Mazda of South Charlotte

My first Mazda After years of contemplation, I recently purchased a used Mazda Miata. I had been searching for just the right car for quite some time when I found a After years of contemplation, I recently purchased a used Mazda Miata. I had been searching for just the right car for quite some time when I found a Miata that met my expectations. Their salesman, Joenel Rodriguez, was engaging, knowledgeable, courteous, accommodating and patient as we navigated through the purchasing process. A few days after my initial "look-see" and test drive, I signed on the dotted line. Joenel followed up with me after the purchase to ensure that I was satisfied with our transaction. I have enjoyed driving my Miata for about three weeks and would not hesitate to purchase another vehicle from Joenel and the team at Mazda of South Charlotte. More

Buyer beware! I recently purchased a CPO 2016 CX-5 from South Charlotte Mazda in Pineville NC and all went well initially. I especially liked the finance guys, the I recently purchased a CPO 2016 CX-5 from South Charlotte Mazda in Pineville NC and all went well initially. I especially liked the finance guys, they made everything easy. It's the top of the line Grand Touring model so it has navigation standard except my salesman didn’t know that. As it turns out he knows hardly anything about what he’s selling. Since navigation wasn’t working when I test drove it he told me all I had to do was purchase an SD card and it would start working. Well I did that and was surprised to find that it already had a card inserted but navigation didn’t work with either card. I contacted my salesman and after about 10 emails of him giving me the run around while often contradicting himself I visited my local Mazda dealer, Gerald Jones in Augusta GA. The people at Gerald Jones Mazda couldn’t have been nicer or more professional. They quickly diagnosed the problem as being the card reader not the card. It seems the previous owner spilled something into it which South Charlotte Mazda failed to notice in their CPO 160 point inspection. To make a long story short since my CX-5 was a CPO South Charlotte Mazda should have fixed it before selling it. To compound matters my lazy, rude salesman at South Charlotte Mazda couldn't care less about me once I left the dealership. Obviously South Charlotte Mazda doesn’t care about their customers once they get their money while Gerald Jones Mazda values all customers, even those who purchased elsewhere. More

Terrible Service It's currently 3am and I cannot sleep. This location has been my now worse experience EVER!!! I dropped my car off at this location Thursday night jus It's currently 3am and I cannot sleep. This location has been my now worse experience EVER!!! I dropped my car off at this location Thursday night just to discover my car abandoned on Friday afternoon. Drove 21 miles to Mazda of South Charlotte to find my car sitting outside in the parking lot unattended. I arrived a little before 6pm the closing time and the doors were already locked! Are you kidding me? MY CAR WAS LEFT UNLOCKED AND RUNNING UPON MY ARRIVAL WITHOUT A SINGLE SERVICE ADVISOR IN SITE!!!! OMG!! NO ONE CALLED ME TO TELL ME MY CAR WAS READY FOR PICK UP! I JUST DECIDED TO RIDE HERE TO WAIT ON MY CAR AND THIS IS MY RESULTS! MY CAR WAS LOW ON GAS FOR WHATEVER REASON AND HAS BEEN RUNNING FOR WHO KNOWS HOW LONG!!! I am glad I left home when I did . This has me pissed!!! I called customer service and explained the situation while I was there and that Rep could NOT believe what has happened. My car is NOT fixed as I requested and is currently sounding like a truck??!?! That is not how I took it in. Now there are more problems! I moved my car into a parking space and I'm hearing loud noises from my car that were NOT there before..I left the car and took my keys. this is a PROBLEM and UNACCEPTABLE!! I need answers More

Informative and Painless I had been researching new vehicles and Mazda has always been on my list of dealerships to check out. I saw a deal online for a Mazda and went to the I had been researching new vehicles and Mazda has always been on my list of dealerships to check out. I saw a deal online for a Mazda and went to the South Charlotte location and found Ron. He was able to narrow down models to look at and took the time to find out what was and wasn't important to me with a new vehicle. He knew the Mazda product well and was able to answer all my questions. More

Bought a used car Our sales rep Jamey was very helpful in the process of buying my daughter a safe dependable car she can take to college! Jamey assisted my daughter in Our sales rep Jamey was very helpful in the process of buying my daughter a safe dependable car she can take to college! Jamey assisted my daughter in explaining all the features the car had to offer. Also we appreciated Jamey for coming in of his day off to help us in show us the car! Everyone we encountered in the process of buying the car was professional and personable, and I would choose Masada of South Charlotte again for any further car purchases. More

Great Car Great Service I’ve had my new Mazda for a few months now and I love it! I have the new CX 9. I traded my Lexus GX 460 for the new Mazda. The gorgeous interior a I’ve had my new Mazda for a few months now and I love it! I have the new CX 9. I traded my Lexus GX 460 for the new Mazda. The gorgeous interior and all the features really outdo m old Lexus. Bobby and Mo were awesome helping us even though we came in near closing time. Mo still took the time to give us a great test drive and teach me how to use all the new features while Bobby got us signed and out in record time. It’s by far the best buying experience we’ve ever had! More

Worth the drive Came from Asheville to look at a pre owned vehicle. Pleased with the condition of the vehicle and sale went smoothly. Peter was friendly and nice to d Came from Asheville to look at a pre owned vehicle. Pleased with the condition of the vehicle and sale went smoothly. Peter was friendly and nice to deal with More

Amazing I was helped by Sarah Sheppard. She had the most amazing attitude and she didn't waste time. She helped me find a great car. I was helped by Sarah Sheppard. She had the most amazing attitude and she didn't waste time. She helped me find a great car. More

They do NOT HONOR THEIR WORD! Long story short, while speaking with Chris, the internet manager, about a SUBARU on their lot, he stated a price different than cargurus reflected. C Long story short, while speaking with Chris, the internet manager, about a SUBARU on their lot, he stated a price different than cargurus reflected. Chris said he'd give honor the price listed on cargurus ($19,785), but when it came time to talk money the story changed. Mike, unclear of his title, said he would not honor Chris' word and gave a litany of reasons why and the cost of service they had to do to the vehicle. I told Mike if they couldn't honor a fellow employee's promise - a manager at that- then there was nothing more to discuss. Mike asked if he could interest me in another car. My response, if you're not going tl honor your word, why would I give you my business? I left disappointed on seversl levels, but took comfort in knowing Mazda South Charlotte is about the dollar padding their pockets than honor. My sales person was RJ and a good experience. He's a nice guy and the only reason i gave a 1 star rating. (On his own, 4, i feel.like he could have pressed management a bit more). More

Great Deal / Great Car / Great People I met Don Reese years ago when I was just looking at SUVs and had never really considered a Mazda before then (no special reason). He was extremely he I met Don Reese years ago when I was just looking at SUVs and had never really considered a Mazda before then (no special reason). He was extremely helpful and knowledgeable but I was just doing research and was not ready to change. He kept in touch every once in a while to let me know about deals, but was always polite and never annoying. I went back to Mazda on April 28, 2019 unannounced to find him but he was with a customer. He actually remembered me, spoke briefly to me and apologized for not being able to help at the moment, but asked his colleague RJ Black to assist instead of asking me to come back another day. I was sure I was not walking out with anything that day, so it was fine. I had been comparing and test driving different brands and types of SUVs over the month and wanted to come to a decision by the end of May. RJ answered all my questions, took me for a test drive in a CX-5, which fit my needs, and even let me see if it would fit into my garage (I live close by). I fell in love.with this vehicle. Smooth ride and loads of power without feeling overpowering. RJ was very patient with me and extremely knowledgeable as he continued to answer more questions, ensured that I felt like I was making the right choice and showed me more details. He worked out some numbers and the General Manager, Bobby, came in as well. I started feeling pressured at first, but when he explained the deal I was getting that went above and beyond my expectations, I couldn't say no. The deal was fantastic, so far the car is wonderful (only had it for 2.5 days) and RJ and the staff at Masda of South Charlotte were amazing. My experience with Paul in finance was fast and easy, I even came back the following day with a few more questions and was treated with the same attention and respect. My sincere apologies to Don for not waiting, but I'm not sure that my whole experience could have gone any better. RJ, I truly appreciate your patience, knowledge and honesty. Thanks to everyone at Mazda of South Charlotte!! More