Mazda of South Charlotte

I got a car. wow My credit was not the best. But Mazda of South Charlotte got me into a car. thank to my sale person Peter. I will recommed all my freind to Mazda of My credit was not the best. But Mazda of South Charlotte got me into a car. thank to my sale person Peter. I will recommed all my freind to Mazda of south Charlotte. More

2016 Mazda 6 purchase I would like to start out and say how great Matt Koval was in my purchase of a new Mazda 6. Matt was a great sales rep and was the only one at the dea I would like to start out and say how great Matt Koval was in my purchase of a new Mazda 6. Matt was a great sales rep and was the only one at the dealership that seemed to be on my side even though he messed up the initial quote for the car. I know what you are thinking. He is a sales rep and won't get paid if he is not nice to me or sales me a car, but he really went the extra mile when the finance person found the error. So, the day before I had went to a few other dealerships and got quotes from them. I had a rough estimate of how much the car should be worth and was determined to get a better deal. When we were discussing about the price, I had mentioned to Matt that I wanted to do the special financing for .9% for 63 months but for some reason he misunderstood and applied the wrong rebates to the price of the vehicle and took off $1500 off the sale price, which made it a better price than the other dealerships. The only thing was, they didn't have the exact car I wanted. So they had to search for it, and provided me a loaner until my car was ready. I was feeling pretty good at this point. Unlike the other dealers, I didn't feel hassled and got a great price. They found the vehicle the next day and had it at the dealership that day. They were going to detail it and put on a free window tint before I picked up it up, so I had to wait another day. Here is when everything went south. While I was sitting in the middle lane about to turn into the dealership, this tow truck hit me. I should have known it was a sign. The damage was not that bad and no one was hurt and I wasn't feeling too bad because it was the loaner vehicle and not my new car. So I called Mazda of South Charlotte and few people from the dealership came out including Matt and made sure I was OK and took care of everything because I was right in front of the dealership. I still can't believe it. Thanks to everyone who came out and assisted. OK back to the sales story. I got to financing and the finance person informed me that those rebates should not have been applied if I wanted the special financing rate. After going back and forth with the finance person about price, we ended up with a good price again and he even applauded my negotiating skills. Little did I know he was applauding his own negotiating skills. He then prints out the financing papers for me to sign. I looked it over and noticed the sale price was MSRP. For some reason he thought the 4K I put down was to lower the initial sale price, but in fact, it was to lower how much I had to finance. Who pays MSRP!!?? So he went out and spoke to the sales manager and he came in. He tried to reason with me over the price and telling me how much he was losing and me telling him what the other dealerships were offering. He basically said there is no way the other dealers would offer me that and that was that. At this point I was livid. I was there with no way to get home and was calling the other dealerships to confirm pricing and if they could pick me up from the dealership. After a few minutes, Matt came and apologized for his mistake and stated he did not really know about the financing and how it would affect the price by not allowing the rebates. Although he had messed up, he was more than willing to try and make up for it unlike the sales manager and finance person. I am not sure if this really happened, but he said he spoke with the owner and got me a better deal than what the other dealers were offering. It was not as good as the initial deal, but way better than MSRP. In the end, I got a good deal from Mazda of South Charlotte and love my new Mazda 6. So if you are in need of a vehicle, go see Matt at Mazda of South Charlotte. I am sure he won't make the same mistakes with the rebates again after all I went through and he will go the extra mile to make sure you are happy with your purchase. More

Great first time experience with Mazda and this dealership! We just purchased our first Mazda (CX5) at Mazda of South Charlotte. We had a great experience. Our salesman was RJ Black and the Finance Director we We just purchased our first Mazda (CX5) at Mazda of South Charlotte. We had a great experience. Our salesman was RJ Black and the Finance Director we dealt with was Chris Motrynczuk. They were both friendly, professional, knowledgeable and easy to work with. There was no high pressure and they were anxious to answer any question we had about anything. We would recommend these guys to anyone. We love the car and look forward to having it serviced at the dealership in years to come. More

An interesting Experiance to say the least I went to the dealership after visiting two other area Mazda dealers and to my chagrin the dealership had moved to their now new location. I found out I went to the dealership after visiting two other area Mazda dealers and to my chagrin the dealership had moved to their now new location. I found out that this was their second day at the new location. Organized chaos was the theme of the day. Not the less they had the car I was seeking a Mazda6 Grand Touring. The price was right and after spending way too much time waiting on systems and people to get their act together we got it done. Danny the sales representative was the consummate professional and he did an excellent job of explaining the vehicle and allowed for a very informative test drive. I am giving them 4 stars only due to in my opinion they were not fully prepared to be open. I found out that they indeed were closed for the next four days in order to get their act together. I will give them a zoom and hold off on the other zoom until I visit them again. More

Traded my xc9 for a brand new Mazda 6 I traded my Mazda CX-9 for a brand new 2016 Mazda 6. I got a great deal on it! My salesman Moe and Danny did a great job!! I would send my friends and I traded my Mazda CX-9 for a brand new 2016 Mazda 6. I got a great deal on it! My salesman Moe and Danny did a great job!! I would send my friends and family to Mazda of south Charlotte!!! The new location and store look great go check it out!!! More

Super service Dana contacted me right back after leaving a message for a service need. The ability to get my car in and out in less than 35 minutes was exceptional Dana contacted me right back after leaving a message for a service need. The ability to get my car in and out in less than 35 minutes was exceptional and truly superior to other dealerships I have had previously. Thanks so much for your flexibility and quality of care. More

Excellent sales staff, Anton Anton, our sales representative helped me select the perfect car for the best price. He went above and beyond to help with price negotiations, explai Anton, our sales representative helped me select the perfect car for the best price. He went above and beyond to help with price negotiations, explaining the features of the car and even delivered my tag when it came in. More

Horrible experience - bought my car elsewhere. I had my previous Mazda for almost ten years, and I was excited to get another one. I felt it had excellent quality and I never had any issues, even p I had my previous Mazda for almost ten years, and I was excited to get another one. I felt it had excellent quality and I never had any issues, even putting it through dirt and gravel roads, and hauling more than a hatchback should ever be asked to haul. I went to Mazda of South Charlotte because it was the closest one to my work, and was met with nothing but problems. The first sales guy I talked to was high pressure and wasted my time. I spent two hours there when all I went for was to have my trade in appraised, and left without even having that done. The internet manager contacted me and tried to help smooth things over, but when we got back found out she was unable to show us cars as she wasn't a sales person, so tried to put us back with the same sales person from before. When I declined, we were given a new salesperson who honestly did the best he could, but when we got down to haggling (and there is haggling here, TrueCar or not), he wasn't able to do anything and I didn't trust the numbers that were being hand written on papers. We finally did get to an acceptable price, and when I go to start signing, there was a zero in for my trade (I had supplied my trade payoff information to two different Associates, but apparently none of them entered it in the system.) This would of course raise my payment more than $100 a month! So stressed out and frustrated, I go to leave and get the"oh wait, let us fix it..." I felt like the whole thing was a big game. I ended up telling them the absolute highest monthly payment I would accept, and two seconds later, that is where we were. So I was there another 6 hours, their finance guy was too busy to get to me, I was sick to my stomach, and I had to take a loaner home (essentially leaving my car as ransom). Dealership was unwilling to tint the car to SC standards (where I live), saying it was illegal for them to do (being in NC). Not true again, as the other dealer I went to was also in NC and had no problem doing it. After thinking it through after I went home, I didn't want to return to this place and asked a friend to help me get my car back at which time I was told I had to physically come in to sign paperwork and my friend could not get my car for me. After leaving an angry message for the sales manager basically stating that I had no interest in dealing with them and they had better have my car up front since I had to come again on my lunch and I didn't have time to listen to another pitch - I went, and funny enough - there was nothing I needed to sign. I feel like I was being deceived the entire time, and I would never do business here again. The other place I went was no pressure, got me the same car (which South made sound like there was only one to be had), and at a much lower price, with bonuses thrown in on top of the deal. DON'T BUY HERE! More

Seemed Good at 1st. 1st let me say, the sales guy Zack was great. Nice kid, you could tell he was new in car selling game, but he did a good job. Te xx happened about a w 1st let me say, the sales guy Zack was great. Nice kid, you could tell he was new in car selling game, but he did a good job. Te xx happened about a week after I drove off the lot. I got "financed" for a 2012 Malibu, only for the bank to call me and say they didn't receive all the paperwork from the dealership. I bought the car about 2 weeks ago. I faxed the finance company all of the information they asked, and they won't do the deal - this is the same information I gave the dealership who let me drive off the lot. They're saying I can bring back the car but I have to wait 48 hours to get my $2500 down payment back. I wasn't going to write a review, but about 45 minutes ago Robert Mack hung up on me because I told him I'm not waiting for my money. He also blamed me for messing up the deal. They wanted me to lie to the bank about my income to get financed, which is a crime (and I'm not a drug dealer or anything, I have nothing to hide!). I'm in school 2 hours away, I don't have time for this xx with them. I'm considering getting a lawyer involved and I will hold this car hostage until they give me my money back. Left a message with the GM, hopefully he calls me back today. More

Terrific second trip to Charlotte! You will eventually be able to read my negative review about my first 3 hour trip to another Charlotte dealership this week titled "Buyer beware". I You will eventually be able to read my negative review about my first 3 hour trip to another Charlotte dealership this week titled "Buyer beware". In a nutshell, it involved negotiating a deal over the phone, confirming the vehicle was still available, setting an appointment and then starting the drive to Charlotte. Two hours into the three hour trip to Charlotte the phone rang saying the vehicle had been sold ! As bad as that experience was, this one was as good as a buying experience could be. We dealt with two individuals; Scott Bonack (one of the managers) and Brian Lagos our salesman. I initially talked with Scott over the phone, explained my earlier experience and he assured me that if a deal could be negotiated, the vehicle would not be sold before we got there. I talked with Brian some, we went back and forth a bit on price (which is part of the fun) and came to an agreement. What was good about it as well is we discussed the purchase at the "out the door" cost so there would be no surprises. A price was agreed upon and all that remained was a satisfactory test drive. My wife and I arrived and even though the dealership was very busy, both guys keep track of our purchase process. The test drive was great, Brian went along and I was able to evaluate what I needed to confirm the purchase. It was a recent arrival on the lot, so it had not been through the shop to be detailed etc. Even though that part of the dealership was busy as well, they were able to get it done before we left. to return to Charleston. A shout out from Mr.Isom in finance as well. Even though it was obvious he had been busy all day, he made that part of the process effortless as well. I do believe in the old saying "you want to make people feel good about spending their money!" The car is meant for a friend who works at tractor supply (doesn't make a lot of money) who didn't have a chance to take her cashiers check that had been made out to the first dealership back to the bank yet. I told both Scott and Brian that they made a lady they don't even know very happy today! More