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McCarthy Hyundai
Olathe, KS
440 Reviews
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Showing 440 reviews
January 08, 2018
Sub par service I made an appt 8:30am to have my car repaired for sputtering and losing power. The day of the appt. I could not drive the car in so I called Mccarthy I made an appt 8:30am to have my car repaired for sputtering and losing power. The day of the appt. I could not drive the car in so I called Mccarthy for a tow and let them know it would be late for the appt. The car arrived at the shop at 10am. I called to confirm they had the car, they had not checked it in yet. I told them I had an appt so it should still get checked in in a timely manner. My car was not checked in until 3pm. They could not get the car fixed that day. The next day I called bright and early only to receive a return call 2 hours later. The car would not get fixed and now we were into the weekend. My service rep said I could come pick up the car for the weekend - oh, but wait - it had to be towed to the lot. I went to get a loaner which was full of pet hair, uncleaned inside and out and had right fender damage. I reached out to the service manager who apologized profusely and let me know he was on top of it. He would have the part overnights in. The next day I called and left a message for the service manager. He did not return my call so I called again. He called back and told me 'he failed me' for not calling back. He would give me a break on my labor - oh but wait, my car was under warranty. The overnighted part was not in and would not be in until the next day. So I called again on the following day. The part was in and the car would be ready. I called at 1pm. The car would be ready at 2pm. I showed up at 3pm and the service rep had to find my car and get it ready. Walked out at 4pm with my car. No one I dealt with in the entire transaction was service oriented. No one knew what was going on or seemed to care. I won't be back. More
by Cgur
Employees Worked With
Ryan - Service Manager, Felix Moreno
December 07, 2017
Great place to go Terrence was wonderful to work with and answered my questions to my satisfaction. The team was instrumental in my purchase. Thank you McCarthy Olathe Terrence was wonderful to work with and answered my questions to my satisfaction. The team was instrumental in my purchase. Thank you McCarthy Olathe Hyundai! More
by rwissel2000
Verified CustomerEmployees Worked With
Terrence McConnell
December 07, 2017
Easy Experience My first car buying experience was very painless. Terrence was very low pressure and helps you make an informed decision. I was able to leave with the My first car buying experience was very painless. Terrence was very low pressure and helps you make an informed decision. I was able to leave with the car I wanted within a couple of hours after arriving at the dealership. More
by tannemiddle
Employees Worked With
Terrence McConnell
December 07, 2017
Great car buying experience I purchased a 2018 Sonata and had a very good experience. We negotiated a fair price via email and the trade in offer was acceptable the first time. I purchased a 2018 Sonata and had a very good experience. We negotiated a fair price via email and the trade in offer was acceptable the first time. However, the best part was in the finance department. A task that took 1-2 hours during my previous purchase took less than 30 minutes this time due to a new paperless system they have started to use. It was fantastic and all my documents are on a thumb drive. If you are looking for a Hyundai, I definitely recommend you try McCarthy. This is my seventh purchase from them and the service department is fantastic as well. More
by dbrack
Employees Worked With
Carl Campbell
December 02, 2017
Satisfied Returning Customer I purchased my third straight Hyundai in twelve years from McCarthy Hyundai. There is not a reason for me to shop anywhere else. They have a well-stoc I purchased my third straight Hyundai in twelve years from McCarthy Hyundai. There is not a reason for me to shop anywhere else. They have a well-stocked fleet to choose from and offer superb customer service. More
by debrairene1
Employees Worked With
Carl Campbell
December 02, 2017
Great Customer Service! I am very please with Hyundai. This is the third one i have personally owned and driven. After driving several different models and making the purchas I am very please with Hyundai. This is the third one i have personally owned and driven. After driving several different models and making the purchase, our sales rep, Terrence McConnell, remembered our wish list and our past experience. We had once again walked out without remote start on our new car! Knowing that was on our "Must Have" list and a past experience at the same dealer, Terrance called and offered to have remote start put on my car at no cost! I can't thank Terrence and Hyundai enough! Definitely one happy customer! More
by favsmiles
Employees Worked With
Terrence McConnell
November 25, 2017
hello 6 hyundais from this dealership. always cool. great deals. great cars. great service. just dont expect a statue erected for loyalty. ha. ha. ser 6 hyundais from this dealership. always cool. great deals. great cars. great service. just dont expect a statue erected for loyalty. ha. ha. seriously. good folks, good deals, great cars. More
by skcsgoose1
November 23, 2017
Toms review We were very pleased with Carl Campbell, our salesman and with the gentleman who went over the financing. I am very pleased with the cat We were very pleased with Carl Campbell, our salesman and with the gentleman who went over the financing. I am very pleased with the cat More
by tomthomas128
November 18, 2017
excellant car buying experiene My sales person was Terrance McConnell from which I have bought 2 2017 hyundai elantras from. Terrance was very courteous as well as very professional My sales person was Terrance McConnell from which I have bought 2 2017 hyundai elantras from. Terrance was very courteous as well as very professional and took care of all my questions and concerns. One of the best sales experiences that I have ever had More
by dkabel
Employees Worked With
Terrence McConnell
November 08, 2017
McCarthy Hyundai This is the second time I have bought a new vehicle from McCarthy. I have always enjoyed the experience and the level of professionalism. I will conti This is the second time I have bought a new vehicle from McCarthy. I have always enjoyed the experience and the level of professionalism. I will continue to recommend them to everyone that is looking for a new car More
by josephvandriver
Employees Worked With
Clark
