Mazda of South Charlotte

Brand New Facility and Great Customer Service Walking in the dealership I had no idea I was going to be leaving with a brand new vehicle . I would recommend this location to anyone looking for a c Walking in the dealership I had no idea I was going to be leaving with a brand new vehicle . I would recommend this location to anyone looking for a car . The sales team were amazing they made the car buying experience easy. More

Seemingly Good Deals, Poor Customer Service They suckered me in with a seemingly good deal, only to give me poor customer service and never getting back in touch with me when I needed it. I p They suckered me in with a seemingly good deal, only to give me poor customer service and never getting back in touch with me when I needed it. I purchased a new vehicle from them beginning of August. About a week or so later I get a call stating I need to come back to sign papers again because my payment had decreased. Luckily I was in the area the next day so I went by. They offered to top off the gas and give a car wash. Mind you I still had a temp tag on at this point. By the time I got home, I realized that the tag had been torn off in their car wash. I called back to inform them and they said they'd "Look for it." A piece of paper vs. high pressured water = non existent. The next day I get ANOTHER call saying I need to come back to get papers signed AGAIN. I was not going to waste MY time for THEIR mistake. I wanted someone to come to ME. This never happened. So I reluctantly went back down there on a Saturday. While I was there I asked for another temp tag which was almost like pulling teeth to get. Here it is a month later, my first statement was cut Aug 31 due Sept 7, and I didn't even receive the statement until Saturday the 3rd. This is on top of the fact that my financing apparently was affected by the whole paperwork fiasco and my payment for my trade-in was taken out. That was money to be used for the NEW car, not the old one. I proceeded to call multiple times to speak with someone regarding this, without any response. I FINALLY, got a hold of someone last night and they said they would "Check with the Finance director and call me back." I'm still waiting. Not holding my breath. Needless to say, I will be making yet another trip there to try to rectify this. It's not my fault that MAZDA is incompetent. I shouldn't have to make a payment on a car I no longer own or be expected to make two car payments in one month because of it. More

Excellent experience at this dealership. Everyone we talked with was welcoming, friendly, and very easy to talk to. Specifally, a great experience with Bobby Arshad, Matt Koval, Scott Bonack, Everyone we talked with was welcoming, friendly, and very easy to talk to. Specifally, a great experience with Bobby Arshad, Matt Koval, Scott Bonack, RJ Black, and at reception, Tomica Jones. The best staff and the best sale experience ever for me. More

Exelente atención Estuve hace poco me atendieron miy bien no pude comprar por problemas personales a ultimo momento exelente atención por parte de Alejandro Arraiz espe Estuve hace poco me atendieron miy bien no pude comprar por problemas personales a ultimo momento exelente atención por parte de Alejandro Arraiz espero regresar a concretar mi compra gracias Alejandro Arraiz por tu atencion More

Thanks!!!!!! I just wanted to compliment Alejandro that did a terrific job helping us find a vehicle for my daughter she just wouldn't like anything in the lot tha I just wanted to compliment Alejandro that did a terrific job helping us find a vehicle for my daughter she just wouldn't like anything in the lot thank you guys.. More

Great Service Matt Koval was great, helpful, and fast with getting what we wanted and making the process go as fast as possible. Will come back when need another c Matt Koval was great, helpful, and fast with getting what we wanted and making the process go as fast as possible. Will come back when need another car. More

Great service I didn't get a car but Alejandronly Arraiz was extremely nice...good sales representative...he was very nice and show me a lot skills about this busin I didn't get a car but Alejandronly Arraiz was extremely nice...good sales representative...he was very nice and show me a lot skills about this business... More

They saved the day! Ryan Shaffer and Matt Koval from this dealership provided excellent customer service, above and beyond anything I've experienced before. I was dealin Ryan Shaffer and Matt Koval from this dealership provided excellent customer service, above and beyond anything I've experienced before. I was dealing with an accident with my prior Mazda lease and without a car for several weeks. Ryan proactively reached out to me to see what he and the dealership could do to help and scheduled an appointment for me to meet with Matt. In meeting with Matt, he was able to find me a car within my price range that I felt totally safe driving and I was in and out of the dealership in no time with my new lease. I would definitely recommend them to anyone looking for a new vehicle, or experiencing any issues with a current Mazda vehicle. They truly cared about my outcome and wanted to see me leave the dealership satisfied that I made the right choice. More

Car buying the way it should be. Kyle Vazquez at Mazda of South Charlotte was a great salesmen. He was patient and knowledgeable about the Mazda CX-5 that I was interested in purchasi Kyle Vazquez at Mazda of South Charlotte was a great salesmen. He was patient and knowledgeable about the Mazda CX-5 that I was interested in purchasing. Kyle did a great job explaining all the details of the deal and never making me feel like my indecision on colors of vehicle were a problem. In addition to the excellent service received by Kyle, Carlos (the Sales Manager) was excellent to work with. No matter the amount of questions or concerns, Carlos and Kyle were willing to take the time to address all my questions. The best part was Carlos and the Sales team went the distance on getting the deal done on the exact car that I wanted at the price I had to have! All around one of the BEST car buying experiences I've ever had easily beating any deal I found in Virginia at my local dealership. I would gladly refer Kyle, Carlos and Mazda of South Charlotte to anyone of my friends and family. Great experience and great people...Car buying the way it should be. More

Great Dealership & Gave Us a Great Price! My wife and I purchase a Mazda 3 s Touring from Mazda of South Charlotte. They are amazing! WOW is all I have to say about your sales team! They are g My wife and I purchase a Mazda 3 s Touring from Mazda of South Charlotte. They are amazing! WOW is all I have to say about your sales team! They are great! When we came in to purchase our car, Don Reese and Scott from Internet Sales just took such great care of us! They did not try pushy sales tactics or find reasons to say no....they just simply made the sale happen! We could not be happier with our purchase and as importantly, from whom we purchased. We will definitely be making future purchases with Mazda of South Charlotte. We also, later on, had to bring in the vehicle to their service department and they are as amazing as their sales team. Dana Snow has been taking care of our needs, setting us up in a loaner care, and is wonderful and so easy to work with. They truly have assembled a great team! We also had the opportunity to meet other members of the team there (Moe and other) and they are so welcoming and friendly. They make you feel so comfortable and you know you are getting the best deal out there. We tried with every Mazda dealership out there (as far away as Atlanta) and Mazda of South Charlotte was the lowest price and beat the competition by a large amount. All I have to say is Thank you! More