Mazda of South Charlotte

Great experience I had a great experience working with Sarah at Mazda of South Charlotte. We got the car we wanted for a great deal and it was a hassle free process. T I had a great experience working with Sarah at Mazda of South Charlotte. We got the car we wanted for a great deal and it was a hassle free process. The customer service was excellent. More

Rude and Arrogant Finance Dept. What ruined his probable sale was the finance manager, Paul. We all know car buying can result in some back and forth price talk, but Paul really took What ruined his probable sale was the finance manager, Paul. We all know car buying can result in some back and forth price talk, but Paul really took it to another level when trying to discuss the pricing of the CX-5 shown below. We drove an hour and a half from Winston-Salem to see this car, to be told it was actually listed online as the wrong price (listed at 23,605 and was supposed to be at 25,605). Ironically, this "wrong" price is STILL listed as of 8:00PM. We know prices are subject to change and know there is liability-covering fine print, but that kind of rug pull doesn’t make a buyer trust the dealership or the finance manager. Further, the insult to injury was the rude behavior and thoughtless, crass attitude we received from Paul when we told him the price point we were willing to work in and pointed out the significant price difference of the listed/advertised price and sudden price I wouldn’t doubt the way he treats people is costing you sales. He made it seem like it was our fault that the listed sticker price was wrong (he even said the listed price was "beside the point", that we were stupid knowing our price-point (he stated, "how did you even get these numberrs??", and implied we didn't know how to value or estimate worth of a car ("why would you think this is the actual price if nothing else on the site is like that??", and that it didn't matter that we drove a significant distance (he even said "you should have called to verify it"...we had emailed a sales manager. He couldn't have cared less about the sale of the car, or the sale of a higher trim model we were also debating purchasing today. Sidenote- all the trim levels have extra packages that make them wildly more expensive than you'd think. Don't go in thinking you'll find a car within a normal trim level without $1500+ packages already added to bump the MSRP and sticker price. More

Great Deal This location is has great people and great deals. Ron Ruffin was a pleasure to work with and the finance people did a great job getting me in the ran This location is has great people and great deals. Ron Ruffin was a pleasure to work with and the finance people did a great job getting me in the range I wanted for my monthly payment. The car is a perfect color and is clean inside and out. Great experience. Thank you More

Best Customer Service in the Queen City Sarah was incredible! This was my first experience purchasing my first car, out of college and starting my career. They understood my concerns and ans Sarah was incredible! This was my first experience purchasing my first car, out of college and starting my career. They understood my concerns and answered ALL questions. Sarah explained everything step by step and I couldn’t be more grateful. I highly recommend this dealership for anyone in the market for a new car! More

Extremely Pleased Sarah was such a delight to work with because she really listened to what I needed. She was awesome with helping me look at vehicles, Extremely pleasa Sarah was such a delight to work with because she really listened to what I needed. She was awesome with helping me look at vehicles, Extremely pleasant! More

Mazda of South Charlotte Rocks!!! Merry Christmas to me!!! Sarah at Mazda of South Charlotte was amazing. I came in on Dec. 22, 2018, not knowing what was what and Sarah navigated me t Merry Christmas to me!!! Sarah at Mazda of South Charlotte was amazing. I came in on Dec. 22, 2018, not knowing what was what and Sarah navigated me to the best CX9 ever. I'm feeling good, looking good, and riding well. I got a good price and the best service anybody could ever want. Stop in and let Sarah make your dreams come true! More

Excellent Dealership Don Reese was a great person to work with when buying our car. Great customer service. The entire service team did a great job. Looking forward to go Don Reese was a great person to work with when buying our car. Great customer service. The entire service team did a great job. Looking forward to going back to get another vehicle. More

Slimy operation Wouldn’t buy from this dealership. They add on charges to the sticker of the car that I have no assurances ar even put on it. Would choose another Maz Wouldn’t buy from this dealership. They add on charges to the sticker of the car that I have no assurances ar even put on it. Would choose another Mazda. More

Excellent staff We purchased a pre-owned car and we had a great experience from beginning to the end. Even though we arrived late at the dealership, we did not feel r We purchased a pre-owned car and we had a great experience from beginning to the end. Even though we arrived late at the dealership, we did not feel rushed. Mike even had a long talk with my son and gave him good advice. More

They don't honor their word. Anyone interested in working with this dealership needs to be wary. They do NOT honor their word and they do NOT work with out-of-towners. My experi Anyone interested in working with this dealership needs to be wary. They do NOT honor their word and they do NOT work with out-of-towners. My experience with them was miserable. I found a car online that I wanted to purchase for my son, who just turned 16. I live 1 ½ hours from their dealership, so I called. In the course of 36 hours—from Monday night through Tuesday night--I spoke with 3 salespeople. Two of them were going to email pictures of the car to me. They did not. In fact neither of them was even at the dealership the next morning to make that happen. The third salesperson and I talked on the phone several times over the course of 1 ½ hours. I got information about the car and decided to buy it. She told me she would get me an “out the door price,” but she never did. She didn’t even call me back after that. When I called Tuesday evening to follow-up, she informed me that it had been sold AFTER our conversation, AFTER I told her I wanted the car. I definitely would not recommend this dealership; I don’t agree with the way they do business. More