McCarthy Hyundai

I stumbled across a good deal on a used Elantra on their website. I noticed when I visited the store that the price on the window was higher than the price listed on the dealer website, but I decided not t website. I noticed when I visited the store that the price on the window was higher than the price listed on the dealer website, but I decided not to voice that I knew that until price negotiations happened. I wanted to see if I'd have to fight for that price or if they'd volunteer it. Chris (Blue Springs location) greeted me on the lot and was quite friendly. Turns out he's a motorcycle guy, like myself. I can say that during my entire visit and test drive, never once did Chris make me feel pressured. This is hugely appreciated. When it got to price negotiation time, I waited to see if Chris worked up a deal for me at the (higher) price on the window or the lower advertised web price. Without my mentioning that I had seen the lower web price, Chris volunteered that there was a web special price that was lower than the window price. I was pleased to see that he was up front about this without me having to go there myself. I made an offer slightly lower than the web price, which was accepted. Again, never during the sale process did I get the typical high pressure run-around dealership vibe. Numerous times during my visit, I was offered something to drink by Chris and other staff. Sure enough, when I checked it out, there was a cooler full of drinks in the lounge. A small detail but nice. I later returned to the store to buy an accessory for my "new" car. Chris noticed I was on the lot and came over to greet me. I had my 3-year old with me, and let me tell you, she is a big fan of the Otis Spunkmeyer cookies they have near the parts counter. She later told my wife that we had gone to the Hyundai store and got cookies. Looks like you guys are doing OK with the future Hyundai drivers. LOL. Good job. I am a pretty critical person, and I guess if you're going to be critical of bad service, you had better be willing to acknowledge good service as well. Hence taking the time to post this positive comment. Thanks. Matt More

Drove all the way from Omaha, NE because they had the exact car I wanted. I was dreading the experience but Nick made it so simple and quick, I got my girlfriend to go back later to get a car there as w exact car I wanted. I was dreading the experience but Nick made it so simple and quick, I got my girlfriend to go back later to get a car there as well. It was totally painless and Nick was an absolute pleasure to deal with the whole way through. He made sure I was happy with everything. In addition, finance was able to get me a lower rate than what my bank was providing, which was something I didn't think possible. Not only that, but they didn't pester me with stupid add-ons for the car or other useless things you have to say no to. Like I said, totally painless. Of my 4 car buying experiences, this one was hands-down the best one. I will continue to make the trek for future cars. More

I went to another DEALERSHIP in Kansas to buy a vehicle and after 2 hours of wasting my time, I drove a little further. It took me about 10 mins to get there and I was shocked at how diffrent they were. and after 2 hours of wasting my time, I drove a little further. It took me about 10 mins to get there and I was shocked at how diffrent they were. Everyone seemed to care. They didn't try to get me to buy something I didn't want and they gave me options. I would have to say that if anyone I know wants a new Hyundai that they will drive another 10 mins because the serves was worth it. More

I bought an Elantra GT there. The staff was very friendly. I don't really know what other people mean. Jeremy was very friendly and genuinely interested in helping me. Totally painless. friendly. I don't really know what other people mean. Jeremy was very friendly and genuinely interested in helping me. Totally painless. More

Nick was very thorough and went above and beyond, to make sure we were 100% satisfied with everything! We felt very relaxed and comfortable with Hyundai, and will definitely be doing business with them again sure we were 100% satisfied with everything! We felt very relaxed and comfortable with Hyundai, and will definitely be doing business with them again. More

Very unprofessional and dishonest salesmen! Wrote prices down on a piece of paper with no explanations. Tried to sell us a car at an 8% interest rate. Didn't have the car we wanted. Jeremy talked very conde down on a piece of paper with no explanations. Tried to sell us a car at an 8% interest rate. Didn't have the car we wanted. Jeremy talked very condescendingly to us. He became a little bit nicer once we agreed to buy a car. When we went to get our paperwork that we had to submit to sign the papers, we stopped by Shawnee Mission Hyundai just to see, and had a completely different experience. What angered me is that Jeremy lied to us about everything from financing to bank interest rates to even the availability of the car we wanted. Not to mention....the car that we were discussing to buy was sold while we were discussing it. So, he had to "contract" another one for us. Once they lost our trust on all the other things, who knows what else they lied to us about. If you want to buy a car, go to Shawnee Mission Hyundai. McCarthy will just rip you off, play mind games, and make your car buying experience extremely stressful!!! Also, this was our third time going there. The first few times we went, we talked with a guy named Alex who seemed to be much more honest and straightforward. Funny thing is...third time we went, we got Terrence who didn't know what he was doing and kept referring everything to Jeremy. And...they told us Alex didn't work there anymore...hmmm, now I wonder why! More

My Husband and I have now leased 2 cars from McCarthy Hyundai in Olathe, and will continue to do so. Our recent visit was to see what they could do for us to trade in mid-lease for a car with more opti Hyundai in Olathe, and will continue to do so. Our recent visit was to see what they could do for us to trade in mid-lease for a car with more options. I contacted Nick Brummel before hand with our stipulations and what we wanted. He talked to his manager and to us to come on in, we were a bit skeptical, but, Nick kept his word and got us even more than we wanted for the money we wanted to spend(we recommend you shoot him an email, or call the receptionist to make an appointment with him, he really worked to get us what we wanted) . We were more than thrilled, we were looking to just upgrade to a Elantra Limited and got in to a loaded Sonata Hybrid. Again soooo happy with the service and all of the help we got. Nick was great and took his time with us and did not pressure us into anything we didn't want or couldn't afford. If you are looking to get a New Hyundai don't go to any other Hyundai dealerships in Kansas City. McCarthy has the best inventory and really work to get to your target price. We 100% recommend you make an appointment with McCarthy Hyundai! More

Awful experience at this dealership. Very Awful experience at this dealership. Very unprofessional atmosphere, the car attendants kept moving around the cars on the sales floor which blew a Awful experience at this dealership. Very unprofessional atmosphere, the car attendants kept moving around the cars on the sales floor which blew all kinds of exhaust fumes into the offices where customers are waiting, and the salesperson just made us wait forever while he shot the breeze with the other salespeople. Overall, I left with the impression that this dealership could not care less about me as a customer and just wanted to hurry up and add some $$$ to their dry-erase sales board. Maybe you guys should just pipe in the scene from Glengarry Glen Ross onto a bunch of monitors and create an echo chamber that blares: coffee is for closers! Unfortunately, this dealership lost my business over a trivial $100 discrepancy and seemed completely content to lose me as a customer forever. Glad I got to see the true colors before going any further with this one. Will not be back and would recommend avoiding this place. More

A lot of deceit and dishonesty from beginning to end. We were upfront about our interest in car being tied to financing, but we kept getting steered to salespeople. We were told we had been preapproved fo were upfront about our interest in car being tied to financing, but we kept getting steered to salespeople. We were told we had been preapproved for promotional financing, but it turned out no formal submission for financing approval had taken place. We asked to test drive an Elantra, but our saleman "couldn't find" one with the trim package we wanted so he had us drive one with much more expensive options than we wanted or needed. When we sat down to negotiate, they produced a printout of the invoice price and MSRP that did not include a $995 add-on paint/interior warranty, so they were quoting numbers a $1000 lower than the actual price we would pay, and that didn't include other unmentioned costs like administrative fees and sales tax. So they were throwing out numbers a few thousand lower than the price they were actually offering. After working through that BS and getting them to come down on price, we got the runaround on financing. After being told we were pre-approved at promotional financing, they came back at quoted interest rates two full points higher than what had been promised at the start, and they kept trying to steer us to a 72-month loan when we were explicit from first contact we were only interested in 36- or 48-mouth loans. We finally gave up and took our business elsewhere. After meeting with another Hyundai dealer, we discovered McCarthy had never submitted our financial information to Hyundai's corporate finance department - Hyundai's internal finance can't offer different rates to different dealers, so any record of a customer being submitted to Hyundai finance is on record for all Hyundai dealers nationwide, and there was no record of us. So it turns out we gave them a lot of sensitive personal information at no benefit to us. They flat-out lied to our faces, through e-mails, and over the phone about our financing options. I understand its a tough economy and market for car dealers right now, but I can't do business with a place that embraces such dishonest sales tactics. Every time I tried to get a straight answer about something, they would go all "Boiler Room" on us and change the question to try to get us to say "yes" to something, anything. Maybe they get better margins on sales with that approach, but we're the kind of people that seek to become repeat customers if we're treated well, and are quick to share positive and negative experiences with local businesses. McCarthy didn't just lose one sale - they lost multiple potential sales down the road from us and people we would have referred to them that now will be referred elsewhere. The only positive things I can say our this dealer is we knew what price to ask for at another dealer for a similar car, and appreciated more how well we were treated at the place we eventually bought from. More