948 Reviews of Mazda of Roswell - Service Center
Friendly, Professional, Courteous Service Staff! I went out of my way to send this message to management about my experience because I was so impressed with the customer service that day. "I just wan I went out of my way to send this message to management about my experience because I was so impressed with the customer service that day. "I just wanted to take a minute and let management know about my experience at Roswell Mazda today Jan 28, 2015 at around 1020am. My wife purchased an almost new Mazda from a local dealer while I was away doing some work overseas for the military. I wanted to find out what we needed to do regarding the warranty and routine maintenance. I decided to come by Roswell Mazda since it was near where she teaches. I was greeted immediately by a nice young man who asked how he could help. I explained the situation and he talk me through the process and gave me a nice printed packet of the maintenance schedule and prices. The other gentleman also inquired as to what information I was seeking and gave me even more explanation. I got everything I needed and all my questions answered in a prompt, friendly, and professional manner. Sadly I did not get these two employees names but it seemed they were only two on duty in the service area at the time. Roswell Mazda is near where my wife teaches but a bit far from where we live in Lawrenceville.. However based on the experience I had with your two employees in the Service Center I would gladly make the drive for service at your dealership. We looked forward to having our vehicles maintained there and also for future purchases of Mazda vehicles. Thanks!" More
Car brake repair I had made the mistake of going to Just Brakes to look at my brakes. They quoted some ungodly amount, so I took my mazda down the street to see what d I had made the mistake of going to Just Brakes to look at my brakes. They quoted some ungodly amount, so I took my mazda down the street to see what dealership would be. Not only were they much much lower, they took me right in. Thanks Brandon and the brake tech! More
Quick Car Service I brought my car for an oil change on Saturday. I expected to wait a while since it was the weekend. I was in and out quickly. I am grateful to Jonath I brought my car for an oil change on Saturday. I expected to wait a while since it was the weekend. I was in and out quickly. I am grateful to Jonathan to help expedite my oil change. Thanks so much! More
Refreshing, Kind, Honest, Quick This was my second visit to Roswell Mazda Service. On both occasions, I was greeted with a smile and professionalism and amazing service! Everything w This was my second visit to Roswell Mazda Service. On both occasions, I was greeted with a smile and professionalism and amazing service! Everything was explained to me up front... and there were no surprises. Brandon and Jonathon went out of their way to make me feel at ease about what my car needed, why, how much it would cost and how long it would take. Then they went beyond the call of duty and shared some great service numbers for roadside assistance and bluetooth assistance since this is a brand new car for me. I don't remember the mechanics name, but he even talked to me and explained the process and what the best route for me to take in servicing my car. I just felt that they genuinely cared for me, my car and my satisfaction. Refreshing! Even though they are not the closest dealer to me.... they have me for life! Sincerely, Ann Williams More
As a woman, you have to look out for those who attempt to take advantage of you by over charging and/or performing/not performing services. That is not my experience with Mazda of Roswell. Although I did n take advantage of you by over charging and/or performing/not performing services. That is not my experience with Mazda of Roswell. Although I did not purchase my CX7 from them in 2006, I have always brought it to them with few exceptions. I have the utmost confidence in their service and character. They've taken good care of me and my CX7 for a number of years now. I look forward to continuing my service relationship with them for my new CX9 (but I don't expect to see them very much). Mazda puts out a great product. Mazda of Roswell is staffed with great people. I highly recommend their service department. More
Had sereval issues with my CX-9 Mazda . Had to leave my SUV over the weekend and needed a loaner , with advice from the services guys they told me to call Mazda USA and got a free loaner till my SUV was re SUV over the weekend and needed a loaner , with advice from the services guys they told me to call Mazda USA and got a free loaner till my SUV was ready . Brandon , Jonthan made sure my Mazda was ready for Monday pick up . I bought my Mazda in DelRay Beach Florida and the service dose not come close to Roswell , what ever your paying your customer service guys is not enough . Will get my next auto from Roswell Mazda . More
I purchased a used Miata in 2012 as a third vehicle and have been getting it serviced by Roswell Mazda ever since. I've had problems with other dealership's service in the past which often will drive me c have been getting it serviced by Roswell Mazda ever since. I've had problems with other dealership's service in the past which often will drive me completely away from the brand. However, at Rowell Mazda, the opposite has occurred. All of the service guys have been extremely helpful, knowledgeable, and easy to deal with, to the point that I am seriously considering trading in my Toyota for another Mazda just so I can deal exclusively with the service guys at Roswell Mazda for all my car issues. Keep up the great work. Kudos to the entire service team and the service manager at Roswell Mazda. -Brent Reece More
I have been a customer of Mazda of Roswell since I bought my first Mazda in 2008. They are honest and tell you everything up front, which is rare these days. Since my first purchase we've bought two more ca my first Mazda in 2008. They are honest and tell you everything up front, which is rare these days. Since my first purchase we've bought two more cars from them and have been thrilled with their service. I would not hesitate to recommend them to anyone in the market for a new or recent pre-owned vehicle. They are the best! More
WOW!! After dealing with Honda for 11 years and numerous auto shops, I was absolutely amazed at the friendly and kind, personal interactions I had with 2 of the actual technicians! At Honda I never got to s auto shops, I was absolutely amazed at the friendly and kind, personal interactions I had with 2 of the actual technicians! At Honda I never got to speak with anyone that worked on my car. My approximately 30 minute wait was also 10 minutes! I used to spend half a day at Honda for an oil change. Personable and efficient ! Thanks you More
My sons car needed some extensive repairs after he hit a curb and flattened 2 tires. We had it towed to Mazda of Roswell and they were so helpful from the very start. There was some underlying damage that curb and flattened 2 tires. We had it towed to Mazda of Roswell and they were so helpful from the very start. There was some underlying damage that was not visible so they even suggested we contact our insurance company to see if any of the repairs would be covered. They had the car for over a week due to the fact that some parts had to be ordered but they kept me in the loop the whole time. They even contacted me to let me know the insurance adjuster had been there to look at the car. I would highly recommend them to anyone. They are professional and friendly. More