McCarthy Auto World - Service Center

Great customer service when having my car’s oil changed. The appointment was completed in a timely mannner The appointment was completed in a timely mannner More

Great dealership to come in and buy a car or truck . The service is great and the people are knowledgeable . Keep up the good work McCarthy Auto world The service is great and the people are knowledgeable . Keep up the good work McCarthy Auto world More

Great experience! Sally is a Great Sales gal! I went in to see one car and I came out leasing different car! Sally was our sales rep. and she was great, answered all my questions so I could unders I went in to see one car and I came out leasing different car! Sally was our sales rep. and she was great, answered all my questions so I could understand easily. It didn't take all night to get my new ride. Best experience dealing with a car dealership I ever had! More

Well..I show up for an alignment and get the answer that "we can't do an alignment because your inner tie rods are loose." I say ok, give me my vehicle back and I will return to get it done. After going hom "we can't do an alignment because your inner tie rods are loose." I say ok, give me my vehicle back and I will return to get it done. After going home and checking the rods myself I come to the conclusion that they are not bad. I also called a friend of mine that is a GM tech to come over and check them. He said they were fine and that there is no reason as to why they should have said they were loose. So with that said I didn't replace anything and brought it back to them. Upon returning I was asked by the service associate if I replaced them, I said yes, (but I didn't). He said we will take care of you. So after an hour and a half of waiting the service guy comes out and says you are good to go. I pay $70 and leave expecting my vehicle to be aligned. Well........that was not the case. There is no reason I should be going down highway 10 and have my steering wheel 15 degrees to the left going straight. Even on a right hand curve on the interstate my wheel is still turned to the left. The interesting thing here is that they told me my inner tie rods were loose and that they could not do the alignment and that I bring it back without doing anything to it and they supposedly aligned it. Obviously there was nothing wrong with my rods and to be honest I don't think they aligned it since they charged $70 and I needed all three adjustments (Camber, Caster and toe) done. This place is a rip off. Every time I go there they say something is wrong with my vehicle even though I am not bringing it there for that problem. Plus when I got back the invoice for the supposed work done the odometer reading on the paperwork was more than 100,000 miles off. Nice way to tell a customer that the work isn't warrantied anymore if something went wrong due to miles. More

Brough my car in for service. Was quoted nearly $3000 for various repairs. Declined service and paid the $150 diagnoctic fee. Took my car to a different mechanic, who told me half the repairs McCarthy mechan various repairs. Declined service and paid the $150 diagnoctic fee. Took my car to a different mechanic, who told me half the repairs McCarthy mechanics told me were vital were not necessary (including the repairs indicated by the $150 diagnostic). New mechanic did repairs for about $600. More

First time in for service. Charged us for diagnosis that was not done. More worried about the money than the customers request. On December 7, 2010, I brought my vehicle to McCarthy’s Service Department to was not done. More worried about the money than the customers request. On December 7, 2010, I brought my vehicle to McCarthy’s Service Department to have the Transfer Case Control Module replaced and programmed. I also brought the GM Service Bulletin #02-04-21-006E to show this needed to be completed. Prior to my visit, I read the Bulletin and checked for codes on my 2002 GMC Envoy and found the code C0550. I determined the vehicle needed a Transfer Case Control Module and reprogramming because of the sentence on the second page of the bulletin that says “For 2002 model year, the TCCM must be replaced and reprogrammed”. On December 8 2010, Doug left a voicemail indicating his best technician diagnosed the problem and referenced the bulletin. The TCCM needs to be replaced and reprogrammed. Since this is what I already told Doug when I brought the vehicle in, I questioned the diagnosis charge. As a result of the conversation with Doug it was obvious I was going to incur a diagnosis charge of $125.10. I did not let them replace the TCCM I gave a bad rating because I feel ripped off for $125 There was no diagnosis needed More

I bought a new 2008 GMC Sierra 2500HD from this dealer a couple years ago. In fact, it was my 5th new vehicle in 5 years purchased from this same dealer. My experience with this vehicle has been less than couple years ago. In fact, it was my 5th new vehicle in 5 years purchased from this same dealer. My experience with this vehicle has been less than positive. I have had this truck in for warranty work twice (both power door locks failed, one at a time), and 2 recalls. On the last service visit, they returned my vehicle to me completely full of water spots. They ran it through the wash, and never dried it. Not a huge deal, but irritating. I called the service guy about it, and then emailed some pictures of the truck to him. They were very apologetic. Fine. No harm no foul. My suggestion to the dealer is either fix your car wash so it doesn't leave big white water spots, or simply do not offer to wash my car. Otherwise, the service visit was good. They were not able to find a solution to the transmission problem, but after a lot of research, it sounds like more of a design and engineering issue than a defect on this specific vehicle. They did offer to set up another service visit to take the truck on an extended drive in order to diagnose the problem further. I decided to trade the vehicle in instead. Problem solved. More