Mazda of South Charlotte

Chris Mctrynczek & Rob McCormick Awesome Team Rob McCormick and Chris Mctrynczek made my experience at Mazda and my first time buying a car an amazing one. I went in just to test out a couple CX-5 Rob McCormick and Chris Mctrynczek made my experience at Mazda and my first time buying a car an amazing one. I went in just to test out a couple CX-5s to narrow down what I wanted out of my new car and ended up buying my dream CX-5. It had almost everything I needed/wanted and a little more. Chris and Rob ensured that I got the car I wanted as close as possible to the price that was right for me. Rob advocated the initial prices with his manager and convinced him to work with me to get the car out the door and Chris worked tirelessly to get the banks to approve me at the best rate. I would definitely recommend anyone to this mazda location, more specifically Rob and Chris. Thank you both! More

Poor Sales experience I currently lease a Mazda from South Charlotte Mazda and came in to discuss purchasing a new car from Mazda since my lease was up in a month. I indica I currently lease a Mazda from South Charlotte Mazda and came in to discuss purchasing a new car from Mazda since my lease was up in a month. I indicated that I was considering the CX3 and wanted to test drive it. I didn't want to lease again and I told the sales person I wanted to buy a new car (CX3) with a certain set of safety features and I mentioned that I wanted my car payment to be in a certain range and that I was will to put down a large down payment. The sales person spent 10 minutes trying to convince me that I didn't know anything about leasing and that I shouldn't buy a car. It was then another 10 minutes of me explaining why purchasing the car made more sense for me and finally after about 25 minutes (and me asking 3 times) he finally got up to go get a car to test drive. The salesman told me he was going to go get a car that had the features I was looking for, but ended up with one that didn't have any of the safety features I was looking for. After a short test drive, about 5 min, I sat back down with the sales person and they proceeded to tell me that if I wanted the safety features I had go up to the Grand Touring model and pay for a lot of stuff that I didn't want or need. When I told him that I didn't want all of the other stuff because that put it out of budget and I mentioned that the other cars (Toyota Corolla, RAV4 and Subaru Impreza) that I was looking at that had those features and more (for less), the person started quoting MSRP numbers and tried to tell me that I didn't know how the car buying process had changed since the computer came into play. Talk about insulting. Also, in all that time, the sales person never went to get the manager or attempt to introduce me to the manager to try to change my mind. Finally, I said, I think I am wasting your time, and I know you are wasting my time, because you really aren't listening to what I want or even trying to find a way to help me purchase a car from Mazda of South Charlotte. If this is what Mazda of South Charlotte has become since moving into their new facility, then I would advise to stay away and if you want a Mazda...buy it from someone else. More

Worst Experience - Manager Toney Lane Rude and agressive We called, made an appointment the day before our visit, made sure the car was still available, drove an hour and a half to Pineville. Test drove the We called, made an appointment the day before our visit, made sure the car was still available, drove an hour and a half to Pineville. Test drove the car, said we would purchase it (not even asking for a discount, just the internet price). We sat down with the salesman, said he was new but would get the needed documents; another salesman asked him for the keys to the car, our sales rep gave him the keys. We asked what just happened. The Sales Manager Toney Lane, (middle aged, balding, about 6’1, medium build and weight) came over to us and said this couple behind us wanted the car and they were purchasing it, we told the manager we just finished the test drive and we were purchasing the vehicle. He said first come first serve when it comes to money, and turned away with no further discussion. Hello Friday, we were first, and had money. He was the rudest manager I have ever dealt with, and if that is how he treats customers and his sales team he needs a lot of training. Our sales associate Andre was very kind, however he needs to beware that manager has a shark tank mentality. Tuesday 3/28/2017, my son receives a text, and I receive an email from Scott Bonack online sales manager (he is nice enough) about a car being available. I explained the bad customer service we received from Toney Lane and he put me in touch with Jesse James to escalate my complaint, this way management would know. Jesse James said he was sorry, had no idea this had occurred but he would speak with Toney Lane. However, HE (Jesse James) was standing there that Saturday and saw the entire thing unfold. Urg, these people are frustrating. More

Sleazy Group. All smoke and mirrors BEWARE Sent in inquiry , hoping to purchase a car. Was told Scott Bosnak was a sales manager and not an Internet sales manager. Emailed back and forth , sent Sent in inquiry , hoping to purchase a car. Was told Scott Bosnak was a sales manager and not an Internet sales manager. Emailed back and forth , sent in credit application , drivers license , all personal information to get approval and receive buyers order since I was told everything was positive. Internet sales team was being misleading the whole time, trying to get me in the dealership so they can set an appointment and get paid for it. I've been in Internet sales I know the deal. I call and then I'm transferred to four different people before I'm sent to someone in financing who told me he had questions before contacting the bank. Then tried landing me on a different vehicle or a newer vehicle then the one I wanted. Needless to say , I will not be working with this dealership. Extremely shady , and i had such high hopes after reading the reviews . More

Brst car buying experience. Smooth process. Peter was a great salesperson. He listened to what I wanted and found me the perfect car. He was very knowledgeable about the cars fea Smooth process. Peter was a great salesperson. He listened to what I wanted and found me the perfect car. He was very knowledgeable about the cars features. This has been the best experience. Love my Mazda6 Touring. More

Irresponsible sales staff. Waste of my time! Terrible sales staff. Totally irresponsible. I asked if the car has a backup camera and she emailed back to say yes. I drove 30 minutes to take a look Terrible sales staff. Totally irresponsible. I asked if the car has a backup camera and she emailed back to say yes. I drove 30 minutes to take a look. No camera. If you are not certain, please say you don't know. What a waste of my time. Completely incompetent! More

Sleazy typical with a twist of incompetence A very disappointing experience, wasted over 4 days of my time, with no regard. Poor communication very disorganized. Went in on a Friday evening with A very disappointing experience, wasted over 4 days of my time, with no regard. Poor communication very disorganized. Went in on a Friday evening with my family. Was looking at a 2016 used car they had, after an insulting first offer and a little of the usual sleazy car dealer back and forth we settled on a price with my trade, by that time it was closing time and they said they couldn't prep the vehicle or get the financing done I said no worries I'll give them information and do the credit application sign the papers and when they get it done. I would return, they said to take the vehicle and come back on Saturday to finish the docs, I live 2 hours away! I came the next day they were having problems getting this financed in my business name and after an half an hour I said would leave the vehicle and let them figure it out. They insisted I take the vehicle again. According to them equifax as frozen my credit file. On Monday I speak to equifax and they say there is no freeze and that they are entering information incorrectly. On Tuesday I reached out only to get a call to bring the car back. BOBBY ARSHAD, ROBERT AND COMPANY ARE horrible. More

These guys will bug you to death! I made the mistake of purchasing several cars from this dealership. Now, I keep getting calls from them to trade in my vehicle on a new vehicle. I'v I made the mistake of purchasing several cars from this dealership. Now, I keep getting calls from them to trade in my vehicle on a new vehicle. I've received over 8 such calls and have repeatedly requested that they take me off their call list. Even though they promise, they still keep making calls during work, in late afternoon, and early evening. More

Best car buying experience I have ever had! Must say buying a car can be one of the most stressful things now days, but the people Mazda of South Charlotte make it easy. This is the first t Must say buying a car can be one of the most stressful things now days, but the people Mazda of South Charlotte make it easy. This is the first time I have walked into a car dealer explained everything I wanted from, price of vehicle, trade in cost, cash back, and even a loaner for a month and not one time did they say can't do it. We didn't have to negotiate one thing that we needed. We purchased the Mazda CX-9 and couldn't be happier! The team at Mazda of Charlotte really go above and beyond, and do whatever it takes to me you happy! Thanks guys for getting us into the car we wanted!!! More

Great Service Bad Financing I would not recommend Mazda of South Charlotte. I have to pay for a mistake that they made on the sales contract that was signed. I would not recommend Mazda of South Charlotte. I have to pay for a mistake that they made on the sales contract that was signed. More