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McCarthy Chevrolet Lee's Summit

Lee Summit, MO

3.9
381 Reviews

945 Southeast Oldham Parkway

Lee Summit, MO

64081

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Showing 381 reviews

February 07, 2019

I got exactly what I wanted! I came in looking for a truck I found online but it was already sold. They helped me find an even better truck in my price range and I drove out of th More

by silveREDo
Recommend Dealer
Yes
Employees Worked With
Mike Nguyen , Mike Lesher
Feb 08, 2019 -

McCarthy Chevrolet Lee's Summit responded

We are so pleased to hear that we could provide you with an even better experience than what you expected! Thank you so much for the wonderful review. We appreciate your business and look forward to your next visit.

February 05, 2019

An Amazing Experience My experience was amazing as soon as I walked through the front door. Walter my Salesman was very polite and answered all of my questions. I would de More

by Baj7687
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Jones, Jenise Isaak
Feb 06, 2019 -

McCarthy Chevrolet Lee's Summit responded

Thanks for taking the time to share your experience! We were happy to help you during every step of the process and ensure that you were satisfied. We appreciate your business and look forward to your next visit.

February 01, 2019

Best experience I have had out of 13 vehicle purchases Amazing experience. Ask for Charlie Trumps if you are looking to buy, sell, or trade. Jason in collision was also above and beyond helpful with anot More

by HulkSmash22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Trumps, Jason in Collision
Feb 04, 2019 -

McCarthy Chevrolet Lee's Summit responded

We're so glad to hear it! Thanks for the wonderful review. We're happy to hear that our team is providing you with such excellent customer service.

January 31, 2019

Proud to be in the McCarthy Family! We’ve done business with McCarthy multiple times now, every single experience has been a good one. Our salesman Charlie always does his best to make s More

by mrsLizNix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Trumps
Feb 01, 2019 -

McCarthy Chevrolet Lee's Summit responded

Wow, thank you for the fantastic review! We are delighted to hear about your experience and appreciate your loyalty.

January 31, 2019

Another satisfied customer Always .. always!!! A great experience with service and sales at McCarthey Chevrolet Lee’s Summit 👍🏼 Please Keep Charle Trumps around to making ca More

by 1chevyGuy
Recommend Dealer
Yes
Employees Worked With
Jake Karney, Ashley Meisberger, Tabitha Anderson
Feb 01, 2019 -

McCarthy Chevrolet Lee's Summit responded

We're thrilled to hear it! Thank you for the kind words.

January 30, 2019

Great Dillon Hoffmann great service advisor. He was very fast and did not waste any time getting my car done. I will go back to him every time. More

by Hoffmanntriston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dillon Hoffmann
Jan 31, 2019 -

McCarthy Chevrolet Lee's Summit responded

Thanks for the great review! We appreciate you.

January 22, 2019

Terrible sales manager I would like to start by saying that the salesman I worked with, Mike L. was great to work with and very accommodating. However, the problem occurred More

by Test
Recommend Dealer
No
Employees Worked With
Mike Lesher
December 27, 2018

Second chance Our first experience with this dealership was not a good one. we gave them a second chance and we question if the work was done the right way again. More

by Dran84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jan 04, 2019 -

McCarthy Chevrolet Lee's Summit responded

Hello, we are disappointed to hear about your recent experience at our dealership and apologize as this is not the level of customer service we promote at McCarthy. We take our customer satisfaction very seriously, and would like to understand any concerns you may have. Please contact our Service Manager, Scott Bailey as he wants to address and resolve these concerns. He may be reached via email at, sbailey@kccars.com or via phone at 816-356-6610. Thank you for your patience.

December 03, 2018

Treats loyal customer's poorly I take all five of my GM vehicles here for service for years and they refused to give me a part number over some new stupid non customer friendly poli More

by Geo-man123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Scholtz, Jake Karney, Mike St. John, Mike Turcotte, Chris Lee
Dec 04, 2018 -

McCarthy Chevrolet Lee's Summit responded

Hello, we're sorry for any inconvenience you may have faced, however, it is our McCarthy policy not to provide parts numbers to customers. Should you wish to discuss anything further, please feel free to reach out to me directly via email at kkramer@mccarthyautogroup.com. Thank You, Karl A. Kramer, Communications Director / McCarthy Auto Group

Dec 04, 2018 -

Geo-man123 responded

The point being is liability exist as part of doing business with anyone on anything and the idea that refusing to do something that is not only common in the automotive industry but all industries that sell serviceable products is quite frankly dumb and I will not tolerate it. I need a dealership that will be my one stop shop for everything and if you think it's ok to play games and make me get part numbers from Molle Chevrolet then that is where I will start going. I have spent many years using your dealership for pretty much any of my service needs on all my vehicles and if this is how you treat people that have been as loyal as I have been then forget it. When I get back in town I will pick up my GM vehicle at your dealership and I won't be back. I will edit all my reviews online from five stars to one at your dealers request. I think if you are going to let liability scare you out of doing your job then maybe just not selling or servicing vehicles will eliminate complete liability and should be done. Thanks for not caring and goodbye.

December 03, 2018

Dylan is great! Just starting to look for a different vehicle. Dylan was very informative and great to work with! When I'm ready to buy, I will return here. More

by carey1001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Ogron
Dec 04, 2018 -

McCarthy Chevrolet Lee's Summit responded

Hello, thank you for the wonderful review and kind words about Dylan. We appreciate your visit and look forward to seeing you back again soon!

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