Mazda of South Charlotte

Mixed Experience But Ended Well My wife and I had been Honda and Toyota loyalists most of our adult lives but decided to try Mazda after reading some good reviews on improved reliabi My wife and I had been Honda and Toyota loyalists most of our adult lives but decided to try Mazda after reading some good reviews on improved reliability and impressive handling, not to mention beautiful styling. However, the seats were what sold us on the brand. They provided perfect support for my lower back and I expect will be much more comfortable for long trips (we're avoiding the airlines as much as possible). Mike Rouse took the time to understand our needs and was patient throughout the whole process, very transparent about the cars features and capabilities. Very personable as well. It was only when we talked about buying that things became much more opaque, especially once the financial people took over. I had the money to pay cash, but was talked into a lease due to a warranty that could be extended after the lease term. Although the interest was low (.05%), apparently there were other hidden charges that pushed the total well past the MSRP (about $5k), even though the dealer claimed I was getting $6,500 in incentives and manufacturer rebates. Anyway, I came back to see if I could get a better break, and after some tough negotiations with Bobby, was able to pay cash and get the MSRP, with window tinting and paint protection thrown in. I do appreciate the time both Mike and Bobby took to make me happy. The moral of the story is to beware of hidden charges in the lease agreement. Make sure you understand what is being assessed outside the loan. Don't fall for a low interest rate. It's the fees that get you. Add up the down payment, monthly payment x # months in the lease term, and the residual value then subtract off any dealer incentives and that is what you're really paying for the car (assuming near zero interest rates). More

NC tag Problems My granddaughter bought a CX4 and am pleased with the deal/car and the salesman. The problem is that the dealership refuses to follow up on the NC pl My granddaughter bought a CX4 and am pleased with the deal/car and the salesman. The problem is that the dealership refuses to follow up on the NC plate paperwork so I can purchase a metal tag. They gave me a paper tag and that has expired months ago. They seem not to be "familiar with the process", or "don't know" how to get my paperwork ; "we'll get back to you". This has been going on for a couple of months, needless to say if I get a ticket from law enforcement for failure to display a proper tag guess who will be paying the ticket? My recommendation to you as a potential customer is to "hold back" several hundred dollars to speed up the process. I perceive my actual problem is living 60 miles away and going to school 130 miles away and I am not going to be a service regular; therefore I am a "nuisance to the sales people". This is their way of saying "goodbye". More

Best. Eperience. Ever.! Mike Rouse and his managers were so great to me. They worked a great deal and got me what I wanted. I was in & out in a couple of hours. I got a great Mike Rouse and his managers were so great to me. They worked a great deal and got me what I wanted. I was in & out in a couple of hours. I got a great price for my trade, too. I LOVE my new car!! I will always come back!! More

Pleased with Certified Mazda6, but check and verify info Purchased a Certified Pre-owned 2018 Mazda6 last week. Pretty much everything was taken care of via phone and e-mails since I do not live near the de Purchased a Certified Pre-owned 2018 Mazda6 last week. Pretty much everything was taken care of via phone and e-mails since I do not live near the dealership. I worked with Scott Bonack and Don Reese and felt that both were straightforward in answering my questions and addressing concerns. They arranged for an Uber to get me from the airport to the dealer and had paperwork ready upon my arrival. My only issue with the transaction is that I was told the CPO warranty included 12 months/12,000 miles comprehensive coverage IN ADDITION to the remaining factory warranty, plus 7 yrs/100,000 miles powertrain coverage. It was explained differently at the dealership, where I was told by the finance rep that the CPO comprehensive warranty included EITHER the remaining factory warranty OR the CPO warranty of 12 months/12,000 miles, whichever was longer. To me, that made a big difference as I negotiated the purchase price factoring in the value of that warranty coverage. It was explained that this discrepancy was the result of poor communication within the dealership and the either/or scenario was a recent change by Mazda that was known to the finance rep but not the sales guys on the front line. Of course, the finance rep then tried to sell me additional warranty coverage. I trust that the sales department (Scott and Don) were honestly in the dark about the warranty changes and had no intention of being misleading. However, if the dealer wanted to demonstrate good integrity and character, they should have taken responsibility for that mistake and offered me some sort of additional discount or compensation based on the fact that we reached an agreement based on information that was, in fact, not part of the deal. On that, they declined. Bait and switch? I am going to say no. Misunderstanding within the dealership? Probably. But that is on them. The customer should not have to pay the price for that. So far, the vehicle is great and under the right circumstances, I would buy from this dealer again. Just make sure you are ready to verify accuracy of information. Above Average - 3.5 stars More

Lies and deceits , find a more reputable Dealer! Complaint Description: Purchased a defective vehicle, Car came with stained interior, stained exterior, dealer crashed rear of vehicle, false promi Complaint Description: Purchased a defective vehicle, Car came with stained interior, stained exterior, dealer crashed rear of vehicle, false promises and continue lies 2018 Mazda 3 Grand Touring. Was told vehicle needed Dealer installed options and would not be ready until 03/18/2019. Items to be included were: 1- Nitrogen 2- Wheel locks 3- Window tint 4- Paint protection Went to pick up and take delivery of vehicle as promised on 03/18/2019. Was informed "tint guy" was backed up all day and needed to bring back for window tint. Upon inspection of vehicle before taking delivery, Grease stains throughout both front and rear seats were noted as well as stains in rear top deck lid. Sale Rep for delivery was Malcom Jennings who witnessed the above defects. He reported the problem to Scott in sales and he stated to take the car and make another appointment to have all above item completed and repaired, cleaned. Not even 1000 yards from dealership after leaving, the low tire pressure light illuminated. Phoned dealership and was informed to come back next day to have it checked out in service. Also informed dealer the supposed new wheel locks they installed had no key for removal. They informed me they could not find it and would replace with another new set. Found out that previous dealer already did the upgrades and they were ripping my off 2999.00!!!!That explaines why they did not have wheel lock key. On 03/19/2019 vehicle was brought back to dealer and car was brought in for inspection on low tire light. Service stated improper reading on gauges and stated some had too little nitrogen and some not enough causing conflict. If the did put nitrogen in tires, how can you be so incompetent to adjusting proper pressure!! They also tried to remove grease stains from seats but were unsuccessful. Low pressure light was reset and upon delivery, NEW grease was found all over drivers door and arm rest. They cleaned the new grease stains front door and armrest. After finally leaving dealership, within 20 miles of driving, low pressure light for the 2nd time illuminated. Called dealer once again and was told to drop car off so it can get rechecked and get ALL work needing to be completed that was not previously performed as promised. On 03/20/2019 Vehicle was dropped off for repairs, cleaning, tinting, paint protection and removal of grease stains in seats, removal of stains on rear top deck lid. On 03/22/2019 we were informed car was ready for delivery. Upon inspection, stains were still on seats, stains were still on rear top deck lid, AND paint was damaged by dealer from trying to remove stains on deck lid, causing pain and clear coat removal from finish to the base primer (Pin Holes and spotting) Damage and non proper repairs were shown immediately to Service and was told to leave vehicle for repainting of deck lid. Sales informed us they were going to completely redo car including, RE cleaning of interior and adding spray protection, repainting of deck lid, re tinting windows. They would need the car until 03/27/2019. On 03/26/2019 I went to dealer to get update on car and personally see progress completed. Upon walking out to car IN LOT, I immediately saw damage to rear bumper cover where either they backed into something or was backed into. The damage was severe enough to cut into bumper cover, removal of paint and damaging behind bumper cover leaving a "dent" in material behind cover. It was then I informed the dealer I wished to resend on the deal due to their incompetence and further damaging a new car. Since my trade was still on site and payoff not being credited to account. They continue to give false promises and have no consideration to the consumer. Once you sign the deal, you are done for!!!! Taking them to court More

Great Job!!! I went in looking at a pre-owned suv that I wasn’t very impressed with. But Will Kim helped me with the leasing process. I walked out with a brand new I went in looking at a pre-owned suv that I wasn’t very impressed with. But Will Kim helped me with the leasing process. I walked out with a brand new Mazda CX-5! They definitely swayed me into something much nicer and reliable. Jamey Bright was great at teaching me about the car and all the settings. He even checked in a few days later. Excellent customer service!!! More

I love my new CX-5! I just traded in my older Mazda to lease a new Mazda here at Mazda of South Charlotte on Friday! I really was not expecting to make a deal on Friday w I just traded in my older Mazda to lease a new Mazda here at Mazda of South Charlotte on Friday! I really was not expecting to make a deal on Friday when I walked in, more to run numbers as I was contemplating on the CX-3 and I had originally been interested in getting into a new CX-5 from a prior visit. I was very much so interested in the Grand Touring package on both and was willing to settle for a CX-3, but our salesman Peter and the General Manager miraculously helped me get into a 2019 Mazda CX-5 Grand Touring lease (Bonus points for it being my preferred color!) and I love the vehicle. I am appreciative towards all the staff that helped me including several other sales managers and the financial manager. I just wanted to say thank you very much to Peter and the General Manager for being patient, descriptive, real, and very helpful toward me. Please go see Peter in sales if you are in the market to purchase or lease an amazing new vehicle! Peter, the GM, and staff will work with you to get you in to a vehicle that you love and will there to answer any questions you have along the way! More

Mazda of South Charlotte Rocks RJ worked with me to show me all of the vehicle types and made the car buying experience the best I have ever had. Experienced none of the back and fo RJ worked with me to show me all of the vehicle types and made the car buying experience the best I have ever had. Experienced none of the back and forth haggling. Great customer experience, Great working with Finance. Best of all did not waste my weekend! More

Poor Quality / Bad Sevice We purchased a car at Mazda of South Charlotte recently. This is the nicest looking dealership I have ever seen and has the lowest regard for quality We purchased a car at Mazda of South Charlotte recently. This is the nicest looking dealership I have ever seen and has the lowest regard for quality I’ve experienced. We signed paper work the night we took the vehicle (Friday night). I received a text from the finance manager on Monday that he would submit the paperwork (we signed) to accounting. On Thursday he asked me to return to the dealership to sign something. They had another set of paperwork with a higher interest rate that they wanted me to sign. I refused and financed through our credit union. I contacted the dealership to ask what happened to the paperwork that I signed with the lower interest rate and why did they try to increase the interest rate six days later. I never received a response to this question. Two days after they received payment we brought the vehicle to a mechanic after noticing some rust on the brake drums. The mechanic stated the following; “The entire undercarriage is rusted; brake system, exhaust, shock absorbers (bubbling rust), control arms (rust flaking), engine transmission (aluminum oxidized). Rust is very significant.” We brought the car to a second mechanic and he also expressed similar concerns and said the rust already damaged the car and it would get worse with time. After complaining to management we were given three options; 1) lease a vehicle with them (which was significantly more expensive), 2) trade for another vehicle (every deal they offered was not a good deal), 3) have the undercarriage coated (a coating is ineffective over rust). I asked for more information regarding the undercarriage coating (name of external business that they contract to complete coating and how it works) and received no response from the dealership. One of the sales managers said if we thought we got a bad deal we should take the car to Carmax and get a quote regarding value and then said “but don’t tell Carmax about the rust”. My advice; • There is absolutely no regard for quality at this dealership – take any car you are considering purchasing in to a mechanic before buying. That’s what I should have done. • Once you negotiate a price – they will add to the price once you go to the finance office. • Not sure what to advise about the interest rate experience. I am shocked that a “legitimate” business would operate in this fashion. I noticed the owner responds to the unfavorable reviews stating he wants the person to contact him to correct the issue. I did contact him before writing this unfavorable review but received no response from him. I have concluded that his requests to contact him are for the benefit of readers of the reviews, and not the writers. A note for the readers of this review. If Mazda contacts me and provides me with a good deal I ABSOLUTELY will update this post to let everyone know…otherwise assume I am stuck with the rust bucket. More