Mazda of Spartanburg

The best car buying experience ever Shopped for a small commuter SUV around the Charlotte Metro area - October 2015. Drove a RAV4, Sportage, Tuscan, Escape, & the Crosstrek XV. We liked Shopped for a small commuter SUV around the Charlotte Metro area - October 2015. Drove a RAV4, Sportage, Tuscan, Escape, & the Crosstrek XV. We liked the XV the most of the bunch. Seemed like each of the local dealers only had one or two on their lot & didn't want to discount. I went on Subaru's website & got pre approved for their .9% intrest rate. I went on Costco's site, put in a search for a pearl white premium with cold weather & roof rack packages. Steve @ Vic Bailey jumped all over the lead. We got the XV for well under dealer invoice, with only a $299 doc fee. We dumped our old car at CarMax on our way out of Charlotte. When we arrived at Vic Baily, Steven had our XV ready to go, cleaned up, detailed, with a full tank of fuel. I went in and did the paperwork while Steven went over the XV's functions with my wife. We were done in around 30 minutes & heading back to Charlotte. Well worth a little over an hour drive to Spartanburg from Charlotte. Hoping to buy a new Forester in the next few years, will certainly be using the same purchasing method going forward. As a side note, I've been using Concord for service, they have really nice to deal with so far (just oil changes to date) More

Don't use the services department I went here to get my airbag replaced since there was a recall. After I went to pick it up, the heat in my car was not working. The service department I went here to get my airbag replaced since there was a recall. After I went to pick it up, the heat in my car was not working. The service department told me that they had nothing to do with it, and that it would be $800 to fix. It seems odd that it worked fine when I dropped my car off, and after they worked on the airbag it just suddenly broke. This place will damage your car and then rip you off. More

Very Displeased My name is Marc I'm writing to inform any future buyers dealing with this dealership that I was very unsatisfied with the customer service here I was My name is Marc I'm writing to inform any future buyers dealing with this dealership that I was very unsatisfied with the customer service here I was given the run around after I was approved for the car I wanted to purchase I was dealing with the salesman Shannon the communication was horrible she called I was approved I was put on hold because she had another potential buyer that came after me an need I mention the buyer was not approved for vehicle More

2 2016 Crosstreks in less than 2 months My Wife and I looked for a Compact SUV for a long time; around 6 months. We were looking for something long term with better than average resale value My Wife and I looked for a Compact SUV for a long time; around 6 months. We were looking for something long term with better than average resale value. We narrowed it down to several SUV's and drove all of them. Honda CRV, HRV, Subaru Crosstrek, Toyota RAV4 were our top picks. We were not interested in any offerings from Domestic cars or Korean vehicles. The resale value is just not there with those makes of vehicles. One thing that led us to Subaru was reviews, resale value and the smaller less intrusive dealerships. I was well surprised when I contacted Vic Bailey Subaru and got a super price and a great sales Rep. named Shannon. We handled most everything over the phone including the trade. I drove 125 miles to do this deal and one factor was no B/S Pricing and no DOC fees. The price you get; just add the tax and you are done. I liked the dealership so much I sold my two other cars and bought my own 2016 Crosstrek. I get it that not all people have this good of an experience, but I had it 2 times in a row less than 2 months apart. No arguing over price [and the price was really good- no one in the Charlotte area could match the price] and no arguing over extra warranties and insurance. I am more than satisfied and both times when I got to the dealership; in less than an hour I was on the road with a full tank of gas and a detailed automobile. More

Pleasant experience We went in to test drive a Subaru Forester and met our salesman Jonathan Meredith. He took us on a test drive that included city and highway driving. We went in to test drive a Subaru Forester and met our salesman Jonathan Meredith. He took us on a test drive that included city and highway driving. He answered our questions and did not pressure us. We came back about 2 weeks later to purchase that car. Simple negotiations. It was a relatively quick process. We also dealt with Michael Bell. We would recommend Jonathan and Michael. More

No pressure. Fast. Pleasure to work with I have been car shopping for 3 months trying to decide what kind of vehicle I really wanted. Other dealers had high pressure sales as soon as I drove I have been car shopping for 3 months trying to decide what kind of vehicle I really wanted. Other dealers had high pressure sales as soon as I drove one vehicle. I did not feel pushed or rushed into a decision. More

Very pleasant experience I wasn't expecting to buy a car when I showed up at the dealership to browse my car buying options. I was able to leisurely walk around the lot I wasn't expecting to buy a car when I showed up at the dealership to browse my car buying options. I was able to leisurely walk around the lot without being harassed by sales people. When I was finally ready to ask some questions, I was greeted warmly and professionally and was offered to take a test drive in the vehicles I was comparing. Jonathan Meredith took me out and showed me the vehicles. I felt no pressure at anytime to buy anything I didn't need or want. I ended up getting the vehicle I wanted at a good price. The paperwork went extremely smoothly. The finance manager worked out several options and found the best deal to fit my needs. Again I was never pressured to add anything I didn't want. Before I knew it, Jonathan was going over vehicle features with me in my new vehicle in the vehicle delivery area. This was probably the best experience at a dealership I've had. More

Easy peasy Eric Paccione was a pleasure to work with. No pressure, answered all my questions, and was straight forward about costs and what I could expect. Eric Paccione was a pleasure to work with. No pressure, answered all my questions, and was straight forward about costs and what I could expect. More

best car buying experience We purchased a new 2016 Subaru Outback from Vic Bailey using TruCar pricing via our ConsumerReports subscription. They were very competitive ($1,300 We purchased a new 2016 Subaru Outback from Vic Bailey using TruCar pricing via our ConsumerReports subscription. They were very competitive ($1,300 less than the nearest dealer to where we live), we had no surprises and the experience was very pleasant and efficient. Steven Darchiville knew his products and treated us very professionally. More

Best car buying experience ever I dealt with Eric Paccione who was great to work with. No word games, no shenanigans over price, no cat and mouse maneuvering. Straight shooting all I dealt with Eric Paccione who was great to work with. No word games, no shenanigans over price, no cat and mouse maneuvering. Straight shooting all the way. Truly refreshing car buying experience. Very highly recommended. More