Mazda of Spartanburg

First-Time (but probably not Last-Time) Buyer Had email conversations with Steven Darchiville for about 4 years. Obviously well-informed and helpful. Sent others to Steven; now was my turn to buy. Had email conversations with Steven Darchiville for about 4 years. Obviously well-informed and helpful. Sent others to Steven; now was my turn to buy. More

Horrible and disgusting Theives, that is what your dealership is made of. Who talks someone into a vehicle that is almost the same amount as their yearly salary. You disgust Theives, that is what your dealership is made of. Who talks someone into a vehicle that is almost the same amount as their yearly salary. You disgust me, and you took a trade in that I was an owner to as well and I was not present at the time, and I gave no authorization for my vehicle to be traded. You took advantage of a first time buyer, and I will tell anyone that will listen just how crooked you are. More

A "Low-Key" & Friendly Car Buying Experience! Our car buying experience at Vic Bailey Subaru was greatly enhanced by our Salesman David Hall. He greeted us warmly and directed us to the vehicle w Our car buying experience at Vic Bailey Subaru was greatly enhanced by our Salesman David Hall. He greeted us warmly and directed us to the vehicle we had found on line. David accompanied us on a test ride. We found him very helpful while maintaining a low key approach. David did not rush us, allowing us the time we needed to make a decision. When we decided to have the car inspected at another dealership, he handed us the keys and said, "Take your time." That inspection visit confirmed what David had already told us about the car. After deciding to purchase the car, we enjoyed our time visiting with David while waiting for the "dreaded" time with the finance guy. To our surprise, Brandon Price (who took care of the final purchase transaction) was just as friendly and low key as David had been. He covered all the process including all the extra warranties without pressuring us. In the past we really disliked this part of the car buying experience, but Brandon made it a pleasant transaction. We highly recommend the Vic Bailey car buying experience. Happy Used Car Owners Bill & Pam More

No hassle, good communication Brandon drove a Subaru Forester from the dealership to my place for me to check out since I had sold my car the night before. This was a forty-five mi Brandon drove a Subaru Forester from the dealership to my place for me to check out since I had sold my car the night before. This was a forty-five minute drive one way. He had a great attitude and didn't pressure me to buy. He did everything right. The new car manager and the finance manager couldn't have been nicer. I bought the car at a fair price. Thanks guys. More

Proactive Service Got a recall notice in the mail yesterday. After the delay in getting the airbag replaced under recall, I called this morning to get on the list to ha Got a recall notice in the mail yesterday. After the delay in getting the airbag replaced under recall, I called this morning to get on the list to have this done. When I called in I got Ashley. She looked my car up and wasn't seeing any outstanding recalls for my car. She asked what it was for and when I told her she informed me that it was done several weeks ago when I was last in. Our 2 main vehicles are Subaru and based on service like this and previous times, I don't see a reason to go anywhere but back here. They make me feel like I'm driving a highend car based on the way they take care of us! More

Best Ever Car Buying Experience I stopped by originally just to look first hand after doing some significant research on the new Outback and Legacy. My truck was past 250,000 miles, I stopped by originally just to look first hand after doing some significant research on the new Outback and Legacy. My truck was past 250,000 miles, but still reliable and running great. However, it sometimes appeared less than professional to show up at business functions in a dusty old truck with very loud exhaust. Having owned a 2009 Subaru Legacy 3.0R GT and a 2013 Subaru Impreza 5-door previously (extenuating circumstances forced me to part with them), I always told people that I would only buy Chevy trucks and Subaru's. If Subaru made a REAL truck - not that Baja thing or the old Brat. But I digress... Michael Cecil approached me in the lot and helped me with some of my questions. Every vehicle purchase I have made prior to this I would have questions about the mechanical specifications that the salesperson would often not know or have to go ask someone. Michael was excellent. He was able to answer questions concerning the CVT transmissions, the tow ratings, and he let me come to my own decision in my own time by letting the product sell itself. We test drove the Outback with both engine options, he explained all of the safety features and demonstrated them. I ended up buying a 2017 Subaru Outback 2.5i Limited and giving myself an early Christmas present. I haven't had the vehicle for long enough yet so I can not give a thorough rating or review of the car, but I can of the dealership. I give full credit to Michael Cecil. He is very knowledgeable, approachable, and all around great guy and an equally great salesman. I'm already recommending my co-workers visit him at Vic Bailey! More

Best experience in the last 40 years No pressure, worked with them for 3 months and Stephen was the best I've ever work with. Finance person very good no pressure. I will be back again. No pressure, worked with them for 3 months and Stephen was the best I've ever work with. Finance person very good no pressure. I will be back again. Thanks Fred More

Terrible service !!!! I hate writing reviews but I can't not inform people how poor the service is at Subaru. Went there on 8/27/16, I had a 930am appt for an oil change a I hate writing reviews but I can't not inform people how poor the service is at Subaru. Went there on 8/27/16, I had a 930am appt for an oil change and tire rotation. I was greeted by a very young greeter and a young woman that was very new, the advisor was on the phone. Told him what I wanted but also waited to talk to the advisor since I had a few small issues. I was told it would take 45 min to and hour. for my first issue the advisor came and told me it would be 1hr of labor at $100/HR. Now I will tell you I was a service advisor and manager for years at a Subaru in a large northern city so I know the business very well. The service I needed takes no more than 10 min and the actual Subaru labor guide as well as Mitchell states it should charge 0.3 hours to complete. As I later found out that the advisor was only there 1 month and this was his first automotive service job I know he asked a technician and the tech told him an hour so he followed the techs recommendation. This is not how things are supposed to go in this business. I can't blame the advisor since he is new. But as a former manager I never would leave a new advisor there alone on a saturday to fend for himself. Either I would be there or another skilled advisor. I declined the service. As time went on (2 hours) I asked when my car would be done. The younger female told me "oh 10 minutes, they are doing the paperwork now". I waited another 25 before I saw my car parked in the lot. I went to the service drive and found the advisor on the phone, the young greeter was sitting there chatting wit the girl. He immediately apologized when he saw I was getting irritated. He got the paperwork which was already gone and showed it to me. I saw that there was no tire rotation on it. Immediately I asked if it was done. He had no clue and went to ask the tech. He came back and said "oh yeah we decided to do it free" . I call xx!!!! Dealers don't just work for free and techs don't do services that are not on a repair order. So I was there 2.5 hours for an oil change and rotation (that may or may not have occurred) The kid offered me a coupon (for a car wash) come on man. Every car gets washed and if not you give them one of those so it can be, it's routine and don't tell me sorry we're so busy when I'm standing in a nearly empty service dept, I was in the waiting area over 2 hours with the same 2 people. Don't try to buy me for your screw up by lying, especially when I told you I used to run dealers. Worst part is my wife brought my car for me on the last visit and she had the same experience over 2 hours for a oil change and tire rotation. I finally spoke to the advisor and he said the rotation was done. I still highly doubt it. I also am 99% sure I saw the service manager in his office doing nothing. So to sum it up The service is terrible, the management is worse, and the prices are way to high for what they offer. I always go to the dealership but after this visit it will never be this one again. Update as of 08/29/16 -Was contacted today by new service manager who was very professional and genuinely sorry for the problems that occurred. He made things right for the situation and I have a feeling he'll do a great job of changing the direction the service department. More

Just the way I like it - truecar certified dealer We purchased a new Mazda 2016 GT and are very impressed with the shopping experience that we received from Vic Bailey. Looked up the car we wanted on We purchased a new Mazda 2016 GT and are very impressed with the shopping experience that we received from Vic Bailey. Looked up the car we wanted on truecar.com within an hour got a quote in the email with "out the door price" including tax/tag fees. Even though the car we wanted was not at the dealership it was promptly delivered within few days. Went by the bank grabbed a cashiers check and was in and out of the dealership in roughly 30 minutes with all the paperwork done. More

A new Subaru! I recently purchased my very first Subaru, and had a wonderful experience. No pressure. Very accommodating . Friendly. A great experience all around I recently purchased my very first Subaru, and had a wonderful experience. No pressure. Very accommodating . Friendly. A great experience all around. I love my new car! More