McCarthy Hyundai

My overall buying experience at McCarthy Olathe Hyundai was below average. The store is not in good condition and is not taken care of. This caused me to feel the dealership was not reputable. In a span of was below average. The store is not in good condition and is not taken care of. This caused me to feel the dealership was not reputable. In a span of 3 days, I was passed around to 3 different Salespeople and two different General Managers. This lack of consistency was not only confusing and frustrating, but there was also a lack of concern or professionalism when I brought this to the staff members attention. Between calls, texts and emails, it was difficult to get ahold of someone to answer some of my questions and I had to repeat myself several times, as I was passed around to several staff members. There was a lack of communication between the staff and there was not a sense of urgency. Staff would sit on the counters, or be unprofessionally dressed and this gave a very laid back, lazy impression. I ended up getting a pretty good deal on my car. But it was not without significant haggling and back and forth with the staff. Overall ok with the experience. More

Michaella is awesome! She followed up with us and made sure we got the best price. She followed up with us and made sure we got the best price. More

Harper did a wonderful job in helping me buy a car. He was very polite and knowledgeable and I really appreciated him!! He was very polite and knowledgeable and I really appreciated him!! More

Friendly and attentive. Listened and quickly responded to questions and requests. Great experience and helpful follow up. Listened and quickly responded to questions and requests. Great experience and helpful follow up. More

Very friendly. Answered all my questions. Helped with any info I need. Great warranty on the car. Answered all my questions. Helped with any info I need. Great warranty on the car. More

Jamie was great! Financial good until blindsided by extra warranty. We thought he was explaining the warranty, but it was an extra one. We ended up with extra warran Financial good until blindsided by extra warranty. We thought he was explaining the warranty, but it was an extra one. We ended up with extra warranty and an additional almost $7,000 on loan. Scare tactics worked! More

I had a positive experience when I looked at a used truck. I have a cold, so have not been able to get back in person. I’m hoping I can get there directly after Christmas. truck. I have a cold, so have not been able to get back in person. I’m hoping I can get there directly after Christmas. More

The dealership was slow as we arrived late morning. Several salesman sitting around a desk. We were greeted quickly and requested a few test drives. Overall a very good experience until time to delive Several salesman sitting around a desk. We were greeted quickly and requested a few test drives. Overall a very good experience until time to deliver the vehicle. (About a three hour process that went by quickly) Friendly and attentive through the test drives and finding a vehicle we liked. Very nice salesperson. We found a vehicle and negotiated a deal. We went through financing and left for lunch while they cleaned the car and prepped it for delivery. The finance manager was very friendly, knowledgeable and provided information about some perks we were unaware of. When we came back from lunch, about an hour had passed, the men were all still sitting around the desk and the salesman stood up, handed me the keys, pointed to where the car was parked and sat back down with his friends. There was no delivery review of the vehicle. The car was pretty clean inside, outside they had run it though a car wash but not dried it off. There were frozen pellets all throughout the outside and the doors were all frozen shut. I would recommend the salesman, the dealership and overall happy but felt they had an opportunity to finish it up and get an outstanding review rather than an ordinary one. More

The purchase itself was fine. I knew which car I wanted so there was no need for them to convince me. The price on the other hand was not what I expected. It’s clearly a bait I knew which car I wanted so there was no need for them to convince me. The price on the other hand was not what I expected. It’s clearly a bait and switch. They add a $1499 fee for things that you won’t need or ever use. But you only know that fee if you search for it. When comparing prices with other dealers, just be aware of this. Their price will be $1499 higher. If it wasn’t a bait and switch, the price would just include the $1499. You can’t convince me otherwise. More