Mazda of South Charlotte

Best car buying experience I have ever had! Must say buying a car can be one of the most stressful things now days, but the people Mazda of South Charlotte make it easy. This is the first t Must say buying a car can be one of the most stressful things now days, but the people Mazda of South Charlotte make it easy. This is the first time I have walked into a car dealer explained everything I wanted from, price of vehicle, trade in cost, cash back, and even a loaner for a month and not one time did they say can't do it. We didn't have to negotiate one thing that we needed. We purchased the Mazda CX-9 and couldn't be happier! The team at Mazda of Charlotte really go above and beyond, and do whatever it takes to me you happy! Thanks guys for getting us into the car we wanted!!! More

Great Service Bad Financing I would not recommend Mazda of South Charlotte. I have to pay for a mistake that they made on the sales contract that was signed. I would not recommend Mazda of South Charlotte. I have to pay for a mistake that they made on the sales contract that was signed. More

Brand New Facility and Great Customer Service Walking in the dealership I had no idea I was going to be leaving with a brand new vehicle . I would recommend this location to anyone looking for a c Walking in the dealership I had no idea I was going to be leaving with a brand new vehicle . I would recommend this location to anyone looking for a car . The sales team were amazing they made the car buying experience easy. More

Seemingly Good Deals, Poor Customer Service They suckered me in with a seemingly good deal, only to give me poor customer service and never getting back in touch with me when I needed it. I p They suckered me in with a seemingly good deal, only to give me poor customer service and never getting back in touch with me when I needed it. I purchased a new vehicle from them beginning of August. About a week or so later I get a call stating I need to come back to sign papers again because my payment had decreased. Luckily I was in the area the next day so I went by. They offered to top off the gas and give a car wash. Mind you I still had a temp tag on at this point. By the time I got home, I realized that the tag had been torn off in their car wash. I called back to inform them and they said they'd "Look for it." A piece of paper vs. high pressured water = non existent. The next day I get ANOTHER call saying I need to come back to get papers signed AGAIN. I was not going to waste MY time for THEIR mistake. I wanted someone to come to ME. This never happened. So I reluctantly went back down there on a Saturday. While I was there I asked for another temp tag which was almost like pulling teeth to get. Here it is a month later, my first statement was cut Aug 31 due Sept 7, and I didn't even receive the statement until Saturday the 3rd. This is on top of the fact that my financing apparently was affected by the whole paperwork fiasco and my payment for my trade-in was taken out. That was money to be used for the NEW car, not the old one. I proceeded to call multiple times to speak with someone regarding this, without any response. I FINALLY, got a hold of someone last night and they said they would "Check with the Finance director and call me back." I'm still waiting. Not holding my breath. Needless to say, I will be making yet another trip there to try to rectify this. It's not my fault that MAZDA is incompetent. I shouldn't have to make a payment on a car I no longer own or be expected to make two car payments in one month because of it. More

Excellent experience at this dealership. Everyone we talked with was welcoming, friendly, and very easy to talk to. Specifally, a great experience with Bobby Arshad, Matt Koval, Scott Bonack, Everyone we talked with was welcoming, friendly, and very easy to talk to. Specifally, a great experience with Bobby Arshad, Matt Koval, Scott Bonack, RJ Black, and at reception, Tomica Jones. The best staff and the best sale experience ever for me. More

Exelente atención Estuve hace poco me atendieron miy bien no pude comprar por problemas personales a ultimo momento exelente atención por parte de Alejandro Arraiz espe Estuve hace poco me atendieron miy bien no pude comprar por problemas personales a ultimo momento exelente atención por parte de Alejandro Arraiz espero regresar a concretar mi compra gracias Alejandro Arraiz por tu atencion More

Thanks!!!!!! I just wanted to compliment Alejandro that did a terrific job helping us find a vehicle for my daughter she just wouldn't like anything in the lot tha I just wanted to compliment Alejandro that did a terrific job helping us find a vehicle for my daughter she just wouldn't like anything in the lot thank you guys.. More

Great Service Matt Koval was great, helpful, and fast with getting what we wanted and making the process go as fast as possible. Will come back when need another c Matt Koval was great, helpful, and fast with getting what we wanted and making the process go as fast as possible. Will come back when need another car. More

Great service I didn't get a car but Alejandronly Arraiz was extremely nice...good sales representative...he was very nice and show me a lot skills about this busin I didn't get a car but Alejandronly Arraiz was extremely nice...good sales representative...he was very nice and show me a lot skills about this business... More

They saved the day! Ryan Shaffer and Matt Koval from this dealership provided excellent customer service, above and beyond anything I've experienced before. I was dealin Ryan Shaffer and Matt Koval from this dealership provided excellent customer service, above and beyond anything I've experienced before. I was dealing with an accident with my prior Mazda lease and without a car for several weeks. Ryan proactively reached out to me to see what he and the dealership could do to help and scheduled an appointment for me to meet with Matt. In meeting with Matt, he was able to find me a car within my price range that I felt totally safe driving and I was in and out of the dealership in no time with my new lease. I would definitely recommend them to anyone looking for a new vehicle, or experiencing any issues with a current Mazda vehicle. They truly cared about my outcome and wanted to see me leave the dealership satisfied that I made the right choice. More