Mazda of South Charlotte

Horrible experience I had an overall grotesquely negative experience. I spoke with one of their employees on the phone, confirmed the price on a certified preowned mazda I had an overall grotesquely negative experience. I spoke with one of their employees on the phone, confirmed the price on a certified preowned mazda so we could get a check from our bank, informing the rep that this will be a four hour drive, confirming cost, details, and a few other questions, then requested email confirmation or a call that the car didnt sell, and that our terms would be agreeable. Next day, no call, no email returned from this dealership. So I called, spoke to the rep from the prior night, she hadn't really..done anything. At all. And deflected when I asked her if she had checked on anything. So next day we drove four hours round trip with check in hand, only to be greeted with surprise charges that started as reconditioning fees, then came back on paper as inspection/certification fees, and got the almighty bargain bin run around after these new fees. These weren't mentioned over the phone. And it's something worth mentioning if the customer tells the rep that they are getting a check printed, with consideration taken to the other dealership fees, tax, etc. Guess what? We got in our car, scraped up the funds to purchase the car at the newly inflated yet agreed upon price...and five minutes after we sat down to do so.... "so sorry the guy that approved that left, we can't do this price anymore. We can do this nicely higher price here." Turned around, walked out. So many hours wasted for me and my significant other. More

Buying a Titan Marcus was are sales man and was very welcoming. Everyone was polite and helpful. We also thank Mohammed for his support in welcoming us to Charlotte. Marcus was are sales man and was very welcoming. Everyone was polite and helpful. We also thank Mohammed for his support in welcoming us to Charlotte. More

Setting The Standard Marcus Taylor was very personable and professional. Mike Rithamel provided true customer satisfaction. Chris Motrynczuk exemplified expertise. Altoget Marcus Taylor was very personable and professional. Mike Rithamel provided true customer satisfaction. Chris Motrynczuk exemplified expertise. Altogether, they made my experience the best I have ever had and that is wasn't just about the sale, it was about making, me-the customer-happy. Absolutely, best service. Hands down. :) More

negotiable to your needs and wants I originally entered my pre approval online april 29th, the manager scott touched base with me quite a few times before he finally called on friday th I originally entered my pre approval online april 29th, the manager scott touched base with me quite a few times before he finally called on friday the 2nd and said now is the time to come in, i was approved and they were also doing a deal on trade in's. This was great timing considering that i owed 6500 on my jetta when it was only worth 4000. When i walked in scott matched me with Carlos and said he will take care of you. Carlos did every bit of taking care of me and my needs and wants in a vehicle. Unfortuntly my credit score isnt thay great and i was upside down on my at the time current vehicle. We originally looked at the 2015 cx-5, it was my original goal to get a compact suv but after sending in the deal it was going to be way out of my price range monthly, they worked and attempted to tweek the deal in every way possible to get it to work for me, they dropped the price of the car drastically and even added 3 thousand more than my trade in was worth. I was unsure with the deal so they suggested we look at something smaller. Carlos did a great job of explaining the pros, cons, advantages, monthly gas cost and any future mechanical cost i would be looking at. At no point did i feel like i was being taken advantage of, carlos was concerned with my very concerns and this made the process much more pleasureable and stress free for a young woman that in any other case would be taken advantage of. After about 6 hours of weighing out my options and being explained my range with my credit score in detail i decided to get the 2014 mazda 3, it had some of the good features i was looking for and was in a better price range for me. Paper work was a flash with chris and moe working as a team to get it done yet explaining it at the same time. They also didnt shove anything down our throat that was unnecessary which was appreciated. Also wanted to point out that Carlos is a saint, along with chris and moe as well i have a 2 year old daughter who is usually somewhat of a burden to someone trying to conduct business of course but carlos treated her like a princess letting her hold his phone to watch a clip from frozen and showering her with goodies like cookies and balloons. Our experince at mazda of south charlotte was great because of many factors and i will be sending everyone i know there because they can work out anything for anybody. Thanks for my new car mazda i LOVE it :)) More

Most. Dishonest. Dealership. Ever. Ended up purchasing a MazdaSpeed3 here without doing enough research. Later found out I paid a good 4k more than I should have. Ok, so what dealership Ended up purchasing a MazdaSpeed3 here without doing enough research. Later found out I paid a good 4k more than I should have. Ok, so what dealership *wouldn't* take advantage of someone who didn't do their research if they found one. Since I purchased, I've been spammed by mail and phone, especially after I take the car in for service, asking if I want to buy another car. Really? I haven't even put 25k miles on the first one and I keep telling them I'll only purchase when the next MazdaSpeed is released. Give it a break! Most recent development? They send a scratch off flyer saying you can win $25k. Now I know these are usually scams but I don't see any fine print so I bite. I scratch off and win. Yay? Still skeptical I call and they say hurry on in to get my prize. I hurry on in and they say I didn't win (of course) but I can have a buffalo coin as a consolation prize. I refuse the coin and the idiots proceed to try to push a car on me. I say I'm not buying because they don't have a new MazdaSpeed. I talk to a manager and ask to speak to the owner and he takes my number and promises an owner will call. No call. I'm in the area the next week and drop by to talk to an owner. Same thing. I call the next Saturday and verify an owner is there, drive over and ... sorry, an owner is unavailable. Seriously the rudest most dishonest dealership ever. SPREAD THE WORD! More

The salespersons were very friendly and informative about the cars and the technology. They were willing to negotiate and make a great offer. We bought a CX-5 touring at a great price. I will recommend the d the cars and the technology. They were willing to negotiate and make a great offer. We bought a CX-5 touring at a great price. I will recommend the dealer to others. More

Promised one price, drove 2 hours and price went up $2000 from what I was told on the phone. Wasted an entire evening for nothing. from what I was told on the phone. Wasted an entire evening for nothing. More

When searching for my next car, I found that Mazda had what I wanted there. On sales floor, Moe greeted me upon entering the showroom and listened to what I was looking for in my car. Moe had experienc what I wanted there. On sales floor, Moe greeted me upon entering the showroom and listened to what I was looking for in my car. Moe had experience with the H2 that I was looking at there and provided me a great experience in showing the car features with going on a great test drive to go over the truck. Moe sent my offers up and went through the sales process to get me a payment that I was looking for with the truck. After the sale price was complete, he worked very hard to make sure that I was happy, financing getting lined up and getting the truck into detailing for delivery. For the deal, I feel like I got a good deal on it with doing financing and extended warranty on the truck. The detailing staff was excellent too with making the truck look brand new. I will also say that the management staff were excellent in checking out everything was in great shape with a through inspection in NC after just having an inspection too in Texas. I am enjoying my new to be H2, thank you Mazda South Charlotte! More

The buying experience at Mazda was Amazing. I felt the extreme care from the staff working the night of March 29, 2013, especially Antoine Parker. He was determined to make this buying experience a lifeti extreme care from the staff working the night of March 29, 2013, especially Antoine Parker. He was determined to make this buying experience a lifetime memory; and he did! I will treasure this experience. The car I purchased is a 2014 Mazda 6 Sport, and I'm totally in love with my new vehicle. I would recommend this dealership to anyone looking for Great customer care and service. More

We were in the market for a new car to replace a 2002 Subaru. We had narrowed our search to the Honda CR-V, Toyota Prius V and the Mazda CX-5. The Prius was very nice and we had worked with that salesm Subaru. We had narrowed our search to the Honda CR-V, Toyota Prius V and the Mazda CX-5. The Prius was very nice and we had worked with that salesman before, but we wanted to make sure we gave the Mazda a look before deciding. We visited the dealership on July 4th around noon. Daniel met us and put us in a CX-5 for a test drive. This was not your usual drive around the block and back test drive. We went out on the interstate where he showed us the Blind Spot Monitor feature, and spent time on main streets and back roads. He was patient and knowledgeable and very pleasant. When it came time to talk price, he and his sales manager were persistent but respectful of our comments. We left with a written offer and told them we needed to visit the Prius one more time. On the way home, my wife said there was no need to see the Prius again. The price difference more than made up for the difference in gas mileage. We would have gone back that night but the dealership closed early for the holiday. We went back on Saturday and the final paperwork went smoothly. Robert was very efficient with the financing portion and the car was clean and perfect when we drove away. Almost 1000 miles now and could not be happier with the decision to go with Mazda. More