Mazda of Wesley Chapel

Mazda of Wesley Chapel responded

Susan, I'm really sorry to read about your experience. It's important for us that our customers feel they're getting the best deal possible and it seems we've fallen short in this instance. We'd like to understand more about what happened so we can improve moving forward - if you could reach out directly when convenient, that would be greatly appreciated. Thank you, Karim Hamdar - General Sales Manager - karimhamdar@lithia.com

bocasue responded

Thank You for your response, While emailing with Terri Blake on Sat, Feb 24, 4:55 PM. Mazda of Wesley Chapel Sun, Feb 25, 11:09 AM This is Alexis at Mazda of Wesley Chapel. Thank you for your interest in the 2024 Mazda CX-30. She sent the link to the credit application: I applied immediately, Then I got a "lease Quote" (take note of the VIN #) I also received other quotes just from going onto their websiteS 2024 Mazda CX-30----$30,200 VIN: 3MVDMBCM6RM636057 Stock #: RM636057 I received several emails about the VIN above but I was not shown that, of course it was sold. So they changed me to the next level up which I couldn't afford, but SALES wants to make their commission so I was sort of convinced to up the CX30 model. After discussing and uncomfortable with my choices, his convincing worked. Now I'm in a lease I can't afford, Best Regards, Terri Blake Sales Manager Assistant Here is the original email to Alexis 1. Although I wanted Blue I hate the color it's so dark seems black 2. The VIN # on the attached copy and the USB I was given are both different from what's on the car. 3. When I was told a particular CX30 auto was available I got in my car & BAM I was there... but the car wasn't 4. I was told that particular CX-30 just got sold just before I got there (how convenient) 5. Therefore I was convinced that the upgraded version is better for just a little more $$ --- yada, yada, yada 6. I complained that I couldn't go higher in price and couldn't put more money down. I put $1000 7. The copy attached shows what prices and down payments. My payment is far above that 8. It says no cash down, I'm paying $380 - I put down $1,000 . I don't see that. I'm extraordinarily upset about how this agreement was put together. I can't pay $380 a month My Husband just passed away in February and he did these things. This is the offer I was interested in, which was never offered 2024 Mazda CX-30 2.5 S (AWD / Automatic Transmission) LEASE OFFER $239 / MONTH ESTIMATE PAYMENT $239 a month / 36 months $2,999 due at lease signing. 10,000 miles/year. No security deposit required. Monthly payment includes $650 acquisition fee. Excludes tax, title, license, and dealer options and charges. I FEEL USED --- I'm sure you can't do anything about it, but i wanted you to know that I'm an unhappy customer. Thank you for your message,. I'll make sure to look into who you've been in contact with over the past few days. Rest assured, we'll get back to you as soon as possible to continue assisting you with your inquiries. We appreciate your patience and interest in Mazda of Wesley Chapel. Best Regards, Terri Blake NOTHING DONE Dear Susan, I'm truly sorry to hear about your dissatisfaction and the difficulties you've been facing. I understand that this is a challenging time for you and I want to assure you that we take your concerns seriously. We will look into the issues you've mentioned, including the car color, VIN discrepancies, and the financial aspects of your agreement. We value you as a customer and your satisfaction is our top priority. We will do our best to address these issues and ensure that you have a better experience moving forward. Please bear with us while we review your case. Thank you for bringing this to our attention. Best Regards, Terri Blake NOTHING We appreciate your feedback and understand your concerns about the Mazda CX-30 lease offer. We're committed to providing the best possible service and ensuring our customers have all the information they need. We'll look into this matter and ensure that all available options are presented to you in the future. Thank you for your patience and understanding. Best Regards, Terri Blake NOTHING WOULD you please give me a call 352-848-9141 You're welcome! We understand how important this is for you and we're committed to making things right. We'll be in touch with updates as soon as we have more information. In the meantime, if you have any other concerns or questions, please don't hesitate to reach out. We're here to help! Best Regards, Terri Blake NEVER CALLED ME I'm sorry to keep bothering you, but I'm having a PANIC ATTACK wondering what's going on. If no one can answer this today, the contract will have to be voided with so many errors. Thank you for reaching out. We understand your concerns and are committed to providing you with the best service. I will pass your contact number to the appropriate team member who will be in touch to discuss the lease offer for the Mazda CX-30. We appreciate your patience and understanding. Terri Blake NOTHING Good Afternoon Terri & Alexis Terri, your email to me attached said that you would look into the issues. I haven't heard anything, So I went to the Dealership in Wesley Chapel this morning. This was a joke. I expected to be taken care of as you say in your email. It was well known I was all about price. So now they tell me I have to trade in the Newly Purchased Mazda & take a loss then lease the new one. My mind EXPLODED. You didn't seem to be of any help --- YOUR WORDS TERRI I want to assure you that we take your concerns seriously & financial aspects of your agreement . We value you as a customer and your satisfaction is our top priority. We will do our best to address these issues. I went in this morning to get the following lease promo. They said I have to trade the one I just bought and lose money. So my question is in what way are YOU helping me out. Alexis too.. This is the promotion I want without having to "trade in" and lose $5000..... So.... how are you & Alexis doing your best to value me as a customer and my satisfaction is top priority. 2024 MAZDA CX-30 2024 Mazda CX-30 2.5 S (AWD / Automatic Transmission) LEASE OFFER $239 / MONTH ESTIMATE PAYMENT $239 a month / 36 months $2,999 due at lease signing They want me to "TRADE IN" the new CX30 I just leased .... Terri Blake I'm sorry to keep bothering you, but I'm having a PANIC ATTACK wondering what's going on. If no one can answer this today, the contract will have to be voided with so many errors. Thank you for reaching out. We understand your concerns and are committed to providing you with the best service. I will pass your contact number to the appropriate team member who will be in touch to discuss the lease offer for the Mazda CX-30. We appreciate your patience and understanding. ANOTHER GENERIC TERRI LETTER I'M IMPRESSED/ I understand your frustration and I'm sorry to hear about your experience. We truly value you as a customer and your satisfaction is indeed our top priority. I assure you that your concerns are being taken seriously. I will escalate this matter to our team to ensure that your concerns are addressed appropriately. We appreciate your patience and understanding in this matter. Please feel free to reach out if you have any other questions or concerns. Best Regards, Terri Blake NOTHING Now there's a new game in town. Seems like I have to sell you back my month old Mazda CX30 before I can move forward with another lease, I think this is ridiculous. This is not what I asked for. I asked for my problem to be solved. Not for my problem to be more by having to sell my car to you. This is ridiculous. There are ways that this can be worked out. I was talked into a car that I didn't want. I don't want to go through the whole thing again but if you need me to send you that email I will but I need to have a car and I need to know that I'm not going to be paying $380 for it. So don't tell me that you're going to fix it and take care of it for me. Take care of everything for me but in the meantime you haven't done a thing. All I wanted to do is have my payments under $350 and I've been to enough Dealerships to know that's hard to do, B U T NO RESPONSE I;ve leased cars for 20 years. Toyota, Volks Honda, Nissan and never experienced such disorganization.

Mazda of Wesley Chapel responded

We're so glad to know our team at Mazda of Wesley Chapel was able to provide you with such a positive experience! It's wonderful that Domenech, Jad and Karim were all instrumental in making your car buying process smooth. We appreciate the kind words and recommendation. Safe travels in your new vehicle!

Mazda of Wesley Chapel responded

We here at Mazda are grateful that you chose to shop with us here in Wesley Chapel. We're also excited that you found someone like Charlie who really made your buying experience a pleasure. Just remember him and feel free to share your thoughts and experiences with your family members, friends, and colleagues.

Mazda of Wesley Chapel responded

Thanks for the shout-out! We're glad to know Charlie and our team at Mazda of Wesley Chapel were able to assist you in finding your new car. Enjoy it!

Mazda of Wesley Chapel responded

We're so glad to know that Charlie and Abdullah made your experience at Mazda of Wesley Chapel a memorable one. We appreciate the time you took to share this detailed feedback! Enjoy your new CX 90!

Mazda of Wesley Chapel responded

We're so excited for you and your new 2024 Mazda CX-5 Carbon Edition. Now you can show off your new vehicle and let everyone know where you got it and how you were treated when you purchased your new vehicle.

Mazda of Wesley Chapel responded

We're delighted to know that our team at Mazda of Wesley Chapel made your car buying experience a memorable one! It's great to see how each member contributed positively, from understanding customer needs and explaining documents clearly, to working hard on the financial aspects. We appreciate you choosing us for your new Mazda CX90 purchase - enjoy every mile ahead!

Mazda of Wesley Chapel responded

Thank you for taking the time to review us! Please let us know if there’s anything else that we can do for you in the future.

Mazda of Wesley Chapel responded

Thank you for leaving such a terrific rating! We hope you will come visit our dealership again soon.

Mazda of Wesley Chapel responded

We're delighted to know that Charlie provided you with an awesome experience at Mazda of Wesley Chapel! Thanks for recommending us and don't hesitate to reach out if there's anything else we can do for you.