarthy Hyundai of Olathe, KS to have the engine inspected because there are now metal shavings in the oil pan. Once again we have documented maintenance work on the vehicle showing oil changes at regular intervals of 4 months which corresponds to my wife’s driving pattern of 3,000 per those four months. We will NEVR deal with McCarthy Auto group again. More

I visited this dealership twice to try to buy a car and was completely given the run around both times. They refused to even put me on a list to call me to let me know when the car I wanted came in and eve was completely given the run around both times. They refused to even put me on a list to call me to let me know when the car I wanted came in and even claimed that they may never get any more into inventory (I was looking for a 2012 model in September 2011), really??? They were only interested in selling me the car that they wanted to sell me that day and getting the one I wanted seemed to be a major inconvenience to them. At certain points they were just outright lying to me. In short, in spite of my best efforts they basically refused to sell me a car. The good news is that Shawnee Mission Hyundai was more than happy to help me. More

We purchased a 2012 Hyundai Elantra on July !2. Our salesperson was the internet manager Kim Warner. He went the extra mile to locate the color and package that my wife wanted. He has been very respons salesperson was the internet manager Kim Warner. He went the extra mile to locate the color and package that my wife wanted. He has been very responsive in taking my calls and answering my questions. We haven't driven the car enough to comment on performance.Thus can't comment on the service department. The only negative is the tire mobility kit. I am told that Hyundai is working on replacing it with a spare tire.As far as price as goes, paid sticker plus admin fee- thus OK. Jerry Frantz More

I was lied to about them trying to call me back as they did not even have my phone number and I checked my phone to be certain and sure enough, no call from them. They kept my drivers license and when I r did not even have my phone number and I checked my phone to be certain and sure enough, no call from them. They kept my drivers license and when I returned in my new car from Shawnee Mission Hyundai, I was lied to again by them telling me they could get me the same car I just bought for 600 less. I feel as though this was a really bad move on their part as they could not even match the price I was getting just hours ago. I was then confronted by a salesman who had just walked in the door asking who's brand new Sonata with 30 day tags from SM Hyundai was sitting out front with a dent in it!!!!! There was no dent in my car or someone would have had a dent in their head! I don't know who these arrogant poor salesman think they are but I highly recommend NOT even looking at a car at this dealership! This was the worst experience I have ever had with a car dealership. Please take my advice and overlook this dealership when in the market for a Hyundai. Love my '12 Sonata and got excellent service from Shawnee Mission Hyundai! More

I believe I was assigned the wrong sales person. Also when I visited the dealership another sales person told me that my situation would be best to even wait on a test drive. I did not hear back from an when I visited the dealership another sales person told me that my situation would be best to even wait on a test drive. I did not hear back from anyone for two days, so I went to Shawnee Mission Hyundai and had a very good experience for my purchase. More

I am a retired retail store manager and was in retailing over 33 years so I feel I am qualified to give an unbiased opinion to the enclosed survey. I visited McCarthy Hyundai on recommendation of a cust over 33 years so I feel I am qualified to give an unbiased opinion to the enclosed survey. I visited McCarthy Hyundai on recommendation of a customer of theirs, a very satisfied one. Mr Terrence, salesman and Mr Alan Hinderer, manager were very professional and adressed any and all issues to my satisfaction during the sales proces. I would recommend this dealership. Clint Jordan More

I have to say my husband doesn't like dealing with dealers and we bought a SUV with in 3 hrs. He was very impressed with our salesman (Chuck,)promptly greeted him, showed us some vehicles and we was o dealers and we bought a SUV with in 3 hrs. He was very impressed with our salesman (Chuck,)promptly greeted him, showed us some vehicles and we was off test driving. My husband was happy with the prices and how quickly the paperwork was all done. The staff there was all very friendly and willing to help us. Since then our daughter was wanting a new vehicle so went right there. I can't say enough on how much patience they had with her. She is very hard to please but they spent so much time with her, explaining things to and looking for a vehicle that fit her needs, wants and price. I have to say she was very HAPPY after we left. Thank you everyone. More

In the purchase of our 2011 Sonata, it was a very pleasant experience working with Terrance McConnell. He is a very knowledgeable and professional sales person and I would highly recommend him to al pleasant experience working with Terrance McConnell. He is a very knowledgeable and professional sales person and I would highly recommend him to all my friends and acquaintances. His ability to help in all situations is very admirable and greatly appreciated. Robert L. (Bob) Brown More

My sister and I are young professionals and both needed new cars at the same time, but were dreading the process. From the minute we walked in the door, the Hyundai team made us feel like family and answer new cars at the same time, but were dreading the process. From the minute we walked in the door, the Hyundai team made us feel like family and answered all of our questions with patience and honesty. We both had different criteria for what we wanted in a new set of wheels and they delivered everything we were looking for, plus great service. We were in and out quickly, but had a hard time leaving because we so enjoyed talking to Dale, Kim, and Steve. Thank you McCarthy Hyundai for a flawless experience, I will be recommending others to you in the future. More