Mazda of South Charlotte

Terrible Service It's currently 3am and I cannot sleep. This location has been my now worse experience EVER!!! I dropped my car off at this location Thursday night jus It's currently 3am and I cannot sleep. This location has been my now worse experience EVER!!! I dropped my car off at this location Thursday night just to discover my car abandoned on Friday afternoon. Drove 21 miles to Mazda of South Charlotte to find my car sitting outside in the parking lot unattended. I arrived a little before 6pm the closing time and the doors were already locked! Are you kidding me? MY CAR WAS LEFT UNLOCKED AND RUNNING UPON MY ARRIVAL WITHOUT A SINGLE SERVICE ADVISOR IN SITE!!!! OMG!! NO ONE CALLED ME TO TELL ME MY CAR WAS READY FOR PICK UP! I JUST DECIDED TO RIDE HERE TO WAIT ON MY CAR AND THIS IS MY RESULTS! MY CAR WAS LOW ON GAS FOR WHATEVER REASON AND HAS BEEN RUNNING FOR WHO KNOWS HOW LONG!!! I am glad I left home when I did . This has me pissed!!! I called customer service and explained the situation while I was there and that Rep could NOT believe what has happened. My car is NOT fixed as I requested and is currently sounding like a truck??!?! That is not how I took it in. Now there are more problems! I moved my car into a parking space and I'm hearing loud noises from my car that were NOT there before..I left the car and took my keys. this is a PROBLEM and UNACCEPTABLE!! I need answers More

Informative and Painless I had been researching new vehicles and Mazda has always been on my list of dealerships to check out. I saw a deal online for a Mazda and went to the I had been researching new vehicles and Mazda has always been on my list of dealerships to check out. I saw a deal online for a Mazda and went to the South Charlotte location and found Ron. He was able to narrow down models to look at and took the time to find out what was and wasn't important to me with a new vehicle. He knew the Mazda product well and was able to answer all my questions. More

Bought a used car Our sales rep Jamey was very helpful in the process of buying my daughter a safe dependable car she can take to college! Jamey assisted my daughter in Our sales rep Jamey was very helpful in the process of buying my daughter a safe dependable car she can take to college! Jamey assisted my daughter in explaining all the features the car had to offer. Also we appreciated Jamey for coming in of his day off to help us in show us the car! Everyone we encountered in the process of buying the car was professional and personable, and I would choose Masada of South Charlotte again for any further car purchases. More

Great Car Great Service I’ve had my new Mazda for a few months now and I love it! I have the new CX 9. I traded my Lexus GX 460 for the new Mazda. The gorgeous interior a I’ve had my new Mazda for a few months now and I love it! I have the new CX 9. I traded my Lexus GX 460 for the new Mazda. The gorgeous interior and all the features really outdo m old Lexus. Bobby and Mo were awesome helping us even though we came in near closing time. Mo still took the time to give us a great test drive and teach me how to use all the new features while Bobby got us signed and out in record time. It’s by far the best buying experience we’ve ever had! More

Worth the drive Came from Asheville to look at a pre owned vehicle. Pleased with the condition of the vehicle and sale went smoothly. Peter was friendly and nice to d Came from Asheville to look at a pre owned vehicle. Pleased with the condition of the vehicle and sale went smoothly. Peter was friendly and nice to deal with More

Amazing I was helped by Sarah Sheppard. She had the most amazing attitude and she didn't waste time. She helped me find a great car. I was helped by Sarah Sheppard. She had the most amazing attitude and she didn't waste time. She helped me find a great car. More

They do NOT HONOR THEIR WORD! Long story short, while speaking with Chris, the internet manager, about a SUBARU on their lot, he stated a price different than cargurus reflected. C Long story short, while speaking with Chris, the internet manager, about a SUBARU on their lot, he stated a price different than cargurus reflected. Chris said he'd give honor the price listed on cargurus ($19,785), but when it came time to talk money the story changed. Mike, unclear of his title, said he would not honor Chris' word and gave a litany of reasons why and the cost of service they had to do to the vehicle. I told Mike if they couldn't honor a fellow employee's promise - a manager at that- then there was nothing more to discuss. Mike asked if he could interest me in another car. My response, if you're not going tl honor your word, why would I give you my business? I left disappointed on seversl levels, but took comfort in knowing Mazda South Charlotte is about the dollar padding their pockets than honor. My sales person was RJ and a good experience. He's a nice guy and the only reason i gave a 1 star rating. (On his own, 4, i feel.like he could have pressed management a bit more). More

Great Deal / Great Car / Great People I met Don Reese years ago when I was just looking at SUVs and had never really considered a Mazda before then (no special reason). He was extremely he I met Don Reese years ago when I was just looking at SUVs and had never really considered a Mazda before then (no special reason). He was extremely helpful and knowledgeable but I was just doing research and was not ready to change. He kept in touch every once in a while to let me know about deals, but was always polite and never annoying. I went back to Mazda on April 28, 2019 unannounced to find him but he was with a customer. He actually remembered me, spoke briefly to me and apologized for not being able to help at the moment, but asked his colleague RJ Black to assist instead of asking me to come back another day. I was sure I was not walking out with anything that day, so it was fine. I had been comparing and test driving different brands and types of SUVs over the month and wanted to come to a decision by the end of May. RJ answered all my questions, took me for a test drive in a CX-5, which fit my needs, and even let me see if it would fit into my garage (I live close by). I fell in love.with this vehicle. Smooth ride and loads of power without feeling overpowering. RJ was very patient with me and extremely knowledgeable as he continued to answer more questions, ensured that I felt like I was making the right choice and showed me more details. He worked out some numbers and the General Manager, Bobby, came in as well. I started feeling pressured at first, but when he explained the deal I was getting that went above and beyond my expectations, I couldn't say no. The deal was fantastic, so far the car is wonderful (only had it for 2.5 days) and RJ and the staff at Masda of South Charlotte were amazing. My experience with Paul in finance was fast and easy, I even came back the following day with a few more questions and was treated with the same attention and respect. My sincere apologies to Don for not waiting, but I'm not sure that my whole experience could have gone any better. RJ, I truly appreciate your patience, knowledge and honesty. Thanks to everyone at Mazda of South Charlotte!! More

Mixed Experience But Ended Well My wife and I had been Honda and Toyota loyalists most of our adult lives but decided to try Mazda after reading some good reviews on improved reliabi My wife and I had been Honda and Toyota loyalists most of our adult lives but decided to try Mazda after reading some good reviews on improved reliability and impressive handling, not to mention beautiful styling. However, the seats were what sold us on the brand. They provided perfect support for my lower back and I expect will be much more comfortable for long trips (we're avoiding the airlines as much as possible). Mike Rouse took the time to understand our needs and was patient throughout the whole process, very transparent about the cars features and capabilities. Very personable as well. It was only when we talked about buying that things became much more opaque, especially once the financial people took over. I had the money to pay cash, but was talked into a lease due to a warranty that could be extended after the lease term. Although the interest was low (.05%), apparently there were other hidden charges that pushed the total well past the MSRP (about $5k), even though the dealer claimed I was getting $6,500 in incentives and manufacturer rebates. Anyway, I came back to see if I could get a better break, and after some tough negotiations with Bobby, was able to pay cash and get the MSRP, with window tinting and paint protection thrown in. I do appreciate the time both Mike and Bobby took to make me happy. The moral of the story is to beware of hidden charges in the lease agreement. Make sure you understand what is being assessed outside the loan. Don't fall for a low interest rate. It's the fees that get you. Add up the down payment, monthly payment x # months in the lease term, and the residual value then subtract off any dealer incentives and that is what you're really paying for the car (assuming near zero interest rates). More

NC tag Problems My granddaughter bought a CX4 and am pleased with the deal/car and the salesman. The problem is that the dealership refuses to follow up on the NC pl My granddaughter bought a CX4 and am pleased with the deal/car and the salesman. The problem is that the dealership refuses to follow up on the NC plate paperwork so I can purchase a metal tag. They gave me a paper tag and that has expired months ago. They seem not to be "familiar with the process", or "don't know" how to get my paperwork ; "we'll get back to you". This has been going on for a couple of months, needless to say if I get a ticket from law enforcement for failure to display a proper tag guess who will be paying the ticket? My recommendation to you as a potential customer is to "hold back" several hundred dollars to speed up the process. I perceive my actual problem is living 60 miles away and going to school 130 miles away and I am not going to be a service regular; therefore I am a "nuisance to the sales people". This is their way of saying "goodbye". More