Mazda of Wesley Chapel

My boyfriend & I were super excited to purchase a car at this location. Our salesperson, Jeremiah, was amazing. He was super helpful, kind, and friendly. We were at this dealership for 3 hours. We needed this location. Our salesperson, Jeremiah, was amazing. He was super helpful, kind, and friendly. We were at this dealership for 3 hours. We needed to finalize details at home in the evening, and the dealership let us know the car was ours to pick up and sign for the next morning. 3 people congratulated us and told us the car was ours. We were so excited! By the time we arrived (at the time we informed the dealership we would be coming to get the car), they had sold it to another person. The general manager decided to sell it to people who had arrived before us, even though previously telling us just hours before that the car was ours. Again, the General Manager who was aware we were en route to purchase the car that was ours sold it to someone else before we arrived. I understand that “holding” a car isn’t possible - however we were told the car was ours. They detailed it and filled it with gas for us. We were having a great experience until this. Jeremiah was phenomenal - the managers are the issue and do not care about you as people…you’re just dollar signs. They didn’t even address us afterwards or try to help us find another vehicle. Don’t come here for reliable and trustworthy business, you won’t find it. More

My experience was a good one. Low pressure , accommodating and a relaxing atmosphere. I got a fair deal and left satisfied. They even got lower financing than my own bank. Josh he Low pressure , accommodating and a relaxing atmosphere. I got a fair deal and left satisfied. They even got lower financing than my own bank. Josh helped me through the process and was a nice young man.100 % recommend him. More

Holy god, run from these people. Stop reading reviews and run. DO NOT DO BUSINESS with these people, there are THOUSANDS of dealerships, pick anyone els. Please! RUN. There is not ro Stop reading reviews and run. DO NOT DO BUSINESS with these people, there are THOUSANDS of dealerships, pick anyone els. Please! RUN. There is not room in this comment box for the whole story. I got away before signing anything. DO NOT DO BUSINESSES HERE. Easily top 1% of evil dealerships in the continental United States. More

Bought a car thru driveway. com -gas, delivered dirty inside and out seats are horrible com -gas, delivered dirty inside and out seats are horrible More

This dealership experience was shockingly bad. Please avoid at all costs. We were lied to in the midst of purchasing a used Subaru, promised they would make it up to us, then proceeded to undercut Please avoid at all costs. We were lied to in the midst of purchasing a used Subaru, promised they would make it up to us, then proceeded to undercut us again. Unfortunately, we will not be getting our Mazda serviced here, nor buying a vehicle from here, and we highly recommend other buyers or anyone getting their Mazda serviced to go elsewhere. This is a dishonest dealership. We leave very disappointed today, with our time wasted. Mazda of Wesley Chapel, do better. More

Sold me a car that had a masked engine light, next day the engine light was on for the aftermarket exhaust. Car had some other minor problems within the 60 day dealer warranty. I scheduled an appointmen the engine light was on for the aftermarket exhaust. Car had some other minor problems within the 60 day dealer warranty. I scheduled an appointment BEFORE the 60 day warranty was up, however they couldn't repair the car until 1 day after the warranty expired and then handed me an estimate for $3,700 for things I didn't even ask to have looked at and said the car was out of warranty. One rear tire in good condition had a slow leak, they recommended replacing both tires and having a wheel alignment for rear tires? Definitely can not recommend the service department or the dealership. More

I strongly advise anyone considering doing business with Harry Arce Jackson at Mazda Wesley Chapel to proceed with extreme caution. The sales process felt anything but transparent. Key details in the sal Harry Arce Jackson at Mazda Wesley Chapel to proceed with extreme caution. The sales process felt anything but transparent. Key details in the sale contract were not clearly disclosed upfront, and the numbers presented during discussions did not align with what appeared in the final paperwork. When you’re making a major financial commitment, you expect honesty and clarity — not confusion and last-minute surprises. A vehicle purchase should never feel like you have to guard yourself from the person selling it to you. The lack of straightforward communication left me feeling completely taken advantage of. More

'm writing this with a heavy and broken heart and I hope someone in the internet community would learn or may be help me. This dealership didn't only live to its reputation but deceitfully scammed me. On 12 someone in the internet community would learn or may be help me. This dealership didn't only live to its reputation but deceitfully scammed me. On 12-17-2025 I bought a used 2016 range rover ,I was excited , ready to gift my ex wife this beautiful car and I trusted the dealership when I was told that the car works flawlessly. Unfortunately since its was hot I didn't check the hit function of the vehicle, I was a fool to trust a dealership with this big name. I was charged 1199 for service change (servicing the vehicle.) , no body in the sales dept told me about an ongoing AC/hit issue that the service dept has order parts for until I called the next day to complain about the hit, Paris the sales person didn't even answer my call. I was history to them not a customer so no concerns all they wanted was money money and money. Few days later , the service dept call informing me about the issue and asked me to bring my car I felt relieved hoping that it will be resolved. They took the car to Range rover and came back saying that it will cost me $5600 to fix that's half of what the cars worth. I called and called nobody answered (I paid cash for the car) now I'm on my own. PLEASE DON'T OVER LOOK THIS REVIEW and fall for these other paid actors posting all these positive reviews. Ignoring other reviews will be at your own risk and you will end up like me going through their lowest reviews now after the fact. This scam is a culture at this dealerhship , I wasn't expecting a shady business experience with a dealership like this , how can you sleep at night and caused me so much pain. I will update this review after I explore other options. More

One week ago, I purchased a used vehicle after being assured it came with a 2-year bumper-to-bumper warranty. That representation turned out to be false. Within 1 week of purchase, the vehicle began assured it came with a 2-year bumper-to-bumper warranty. That representation turned out to be false. Within 1 week of purchase, the vehicle began experiencing serious mechanical issues. The A/C blows hot air, and the car is now overheating. I was specifically told that the extended warranty information would be included with my paperwork on a thumb drive. This was not true—no warranty documentation exists. I contacted the dealership the same day these issues occurred and was transferred between multiple employees, none of whom showed any concern or willingness to help. I was given the runaround and received no resolution or accountability. I chose this dealership over CarMax or Carvana because I expected a reputable dealer to stand behind the vehicles they sell and support their customers. Instead, I am now facing out-of-pocket repair costs on a used car that is only one week old. Extremely disappointed. I would not recommend this dealership. More

Disgusting and disturbing dealership . Stay away from them Wesley Chapel, stay away. Mohammad is a rude, belligerent thug, Chis the salesman’s is a spineless charlatan. According to thes Stay away from them Wesley Chapel, stay away. Mohammad is a rude, belligerent thug, Chis the salesman’s is a spineless charlatan. According to these xxxxx they do not give you OTD price unless you visit their dealership . After much back and forth , they sent in to be as a favor! This one time! A favor. Used 2023 explorer xlt advertised on their website for $30,000, wait for it , wait for it , $40,000 OTD. Don’t believe me here it is: Market Value Selling Price PERMA PLATE AT HOME VALET CPO FEE MAZDA PRO PKG Total Purchase Taxable Fees (Estimated) Doc Fee Tax Non Tax Fees Balance 30,690.00 599.00 599.00 995.00 2,895.00 35,778.00 440.50 1,199.00 2,295.05 554.55 40,267.10 . How does anyone in their mind buy a car here ! You have been warned Wesley Chapel! Look at their fees, their disgusting arrogant attitude . Stay clear ! More